Ali.

// Accepted

Hello, Thank you so much for your suggestion! When a reply comes onto a Support ticket from a Support team member, the player will get a notification of this by both email and also via the notification system on the website. However, we are going to speak to developers to see if we can amend the email that a player will receive when they submit a ticket. We are going to look to make it more explicit that they should view the two above forms of communication regularly for replies. As well as this, if they receive any replies on their ticket, they will then receive a hyperlink which will take them to their ticket, as long as this is possible. Once again, thanks for your suggestion! Kind regards, Ali Moving this suggestion to accepted

// Rejected

Hello, Thank you for the suggestion! As much as this does sound like a good idea, I don’t think we will implement this. One reason being is the confusion between people who do and not have this role. For example what if someone who doesn’t have the role posts a valid solution to a topic but someone who does have it posts the same? Their post will be auto approved whilst the other one is waiting who was technically first. We want to keep it fair and equal for everyone, so we will have to decline this suggestion. We do appreciate this and thank you once again. Kind regards, Ali

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