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[COMMUNITY MODERATOR LEADER] [GAME MODERATOR] @Inklink has been promoted to Community Moderation Manager.

The Game Moderation Team is responsible for moderating the servers to ensure that everyone plays by the rules and can enjoy their time. We have not shared what goes on behind the scenes in this team often, which may have been a breeding ground for common misconceptions such as that we do not do enough work or that we are barely present on the servers. This blog provides an insight into the core activities of the Game Moderation Team in 2021. Report systems In TruckersMP, we have two separate report systems: the web report system and the game report system. The game report system is used to report users directly in the game but does not guarantee a review. As such, game reports can time out after a while. In order to accommodate users to push particular situations for a guaranteed review by one of our staff members, they can utilise the web report system; however, they must record and provide their own evidence. We regularly receive comments from users that they are unhappy about their game reports being timed out. We understand that this is not an ideal situation, but it is a necessary means to keep things manageable around here. In 2021, our team received 287K web and 1.1 million (!) game reports. We are talking about 1.4 million reports in total, in just one year. It is practically impossible to review all those reports with a relatively small team consisting of volunteers, which is why we base our decisions on where our focus is needed the most. In the first half of 2021, our focus was mainly on the web report system as we experienced extremely high pressure on that system. This pressure eased during the summer; during the rest of the year, we were therefore able to shift our focus towards game reports and an increased in-game presence. In total, we reviewed all 287K web reports and 195K game reports last year. Bans and appeals The total of 482K reviewed reports, in addition to live moderation on the servers, resulted in a total of 307K bans. Of those, 169K bans were issued through the website and 138K in-game. Our staff members received 107K ban appeals, of which 5% were accepted. This figure is shockingly low and we regularly receive signals from our staff members that appeals are based on improper grounds. A large number of appeals are solely based on pointing fingers to brothers, sisters or even pets; or are used to say sorry or to ask for another chance. Please keep in mind that when submitting an appeal, your appeal has to be informative, detailed, and contain sufficient grounds and possibly counter-evidence to explain why your ban is not correct. If you submit an appeal that does not meet our conditions or is very bland and lacks solid reasoning, it is unlikely that your appeal will be accepted. Earlier this year, we reduced the total number of appeals per ban from 3 to 2, since third appeals barely ever made any practical difference apart from causing extra work. We ask players to make careful use of the rights that we offer, as abuse of those rights may result in systems becoming stricter in the long term. It would greatly benefit our staff members and the community if we could spend our time on more reports or employ more in-game presence instead of having to spend time on reading and replying to appeals that are based on improper grounds. Server activity and the impact of Covid-19 The most activity on the servers, and thus also the busiest days of the week for the Game Moderation Team, are on the weekends. In 2021, we recorded a total playtime on our servers of 31.2 million hours (compared to 37.8 and 30.5 million hours in 2020 and 2019, respectively). The server activities in 2020 and the first half of 2021 were elevated due to the ongoing Covid-19 pandemic. Many countries around the world took measures to combat the spread of the novel coronavirus, such as working from home and total lockdowns. As a result of that, our team had to step up their game to address the extremely high pressure on the web report system. The most intense period of increased activity during the pandemic was between March 2020, when many countries around the world initiated a lockdown for the first time, and May 2021. May 2021 was a record-breaking month for our team with an all-time high of 40K web reports in one month and an all-time high daily record of 1,890 web reports on May 16th. In the image below, you can see an overview of the server activity and the pressure on the web report system during that period. The peaks in April 2020, July 2020, November 2020 through January 2021, and May 2021 correlate with the peaks in the globally reported confirmed Covid-19 cases (confirmed by data from the Center for Systems Science and Engineering at the John Hopkins University). This may be explained by social distancing as many countries initiate lockdowns as a response to those peaks, and lockdowns cause an increase in stay-inside activities such as gaming. Besides peaks, there are also some drops in activity visible, primarily during the highlighted downgrade periods. When SCS Software releases a new version of the games, our developers have to reverse engineer the updates to make them compatible for use on our servers, and during that time players are forced to downgrade their game version. Activity on the servers, and therefore the pressure on our team, quickly restores once the newest game version is supported. Demographics and recruitment The TruckersMP community is very diverse with players coming from countries all over the world. Although our team primarily operates in English, we offer support for a large variety of languages by hiring users from all parts of the world. In addition to that, we receive great support from other staff members who help us with translations. This ensures that we can deal with reports that contain foreign languages and it helps us communicate with players when they are not proficient in English. Our Game Moderation Team (as of the 1st of January) is globally represented by 105 team members from 33 different countries across all continents (with the exception of Antarctica, as we have not hired any penguins yet). Game Moderation Team members are aged 24 years old on average, ranging from 17 to 50 years old. Moreover, they average 1.5 years of experience as a moderator. Team members come and go on a frequent basis and as such, recruitment campaigns are frequently held. In 2021, there were three recruitment campaigns for the Game Moderation Team: February, May, and December. We unfortunately often have to disappoint many applicants given the large interest in our team and the strict requirements and expectations. In 2021, we received 1,556 applications (data from the ongoing December campaign is not included). Of those, 114 (7.3%) candidates were invited to an interview and 57 (3.7%) were eventually accepted and onboarded to our team. This gives you an impression of how many applicants do not make it through the selection process. If you are interested in joining the Game Moderation Team, please keep an eye on the recruitment page. Concluding remarks As you can see, the Game Moderation Team has not been sitting still in 2021. With our team of dedicated volunteers, we are working hard to review as many reports as we can. Unfortunately, we cannot deal with all game reports simply because the influx of new reports is extremely high on that system. As a community member, you can do your part and help us reduce the workload for our team by not reporting every minor incident to us. Not every incident has to be punished and can also be resolved by yourself by recognising that players sometimes make mistakes. Our goal is to let players enjoy their time on the servers whilst ensuring that they play by the rules. Let us cherish that goal as a community. Looking forward, in the future we will have one integrated report system that will make it easier for us to moderate the servers and review reports more efficiently. Our lead Game Developer briefly talked about that system in an earlier blog a few months ago. Moreover, we are also studying a new ban system which is intended to standardise bans; this will increase consistency, fairness, and transparency among the bans that we issue. More information about that will follow once we have designed, developed, and implemented the necessary changes. We hope this blog has provided a meaningful perspective of what the year 2021 meant to the Game Moderation Team and that it has resulted in a broader understanding of what the team is capable of doing in a year. 2022 will be a year with new challenges and opportunities and our team will continue working on keeping the servers safe to the best of our ability. Drive safe and enjoy your journeys! Game Moderation Management --> View post on homepage

[SUPPORT] @Beenz. leaves the TruckersMP Team due to lack of time.

[MEDIA TEAM] @TnT404 has been promoted to Media Manager.

[TRIAL SUPPORT] @Camelliya has been promoted to Support.

Simplicity

[GAME MODERATOR + COMMUNITY MODERATOR] @Reνy leaves the position of Game Moderator due to lack of time. They will remain in the Community Moderation team as a Discord Moderator.

The comment you quoted was in relation the magnitude of reports, not about bans. A proportion of the reports that we receive is not really necessary. As you have now seen, we receive a very large number of reports in a year and it would thus help us if we could prevent people from reporting stuff to us that is not really worth it. We can then focus on activities where our focus is needed more. In regard to ban appeals, we friendly request users to create an appeal only if they have a solid reason to question the validity of the ban. Apologising is of course not forbidden and we respect it when people learn from their mistakes, but it also implies your guilt. As we do not remove bans that were issued correctly, apologising and thus confirming your guilt will therefore not result in an accepted appeal. If we would remove bans after people would simply apologise, it would be rather pointless to issue bans in the first place. I don't think sharing this sort of information every month would be beneficial as it will get old rather quickly. Rather, I personally think it would be cool to share an annual overview that involves the entire TruckersMP team. The ideas are out there, what remains is a proper implementation. I will do my best to set something like that up for next year.

caravans back C-D Railway Crossing traffic tonight it was like the old C-D traffic days

Great stuff, and that sure is a lot of reports and bans! Very informative and thanks for the information. Keep up the good work!! P.s. I'm sure @Penguinwill disagree about the not hiring penguins part

I'd like to thank everyone that congratulated me on the promotion so far! I won't be responding to everyone individually, because that'd be kinda like spam , but nonetheless it means a lot to me from any and all of you, even if you might not feel like I'm serious. So... thank you everyone !

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What a beautiful weather! In Denmark with @23MUSTAFA23

Everyone having a good weekend? What are you all getting up to?

Hello, Please check out this question as well for some more insight. NCZ cities are not a permanent thing. Duisburg being made into a NCZ was just a trial and a coping method while we were working on new modifications to the city, because the previous ones broke with a game update. As Luna explained above, other projects have meant that progress on the Duisburg rework is slower than we had hoped, however it is still an ongoing thing and will happen eventually. Our Add-On Management and Game Moderation Management are actively looking at Calais to see what we can do to improve the traffic flow, in the form of map edits such as traffic lights or different prefabs for the F7, etc. Making it a NCZ is not something we plan to do, as we feel that the traffic flow in Calais is already far better than in Duisburg so there is no need to make the city a NCZ. Thank you for your question.

My latest works from Media Team Project Tango January Monthly Convoy

Game Moderation团队负责审核服务器及所有玩家，以确保每位玩家都能够遵守游戏规则并能享受自己的时间。由于我们没有经常分享团队的幕后工作，容易造成玩家对我们的误解，例如我们没有充分做好工作，或者我们很少出现在服务器上。本博客带大家深入了解2021年Game Moderation团队的核心活动。 报告系统 在TruckersMP中，我们拥有两个独立的报告系统：web（网页）报告系统和游戏报告系统。游戏报告系统用于在游戏中直接举报玩家，但不保证一定会被处理。游戏报告系统有可能会在一段时间后超时。为了方便玩家在遇到特殊情况时，向我们的工作人员提交报告，以进行有保障的处理，可以使用我们的web(网页）报告系统。但是，玩家必须录屏并提供自己的证据。我们经常收到来自玩家的评论，他们对自己在游戏报告系统中遭遇超时感到不满。我们知道这不是一个理想的情况，但这是一个必要的手段，以保持事情的可控性。 2021年，我们的团队总共收到了28.7万份web（网页）报告和110万份（！）游戏报告。 仅仅一年内，我们总共收到了140万份报告。 事实上，一个由志愿者组成的相对较小的团队来审查这些报告，实际上是不可能的。因此，我们不得不根据需要来做出取舍。2021年上半年，我们的工作重点主要放在web（网页）报告系统上，因为我们的web（网页）报告系统承受了极大的压力。 这种压力在夏季有所缓解， 因此，在剩下的时间里，我们能够将注意力转移到游戏报告系统和增加团队在游戏内表现上。 总的来说，我们今年总共审查了28.7万份web（网页）报告和 19.5万份游戏内报告。 封禁和上诉 我们总共收到了48.2万份报告，加上服务器上的实时审核，总共进行了近30.7万条游戏封禁。其中，web（网站）报告共发布了16.9万条封禁，另外，13.8万条封禁是在游戏中发布的。我们的工作人员收到了10.7万条封禁的申诉，其中只有5%的申诉被接受。这个数字低得惊人，我们经常收到工作人员的反馈，大多数的申诉都是基于不正当的理由。大量的申诉仅仅是基于对兄弟、姐妹甚至宠物的指责；或者是道歉或要求再给一次机会。请记住，在提交申诉时，申诉内容务必丰富、详细，并包含足够的理由和反证，以解释对您的封禁是不正确的。如果您提交的申诉不符合我们的条件，或非常平淡且缺乏充分的理由，那么您的申诉就不太可能被接受。 今年早些时候，我们将每个封禁的申诉次数从3次减少为2次，第3次申诉除了对我们工作人员带来额外的工作，几乎没有任何实际意义。我们希望玩家谨慎使用我们提供的申诉权利，因为从长远来看，滥用权利可能会导致报告系统变得更加严格。如果我们能把时间花在处理更多的报告，或在游戏内采用更多的处理方式，而不是把时间花在阅读和回复这些基于不正当理由的申诉，这对我们的员工和社区更加有利。 服务器活跃度及Covid-19带来的影响 周末通常是服务器玩家最活跃的日子，也是Game Moderation团队一周中最忙碌的日子。2021年，我们的服务器记录的总游戏时长为3120万小时(相比之下，2020年和2019年分别为3780万小时和3050万小时)。 由于Covid-19的大流行，2020和2021上半年的服务器活跃度有所升高。世界上许多国家都采取了措施来抗击新型冠状病毒的传播，比如在家工作和全面封锁。因此，我们的团队不得不加紧行动，以应对网络报告系统面临的巨大压力。疫情大流行期间玩家活跃度增加最为密集的时期是2020年3月，当时世界上许多国家首次启动了封锁，直至2021年5月。2021年5月是我们的团队创纪录的一个月，在一个月内有4万份的网站报告创历史新高，5月16日的1890个网络报告创下了历史最高纪录。在下图中，您可以看到服务器活动的概述以及在此期间对web(网站）报告系统的压力。 2020年4月、7月以及2020年011月至2021年1月和2021年5月的服务器活跃峰值与全球报告的Covid-19确诊病例的峰值相关（由约翰-霍普金斯大学系统科学与工程中心的数据证实）。这可以用社交距离来解释，因为许多国家为了应对这些确诊高峰而启动封锁，而封锁导致游戏等待在室内活动的增加。除了服务器活跃峰值外，也有一些可见的活跃度下降，主要突出在游戏版本降级期间。当SCS软件发布新的游戏版本时，我们的开发人员必须对更新进行逆向工程，使其与我们的服务器兼容，在这段时间内，玩家被迫降级游戏版本。一旦最新游戏版本得到支持，服务器上的活动，以及我们团队的压力就会迅速恢复。 工作人员统计与招聘 TruckersMP社区是非常多元化的，玩家来自世界各地。虽然我们的团队主要以英语运作，但我们通过雇佣来自世界各地的用户，为多种语言提供支持。除此之外，我们还得到其他工作人员的大力支持，他们帮助我们进行翻译。这确保了我们可以处理包含非英语的报告，并帮助我们在玩家不精通英语时与他们交流。我们的Game Moderation团队（截至1月1日）由来自各大洲33个不同国家的105名团队成员组成（南极洲除外，因为我们还没有雇佣企鹅）。Game Moderation团队成员的平均年龄为24岁，年龄在17 - 50岁之间。此外，他们平均有1.5年的游戏管理经验。 由于团队成员频繁进出，因此，招聘活动也经常举行。2021年，Game Moderation团队举行了三次招募活动。分别为2月、5月和12月。不幸的是，我们经常不得不让许多申请人失望，虽然他们对我们的团队非常感兴趣，但我们有着严格的要求和期望。2021年，我们共收到了1556份申请（不包括正在进行的12月活动的数据）。其中，114名（7.3%）候选人被邀请参加面试，57名（3.7%）最终被接受并加入我们的团队。这会让你了解有多少申请者没有通过选拔程序。如果你有兴趣加入Game Moderation团队，请继续关注招聘页面。 结束语 正如你所看到的，Game Moderation团队在2021年并没有停滞不前。我们志愿者团队尽心尽力地审查尽可能多的报告。不幸的是，我们不能处理所有的游戏报告，因为大量新报告的涌入使我们的系统负载非常高。作为游戏社区成员，您可以尽自己的一份力量，不要向我们报告每一个小事，帮助我们减少团队工作量。不是每一个事件都需要受到惩罚，也可以通过玩家自行解决。我们的目标是让玩家享受在服务器上的时间，同时确保他们遵守规则。让我们共同珍惜这一目标。 展望未来，我们将有一个新的集成报告系统，这将使我们更容易对服务器进行审核，更有效地审查报告。我们的首席游戏开发者在几个月前的博客中简要地谈到了这个系统。此外，我们也在研究一个新的封禁系统，目的是使游戏封禁标准化；这将提高我们发布封禁的一致性、公平性和透明度。一旦我们设计、开发和实施该系统，将会有更多相关信息。 我们希望这个博客能够提供一个有意义的视角，让我们了解2021年对于Game Moderation团队来说意味着什么，并使人们广泛地了解团队在一年中工作是什么样的。2022年将是充满新挑战和机遇的一年，我们的团队将继续努力，尽最大努力保证服务器的安全。 安全驾驶，享受旅程! Game Moderation Management

[GAME MODERATOR] @NaTY0u345 [FR] has been removed from the team due to violating the Information Security Policy.

Suggestion Name: Parking Bays Suggestion Description: Place to park other than the side of a road Any example images: null Why should it be added?: A lot of people just stop randomly on the side of the road so i thought a few place's to park up for the night would be good, in particular the Calais to DUI'sberg road, sometimes i want to go to bed and just want to park somewhere in between jobs, other than dirt or sunflowers

Bruijn Logistique

New GS discord : https://discord.gg/ydezQJHV

Have a great weekend everyone!

Keep up your great work, guys! It has been an honor to work with you for the last few years, and I see that the Game Moderation Team is still growing and trying to be better. ?

Huge respect to Truckers MP, especially for Moderation team who are the real heroes and face of TruckersMP. The above records tells us the true hard work of TruckersMP dealing with the game and also the work of every individual staff member working behind the screen and resulting truckers MP as a best for ever multiplayer for all fans of Euro Truck Simulator 2 And American Truck Simulator. I wish congratulations for Truckers MP community members and hope the community grow much bigger in no time and gain lot of fan base with more content for all.

Had a really nice drive tonight with @Lime., Chris.K, @thomastomk ▬▬ ▬▬ Thanks @GEMINI. for stopping in for photo at the end ▬▬ ▬▬

Thank you for all the information and statistic for 2021! #TruckersMP

Hello My pc was accessed from another location and my discord / steam accounts were broken. We are now working on rebuilding the servers ?

Echipa de Game Moderation Team este responsabilă de supravegherea serverelor pentru a se asigura că toți jucătorii respectă regulile și se pot bucura de timpul petrecut aici. Nu am povestit deseori despre ce se întâmplă în culise, ceea ce poate fi interpretat în mod fals că nu lucrăm destul sau că nu suntem prezenți pe servere. Acest blog vă oferă o privire în activitatea internă a Echipei de Game Moderation pentru anul 2021. Sistemele de report Pe TruckersMP, avem două sisteme de report diferite: sistemul de report web și sistemul de report din joc. Sistemul de report din joc este folosit pentru a raporta utilizatorii direct din joc dar nu oferă nici o garanție că raportul va fi revizuit. Astfel, rapoartele vor expira după un anumit timp. În încercarea de a obișnui utilizatorii să raporteze doar anumite situații care vor garanta că raportul lor va fi revizuit în mod garantat, de către un membru din staff, aceștia pot folosi sistemul de report de pe website; totuși, aceștia trebuie să înregistreze și să folosească propriile dovezi. Primim deseori comentarii despre faptul că rapoartele din joc expiră iar utilizatorii sunt nemulțumiți de acest lucru. Înțelegem că aceasta nu este o situație favorabilă, dar este o măsură necesară pentru a păstra lucrurile organizate în mare măsură. În 2021, echipa noastră a primit 287 de mii de rapoarte web și 1.1 (!) milioane de rapoarte din joc. Vorbim despre 1.4 milioane de rapoarte în total, toate acestea doar într-un an. Practic, este imposibil să revizuim toate aceste rapoarte cu o echipă relativ mică și formată din voluntari, de aceea deciziile noastre se bazează doar pe lucrurile cele mai importante. În prima jumătate a lui 2021, ne-am focusat pe sistemul de report web căci acesta era suprasolicitat. Această presiune a durat toată vara; în restul anului, am putut să ne concentrăm mai mult pe rapoartele din joc și să fim mai prezenți în joc. În total, am revizuit toate cele 287 de mii de rapoarte web și 195 de mii de rapoarte din joc în acest an. Ban-urile și contestațiile Din totalul de 482 de mii de rapoarte revizuite, pe lângă moderarea în timp real de pe servere, a rezultat un total de 307 mii de ban-uri. Dintre acestea, 169 de mii de ban-uri au fost emise prin website iar 138 de mii din joc. Membrii noștrii din staff au primit 107 mii de contestații, din care doar 5% au fost acceptate. Acest număr este extrem de mic și primi deseori reclamații de la membrii din staff că aceste contestații sunt bazate pe argumente invalide. Un mare număr de contestații este bazat pe frați, surori sau chiar animale; sau sunt folosite pentru scuze sau pentru a cere încă o șansă. Vă rugăm să rețineți că, în momentul în care creați o contestație, aceasta trebuie să fie informativă, detaliată și să conțină dovezi suficiente cât și eventuale dovezi suplimentare care să explice de ce pedeapsa primită nu este corectă. Dacă depuneți o contestație care nu respectă condițiile noastre sau care este foarte vagă și nu conține destule dovezi, este puțin probabil ca aceasta să fie acceptată. La începutul acestui an, am redus numărul total de contestații de la 3 la 2, pentru că cea de-a treia contestație abia avea vreun efect practic, ceea ce cauza muncă suplimentară. Sfătuim ca utilizatorii noștrii să folosească moderat drepturile pe care le au, căci abuzul acestora poate rezulta în înăsprirea acestora cu timpul. Ar fi benefic atât pentru staff cât și pentru comunitate ca să petrecem mai mult timp revizuind rapoarte sau să fim mai activi în joc decât să pierdem timpul cu citirea și formularea unei decizii pentru contestațiile făcute fără argumente. Activitatea pe servere și impactul Covid-19 Cea mai intensă perioadă de pe servere, cât și cea mai solicitantă din timpul săptămânii pentru Echipa de Game Moderation, sunt weekend-urile. În 2021, am înregistrat un timp total de joc pe serverele noastre de 31.2 milioane de ore (comparând cu 37.8 și 30.5 milioane de ore în 2020, respectiv 2019). Activitatea de pe servere din 2020 și din prima jumătate a lui 2021 a fost mai mare din cauza pandemiei Covid-19. Multe țări din lume au luat măsuri pentru a combate răspândirea noului virus, precum lucrul de acasă și carantina totală. Din cauza aceasta, echipa noastră a trebuit să își intensifice activitatea pentru a face față suprasolicitării sistemului de rapoarte web. Cea mai intensă perioadă a activității ridicate din pandemie a fost între martie 2020, când multe țări din lume au instaurat carantina pentru prima dată, și mai 2021. Mai 2021 a fost o lună în care am bătut recordurile cu un maximum de 40 de mii de rapoarte web în doar o lună și un record de 1,890 de rapoarte într-o zi, pe 16 mai. În poza de mai jos, puteți vedea un rezumat al activității și al suprasolicitării sistemului de raportare web din acea perioadă. Maximele din aprilie 2020, iulie 2020, noiembrie 2020 până în ianuarie 2021 și mai 2021 corelează cu maximele de cazuri de Covid-19 confirmate (confirmat de date de la Centrul de Sisteme Științifice și Inginerie din cadrul Universității John Hopkins). Acest lucru poate fi explicat de distanțarea socială căci multe țări au instaurat carantina pentru a combate aceste explozii de cazuri iar carantina a cauzat o creștere a activităților de interior, precum gaming-ul. Pe lângă acestea, există și câteva scăderi vizibile ale numărului de jucători, în principal în perioadele evidențiate pentru downgrade. Când SCS Software lansează o nouă versiune a jocului, developerii noștrii trebuie să reconstruiască update-urile, prin așa-zisul reverse engineering, pentru a le face compatibile cu serverele noastre, iar în timpul acelei perioade, jucătorii trebuie să își facă downgrade la versiunea jocului. Activitatea de pe servere, cât și presiunea pe echipa noastră, este reinstaurată rapid când cea mai nouă versiune de joc este compatibilă din nou. Demografia și recrutarea Comunitatea TruckersMP este foarte diversificată, având jucători din toată lumea. Deși echipa noastră lucrează în general în limba engleză, oferim suport pentru mai multe limbi străine, angajând utilizatori din toate colțurile lumii. Pe lângă asta, primim ajutor și de la alți membri din staff care ne pot ajuta cu traducerile. Astfel ne putem asigura că putem prelua și rezolva rapoarte care sunt făcute în alte limbi și ne ajută să comunicăm mai ușor cu jucătorii care nu se descurcă în limba engleză. Echipa noastră de Game Moderation (astfel numită din 1 ianuarie) este reprezentată la nivel global de 105 de membri din 33 de țări diferite de pe toate continentele lumii (cu excepția continentului Antarctica, căci nu am angajat nici un pinguin, încă). Membrii din echipa de Game Moderation au în medie 24 de ani, cu vârste de la 17 până la 50 de ani. În plus, aceștia au în medie 1,5 ani de experiență ca moderatori. Membrii din echipă pleacă și vin în mod constant, astfel că sunt susținute frecvent campanii de recrutare. În 2021 au fost trei campanii de recrutare pentru Echipa de Game Moderation: în februarie, mai și decembrie. Din păcate, trebuie să dezamăgim mulți candidați, având în vedere numărul mare de oameni interesați în echipa noastră cât și așteptările și condițiile stricte. În 2021, am primit 1,556 de aplicații (datele din campania din Decembrie nu sunt incluse). Dintre acestea, 114 (7.3%) candidați au fost invitați la un interviu iar 57 (3.7%) au fost eventual acceptați în echipa noastră. Acest lucru vă oferă o impresie despre câți candidați nu reușesc să treacă prin acest proces. Dacă sunteți interesați să intrați în Echipa de Game Moderation, vă rugăm să aruncați un ochi pe pagina de recrutare. Notă finală După cum puteți observa, Echipa de Game Moderation nu a stat degeaba în 2021. Cu echipa noastră de voluntari dedicați, lucrăm din greu pentru a revizui cât mai multe rapoarte cu putință. Din păcate, nu putem să revizuim toate rapoartele din joc din simplul fapt că influxul lor este foarte mare pentru acel sistem. Ca membru al comunității, ne puteți ajuta ca să reduceți volumul de muncă dacă nu raportați fiecare incident minor. Nu trebuie fiecare incident să fie pedepsit și poate fi de asemenea rezolvat de dumneavoastră dacă recunoașteți că jucătorii mai fac greșeli uneori. Scopul nostru este să lăsăm jucătorii să se bucure de timpul lor petrecut pe servere, în același timp asigurându-ne că aceștia urmează regulile. Hai să păstrăm acesta ca scopul comunității. Privind în viitor, vom avea un sistem de report integrat care va face mai ușor procesul de revizuire a rapoartelor pentru noi și care va fi mult mai eficient. Principalul Game Developer a vorbit despre asta într-un blog anterior, acum câteva luni. În plus, studiem implementarea unui nou sistem de ban care are rolul de a le standardiza; astfel, se va crește gradul de consistență, egalitate și transparență printre ban-urile pe care le emitem. Mai multe informații despre asta vor fi dezvăluite în momentul în care vom crea și dezvolta schimbările necesare. Sperăm că acest blog v-a oferit informații relevante despre ce a însemnat anul 2021 pentru Echipa de Game Moderation și că de acum va fi clar de ce e capabilă această echipă într-un singur an. 2022 va fi un an cu noi provocări și oportunități iar echipa noastră va continua să lucreze pentru a păstra serverele sigure. Conduceți cu grijă și vă bucurați de drumeții! Magamenentul echipei de Game Moderation

Wow... I am speechless.... I cannot imagine how far the game development has come and how in 2021 a total of 1.4 million reports we're made. Many people as it has been stated in the kb and here on the forums think that the GM Team is doing nothing. This proves that the GM Team is dealing with a lot of reports which come into the system and with 105+ Team members was able to deal with 1.4 million reports from minor to major ones. In my opinion you guys make this game run, without you the game would be a total chaos... this is a huge number to even think of or more over imagine. This article really tells the truth and how the team works and what they have achieved over the years with dedication and hard work. Keep up the good work! Kind Regards, MightyPower

Have a nice weekend! ---

Really 2022 will be a very special and valuable year for Truckersmp Long story short, lt's not ban anyone for every presenter, we can handle things ourselves by apologizing and as friends so the truckersmp community gets better and develops.

With @Smallzz.

A Game Moderation csapat felelős a szerverek moderálásáért, hogy mindenki a szabályok szerinte játsszon és jól érezze magát. Ritkán osztunk meg információkat arról, hogy mi történik a csapatban, ami sok tévhitet generált, mint például, hogy nem dolgozunk eleget vagy ritkán vagyunk jelen a szervereken. Ebben a cikkben betekinthettek a Game Moderation csapat 2021-es fő feladataiba. Jelentési rendszerek A TruckersMP-nél két különböző jelentési rendszerünk van. Az egyik a weboldali a másik pedig a játékbeli jelentési rendszer. A játékbeli jelentési rendszer közvetlenül jelenti a játékosokat a játékon belül, de átnézésüket nem garantáljuk, mivel egy idő után lejárnak. Annak érdekében, hogy bizonyos szituációkat garantáltan átnézzünk van a weboldalon lévő jelentési rendszer, viszont itt kötelező saját bizonyítékot csatolni. Sokszor kapunk megjegyzéseket, hogy a játékbeli jelentések lejárnak. Megértjük, hogy ez egy nem ideális szituáció, viszont szükséges, hogy a dolgokat rendben tartsuk magunk körül. 2021-ben csapatunk 287 ezer weboldali és 1,1 millió (!) játékbeli jelentést kapott, összesen 1,4 millió jelentést csak egy év alatt. Gyakorlatilag lehetettlen átnézni az összes jelentést egy viszonylag kicsi önkéntes csapattal, épp ezért döntéseinket arra alapozzuk, hogy hova kell a legjobban figyelnünk. 2021 első felében figyelmünket legjobban a weboldali jelentési rendszerre fordítottuk, ugyanis azt tapasztaltuk, hogy nagyon le van terhelve. Ez a terhelés a nyár folyamán enyhült, ezért az év többi részében jobban tudtunk figyelni a játékbeli jelentésekre. Összesen 287 ezer weboldali és 195 ezer játékbeli jelentést tekintettünk át ebben az évben. Kitiltások és fellebbezések Összesen 307 ezer kitiltást osztottunk ki, ami a 482 ezer átnézett jelentésből és a szervereken lévő élő moderációk alatt lettek kiosztva. Ebből 169 ezer a weboldalon és 138 ezer a játékban került kiosztásra. Csapatunk 107 ezer fellebbezést kapott, ebből 5% került elfogadásra. Ez sokkolóan kevés és rendszeresen kapunk jeleket staffok közül, hogy a fellebbezések helytelen alapokon vannak. Sok fellebbezésben kizárólag testvéreke, állatokra mutogattak, bocsánatot kérnek vagy egy újabb esélyt kérnek. Tartsátok eszetekben, hogy amikor a fellebbezéseteket írjátok, informatívnak, részletesnek és elegendő támaszpontot kell tartalmaznia és lehetőleg ellenbizonyítékot is, amiben látható, hogy a tiltás miért nem korrekt. Ha az elküldött fellebbezésed nem felel meg feltételeinknek vagy nem tartalmaz szilárd indoklást, nagyon valószínűtlen, hogy a fellebbezésed el lesz fogadva. Az év elején csökkentettük a tiltásonkénti fellebbezés lehetőségét 3-ról 2-re, ugyanis a harmadik fellebbezések ritkán hoztak bármilyen változást az extra munkát kivéve. Arra kérjük játékosainkat, hogy figyelmesen használják a jogaikat, amiket kínálunk, ugyanis, ha visszaélsz velük, visszavonhatjuk ezeket a jogokat hosszú időre. A staff tagjainak és a közösségnek nagy haszna lenne, ha időnket több jelentésre vagy több játékbeli részvételre tudnánk fordítani, ahelyett, hogy olyan fellebbezések olvasásával és válaszolásával töltenénk az időt, amik nem megfelelő alapokon állnak. Szerver aktivitás és a Covid-19 hatása A legnagyobb aktivitás szervereinken, illetve a legforgalmasabb napok a Game Moderation csapatnak a hétvégék. 2021-ben összesen 31,2 millió órát játszottak szervereinken (2020-ban 37,8 millió és 2019-ben 30,5 millió órát játszottak). A szerveraktivitás 2020-ban és 2021 elsőfelében a folyamatban lévő Covid-19 világjárvány miatt megemelkedett. Sok ország intézkedéseket tett, hogy csökkentsék a koronavírus terjedését teljes lezárásokkal vagy otthonról való dolgozással. Ennek eredményeként csapatunknak többet kellett fent lenniük, hogy csökkentsenek a weboldali jelentési rendszer terheltségén. A világjárvány alatti legnagyobb aktivitás 2020 márciusától kezdődött, amikor először teljesen lezártak mindent a világon, ez 2021 májusáig tartott. 2021 májusában 40 ezer weboldali jelentés született, ami rekordmennyiségű és nem volt ennél még több egyetlen hónapban sem. Május 16-án 1890 weboldali jelentés érkezett, ami szintén rekordmennyiségű volt napokra nézve. Az alábbi képen láthatod a szerveraktivitást és a weboldali jelentési rendszer terhelését ezidőszak alatt. A csúcsok 2020 áprilisban, júliusában, novemberében és 2021 januárjában és májusában megegyeznek a globálisan jelentett Covid-19 esetekkel (Az adatokat a John Hopkins Egyetem Rendszertudományi és Mérnöki Központja erősítette meg). Ezek az adatok annak az oka, hogy az országok lezárásokat kezdeményeztek, amikor a fertőződések magasabbak lettek és emiatt az emberek több házon belüli tevékenységekbe fogtak, mint például a játszás. A csúcsok mellett leesések is láthatóak az aktivitásban, ezek főleg a kiemelt visszafrissítéses időszakokban voltak. Amikor az SCS Software kiad egy új verziót a játékokhoz, fejlesztőinknek vissza kell fejteniük a frissítést, hogy kompatibilissé tudják tenni szervereinkkel és ez idő alatt a játékosoknak vissza kell frissíteniük a játékot. Ebből kifolyólag az aktivitás szervereinken és a csapatunkon a nyomás hamar visszajön amint a legújabb játékverzió támogatva lesz. Demográfia és toborzás A TruckersMP közössége nagyon vegyes, ugyanis a világ összes részéről jönnek játékosok. Attól, hogy csapatunk főleg angol nyelven működik, támogatunk más nyelveket is, azzal, hogy a világ minden részéről felveszünk felhasználókat. Továbbá remek támogatást kapunk más csapattagoktól, akik segítenek minket fordításokkal. Ezzel is biztosítjuk, hogy azokkal jelentésekkel tudjunk foglalkozni, amelyek más nyelvűek és ez segít kommunikálni a játékosokkal, akik nem beszélnek jól angolul. Game Moderation csapatunk (január 1-én) globális 105 csapattagból áll összesen 33 különböző országból és kontinensről (kivétel Antarktikából ugyanis pingvineket még nem vettünk fel). A Game Moderation csapat tagjai 17 és 50 év között vannak és átlagosan 24 évesek. Továbbá moderátorként átlagosan 1,5 év tapasztalattal rendelkeznek. A csapat tagjai gyakran jönnek és mennek, ezért gyakran tartunk toborzást. 2021-ben három toborzási kampányunk is volt a Game Moderation csapatba. Ezeket februárban, májusban és decemberben tartottuk. Sajnos gyakran sok jelentkezőt el kell szomorítanunk a nagy érdeklődés, csapatunk szigorú követelményei és elvárásai miatt. 2021-ben 1556 jelentkezést kaptunk (a jelenleg is folyamatban lévő decemberi kampány nincs beleszámolva). Ebből 114 (7,3%) jelölt lett meghívva interjúra és ebből 57 (3,7%) lett végül elfogadva és került be csapatunkba. Ebből láthatod, hogy mennyi jelentkező nem megy át a választási folyamaton. Ha szeretnél csatlakozni a Game Moderation csapata figyeld a toborzási oldalunkat. Záró megjegyzések Amint láthatod, a Game Moderation csapat nem ültek egyhelyben 2021-ben. Önkéntesekből álló csapatunk keményen dolgoznak, hogy átnézzenek annyi jelentést amennyit tudnak. Sajnos nem tudunk minden játékbeli jelentéssel foglalkozni, mert a beömlő jelentések száma extrém magas azon rendszeren. A közösség tagjaként annyival segítheted csökkenteni csapatunk munkáját, hogy nem jelentesz minden apró balesetet. Nem minden balesetet kell bünteti. Magadtól is megoldhatod a problémát annyival, hogy észreveszed, hogy játékosok néha hibázhatnak. Célunk, hogy a játékosok jól érezzék magukat szervereinken a szabályok betartásával. Érjük el ezt a cél egy közösségként. Előre nézve, a jövőben lesz egy integrált jelentési rendszer, ami könnyebbé teszi számunkra a szerverek moderálását és hatékonyabb átnézését a jelentéseknek. Vezető Game Developerünk röviden már beszélt erről a rendszerről egy korábbi blogbejegyzésben néhány hónappal ezelőtt. Továbbá egy új jelentési rendszert tanulmányozunk, ami szabványosítaná a jelentéseket. Ezzel a kiosztott tiltások sokkal következetesebbek, átláthatóbbak és méltányosabbak lesznek. További információt később fogunk megosztani, amikor elkészítettük és végrehajtottuk a szükséges változtatásokat. Reméljük, hogy ezzel a bejegyzéssel érthető perspektívát kaptatok a Game Moderation csapat 2021-es évéről és szélesebb rálátást kaptatok arra, hogy egy év alatt mire képes a csapat. 2022 egy kihívásokkal és lehetőségekkel teli év lesz. Csapatunk továbbra is azon fog dolgozni, hogy a szerverek tőlünk telhetően a lehető legbiztonságosabb legyen. Vezessetek óvatosan és kellemes utat kívánunk! Game Moderation Management

Very insightful post, Jero. I'm hopeful this allows the community to understand how hard we work. ?

Very nice topic and respect for all staff members who do their job well and following what is needed to keep so many players in check!

Wow, these are high numbers. Keep up doing the great work you guys are doing!

This was a very good understanding of behind the scenes and how much the Game Moderation team is working super hard to make this game a better place for everyone to enjoy. Keep it up everyone who work super hard in TMP and makes it enjoyable for all players

Keep up the great work & enforcement of rules! #Redteam

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Congrats! ?

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Thank you for the follow ?

All the roles already have hex codes

Thank you for the follow big nub

I fit in right.... right? End of the TruckersMP "Supporter" Convoy

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