NeonLeon

5

The last Report Moderator recruitment was open for applicants until June 22nd which is only about 3 weeks ago. After that, Game Moderation Managers have to review the applications, invite promising candidates to interviews, interview these candidates, make a decision on whether to proceed or not, and then they are officially onboarded. This process is very time-consuming and takes multiple weeks or even more than that. This might explain why you sometimes see players joining the team despite the recruitment being closed. I agree with the comment above, that it is unlikely that a new recruiting period is opening so close to the previous one (but who knows). But if you are interest joining the team, make sure to check out this Knowledge Base article with useful tips and information about the hiring process: https://truckersmp.com/knowledge-base/article/1019 You can use the spare time wisely by being active in the community and making sure that you fulfill all requirements mentioned in the article as well as the recruitment-specific information, see the previous recruiting information as reference:

I believe that the cases you mentioned are particular cases in which mistakes might have been made, which is human, as also Game Moderators are not perfect and can't always make the right decisions. In cases like this, however, where you feel that rules are intentionally broken and a Game Moderator does not take the appropriate action, you are highly welcome to create a feedback ticket (www.truckersmp.com/feedback) and raise the issue to Game Moderation Management who will deal with it accordingly. After this, it will likely not happen again. Same applies to situations in which players are not at fault. Players have the possibility to appeal such a ban and create a feedback ticket as the last instance. What I can assure you though, is that Game Moderators are properly trained on how situations are handled according to our rules, as they go through an in-depth training, followed by a Report Moderator period with close guidance and observation before gaining in-game permissions.

There are certainly many valid suggestions that can be made regarding in-game moderation and the reporting system. It's true that improvements are possible. However, my point - what you referred to as a "catch-all response" - is simply that lowering the recruitment standards even further, as is being suggested here, is not a viable solution. And that is very substantial as I have been directly involved in the recruiting process for four years, so I know what the recruiting standards are and where they come from, and I know what strategic and managerial considerations lie behind them. This discussion tends to resurface whenever people are frustrated with the outcome of their own application. Often, the focus is more on personal disappointment rather than the broader needs of the team and community. As long as TruckersMP continues to meet the Game Moderation recruitment targets set by management, there's no need to consider lowering the standards. The potential applicants are out there - but it's also important to remember that every new staff member needs to be properly trained and led. I still believe the reporting system functions well overall. Even if a Game Moderator isn't immediately available in-game, we have a reliable web reporting system where reports are reviewed and addressed in a timely manner. Realistically, it's impossible to process every single in-game report as it happens. That would require thousands of Game Moderators working around the clock - which is simply not feasible. So I ask again: to achieve that kind of coverage, just how far should we lower the recruitment standards, in your opinion? I hope this meets your expectations. I know it's easy to judge a topic like this from the outside perspective, and gets more and more complicated when being substantiated.

Reducing application requirements should be approached with caution. Moderation is a role that demands high levels of responsibility, impartiality and a solid understanding of TruckersMP rules and community standards. Diluting the requirements could result in inconsistent and poor-quality moderation, which ultimately creates more issues than it solves. You will never be able to recruit and lead as many Game Moderators as needed to cover all in-game reports. All reports issued on the website, on the other hand, are dealt with in a timely manner already. Instead of lowering recruiting standards, TruckersMP regularly does implement alternative solutions. These include more frequent recruiting waves as well as adaptions to the report systems and internal staff guidelines. Suggestions are always a good approach but you should never be penny-wise when it comes to the overall quality of such responsibility-driven environments.