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NeonLeon

Support Manager
 TruckersMP Profile
  • Content Count

    1040
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  • Last visited

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11744 King of the Road!

About NeonLeon

  • Rank
    https://discord.gg/6Hz4JaR
  • Birthday May 17

Profile Information*

  • Gender
    Male
  • Location
    Frankfurt, Germany
  • Interests
    Air Traffic Controlling, traveling, aviation and gaming :)
  • Preferred Trucks
    Scania
  • American Garage Location
    California: Los Angeles
  • EU Garage Location
    Germany: Hamburg
  • Known languages
    German, English, Spanish

TruckersMP Information*

External Websites*

Recent Profile Visitors

45477 profile views
  1. Hola! Como no ha habido respuesta a esto desde ya más de una semana, voy a tener que mover este tema a inactivo. Si deseas que se reabra, no dudes en ponerte en contacto conmigo para que lo haga. Que tengas un buen día! Sinceramente, NeonLeon Support Manager //cerrado y movido a inactivo.
  2. Olá, Irei mover este tópico para a secção de não resolvidos porque já está inativo à mais de 1 semana. Não hesite em contactar-nos novamente criando outro tópico ou ticket de suporte. Tenha um excelente dia //movido para não resolvidos
  3. Olá, Irei mover este tópico para a secção de não resolvidos porque já está inativo à mais de 1 semana. Não hesite em contactar-nos novamente criando outro tópico ou ticket de suporte. Tenha um excelente dia //movido para não resolvidos
  4. Olá, Irei mover este tópico para a secção de não resolvidos porque já está inativo à mais de 1 semana. Não hesite em contactar-nos novamente criando outro tópico ou ticket de suporte. Tenha um excelente dia //movido para não resolvidos
  5. Olá, Irei mover este tópico para a secção de não resolvidos porque já está inativo à mais de 1 semana. Não hesite em contactar-nos novamente criando outro tópico ou ticket de suporte. Tenha um excelente dia //movido para não resolvidos
  6. Olá, Irei mover este tópico para a secção de não resolvidos porque já está inativo à mais de 1 semana. Não hesite em contactar-nos novamente criando outro tópico ou ticket de suporte. Tenha um excelente dia //movido para não resolvidos
  7. [SUPPORT TRAINEE + MEDIA TEAM] @CaptainKostaZ has been removed from the Support Team due to a failure to pass the training period. They will, however, stay in the Media Team.
  8. hello my name is vincent i really need help from someone knowledgeable please. Here is my problem

    last night i got it all set up to play ats online and it was working great now when i logg in world of trucks says ...Connection to world of trucks cant be established because version is not compatible there is no jobs of any kind anywhere under any section at all and connection to world of trucks refuses to connect and keeps saying this. i look when launching with truckers mp and it says people are online and playing so.....something is wrong. i am using the correct beta version specified by TruckersMP.

     

    1. vincentk

      vincentk

      NVM another user solved this

       

  9. Hallo @FaultierSW, vielen lieben Dank für die Rückmeldung! Es freut mich sehr zu hören, dass dein Problem gelöst werden konnte. Ich werde dieses Thema entsprechend an der Stelle schließen und in den "Gelöst" Bereich verschieben. Solltest du künftig weitere Fragen oder Probleme hinsichtlich TruckersMP haben, so zögere bitte nicht ein neues Thema im Hilfe-Bereich zu eröffnen oder kontaktiere uns über das Support System: https://truckersmp.com/support ch wünsche dir noch einen schönen Montag! Mit freundlichen Grüßen NeonLeon Support Ma
  10. NeonLeon

    kick

    Wir haben in letzter Zeit - vor allem mit dem Server Simulation 1 - ein paar Probleme. Das heißt, dass die Verbindung einiger Spieler zu unserem Server kurzzeitig unterbrochen wird, in der rechten Ecke am oberen Bildschirmrand "Authentication" steht und man dann einige Zeit warten muss, bis die Verbindung zum Server wieder hergestellt wird. Allerdings würde das dann, anders wie von dir ursprünglich beschrieben, erst passieren, nachdem du bereits kurzzeitig auf dem Server warst; und dann müsste nach kurzer Wartezeit auch wieder eine Verbindung aufgebaut werden können. Handelt es sich bei dir um
  11. Thank you very much for your understanding; as soon as you create a feedback ticket, we will look into it and try to find out what may cause this issue. Has your answer - at least provisionally - been answered with our replies above and can we go ahead and close this topic or do you have any other questions?
  12. Thank you very much for the screenshot! This indeed seems to be a bug and not an issue on your side. I have seen a similar error before but after the servers were restarted, the problem did no longer exist. Since you mentioned that your ban has been issued 6 years ago, the servers have bee restarted numerous of times in between, so this should not be the problem in this case. I'd suggest you to create a feedback ticket for the Support Management category and we will then go ahead and look into this issue in more detail together with the other departments. You can creat
  13. Hey there! As I can see on your profile, you are currently not banned, which means that you should be able to join our servers without any problems. Could you please send us a screenshot of the issue and the error message, so that we can better comprehend your problem? I have to admit that it does sound very strange because our servers have a clear "system" they are working with, which means that it is technically not likely that the server blocks your connection due to the reasons mentioned by you if there really is no ban on your profile. However, I will definitely ma
  14. Hallo @Onkel Flaschenbier, da dieser Beitrag nun schon seit einer Woche inaktiv ist, werde ich ihn in den Bereich "Ungelöst" verschieben. Sollten erneut Probleme oder Fragen auftreten, so kann ohne zu zögern ein neuer Beitrag oder ein Support Ticket auf unserer Website erstellt werden. Eventuell hilft auch ein kurzer Blick in unser Knowledge Base System weiter: https://truckersmp.com/knowledge-base Mit freundlichen Grüßen NeonLeon Support Manager //Beitrag geschlossen und in Ungelöst verschoben.
  15. NeonLeon

    kick

    Hallo @TrabiTrucker, vielen Dank für dein kleines Feedback Allerdings ist es schwierig für uns, dir zu helfen, weil deine Beschreibung des Problems sehr vage formuliert ist. Ich habe nun verstanden, dass du wohl vom Server gekickt wirst, bevor du das Spiel überhaupt erst betreten kannst. Nun würde mich interessieren, welche Meldung bei dir im Chat angezeigt wird, um zu verstehen und erklären zu können, warum dein Kick in erster Linien verursacht wird. Es gibt da sehr viele verschiedene Möglichkeiten, die im Endeffekt dazu führen könnten, dass deine Verbindung zum Serv
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