NeonLeon

Support
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About NeonLeon

Profile Information

  • Gender Male
  • Location Hessen, Germany
  • Interests Air Traffic Control, Flying , Support & my PC :)
  • Virtual Trucking Company Berliner-Flughafen-Transport
  • Preferred Trucks Scania
  • American Garage Location California: Los Angeles
  • EU Garage Location Germany: Köln
  • Known languages German, English, Spanish

External Websites

Recent Profile Visitors

3677 profile views
  1. Congrats to your new position, I wish you all the best further mate ;)

     

  2. problems with auto-save

    Hey there! As I got later into the game I would notice my game hanging for a good 5-10 seconds after I saved. Even after starting a brand new game on tactician I was still getting significant save lag. Disabled steam cloud and now I'm saving like a madman. No extremely long sync time after closing the game out either Give it a try! Best regards, NeonLeon TruckersMP Support
  3. Thanks for the follow mate ;)

  4. Thanks for the follow, Mr :D

  5. FPS STUTTERING

    Heya! Game performance problems, such as slow frame rates or occasional slow frames, can be caused by bugs or inefficient coding in the games, or by hardware Problems. Hardware problems don’t evenly affect all games, so even if just one game is showing problems it is worth checking your Hardware. CPU Slowdowns In some situations your CPU may slow down while you are playing a game. This can be caused by overheating, or it can be caused by attempts to conserve battery power. Sudden slowdowns – where the game is running fine and then the frame rate drops quite suddenly – are sometimes caused by these CPU slowdowns. If your frame rate doesn’t improve when you lower the game’s resolution then the game’s performance is probably limited by CPU performance and these diagnostic steps may be appropriate. There are also some third-party tools that can be used to diagnose these problems. CPU-Z (http://www.cpuid.com/softwares/cpu-z.html) is a free tool that shows your CPU’s speed in real-time. If you run the game in a window and run CPU-Z beside it then you can monitor the CPU speed and see if it is dropping when the game slows down. Unfortunately, some types of thermal throttling are not correctly measured by CPU-Z. Since the main cause of CPU slowdowns is overheating, monitoring your CPU temperature is another way to diagnose what is happening. Real Temp (http://www.techpowerup.com/realtemp/) supports Intel processors only. Core Temp (http://alcpu.com/CoreTemp/) supports both Intel and AMD processors. Note that the maximum temperature allowed may vary considerably between manufacturers and models. See http://www.alcpu.com/forums/viewtopic.php?f=63&t=892 for some discussion of this. Temperature monitoring will generally never show your CPU above its limits because modern CPUs slow down to avoid overheating. Anytime that the CPU temperature approaches the limits you should treat that as a likely problem. If your CPU is overheating then it usually means that the cooling system is not working correctly. This can be caused by poor design (too small a heat sink, or poor ventilation), by poor placement (a PC in a stereo cabinet may not get enough fresh air), or by dust accumulating on the vents, fans, and heat sinks. Make sure that your PC is getting enough cool room air, be careful that vents aren’t being blocked by carpet, and perhaps open up your PC and remove clumps of dust, or blow them away with compressed air Insufficient memory If your system runs low on memory then your game or Steam might start being swapped to disk which can cause repeated frame rate hitches. In addition, if Windows doesn’t have many GB of free RAM then it cannot cache frequently used files, which can make level loading take far longer. As a rule of thumb you should try to ensure that the Available Memory shown in the Performance tab of Task Manager shows at least 1,000 MB available. Having 2,000 MB or more available is safer. If Available memory goes below about 800 MB then Windows will start writing data to disk in order to make more memory available. Therefore, Available memory will rarely be seen to be below 800 MB, and the safe thing to do is to ensure that it never gets too close to this point. There truly is no such thing as too much memory. If you have 8+ GB of memory then Windows will cache many files, and level loads and game relaunches will be fast and fluid. Best regards, NeonLeon TruckersMP Support
  6. Steam ID

    Heya! Unfortunately we aren't able to change your steam account that is connected to your tmp account. But in your case there would be several options to get your steam account back via the steam support: https://help.steampowered.com/de/wizard/HelpWithLoginInfo?issueid=406 If you want to Change your email/password that is connected to your tmp acccount, contact our support via support.truckersmp.com Best regards, NeonLeon TruckersMP Support
  7. Question on being banned...

    Hey there! No further replies to this question needed because you already created another topic about it. So anybody who'd like to help him further, please use the seconde topic then. You can find it below: Please tell us whether your main Problem is solved or you need further help Best regards, NeonLeon TruckersMP Support
  8. Urgent Question About Being Banned #2

    Hey there! First: If all your bans were older than one year, your next ban would be like your first one, of course also affects your other punishments (for example if you had more than those four bans before). To your other question: As I know you'd be able to delete your old truckersmp account and then create a new one after 14 days, but your bans would still remain. So, if you buy a new game and create a new steam account it wouldn't be that smart as well, because it is ban evading and here is what our rules are telling us about ban evaders: §1.2 - Ban Evading Creating or using another account to get around a temporary or permanent ban. If the evidence points that you have ban evaded, Managers reserve the right to ban you again without notification. The best solution for you would be to stay calm and avoid crashes. After your bans are older than this cool-down year, of course you should keep a calm payer as well then, but you would be more "free" since your next ban wouldn't then be 3 month or permanent. I wish you all the best! And, please tell us if you are satisfied with the given answers or still need help If you've got more questions, don't hesiate to ask. Best regards, NeonLeon TruckersMP Support
  9. thank you very much for your follow mate! I appreciate that ;) 

  10. Question

    I've got a shifter with two peddles because you don't need one for clutch. So, I bought the Logitech Driving Force GT with shifter and everything looks pretty fine
  11. what does this mean

    Hello dear @vuqar047, our administration staff is getting tons of reports every single day and it is pretty difficult to handle all of them. The ingame report system is the easiest way to report players without a recording program or large time to report the player via the website. The menu is working, there are just too many reports to handle them within ten minutes. Better to report those players via our website truckersmp.com/reports - an admin have to claim your report and have to deal with it as soon as possible. This is the best and most effective way for reporting. Multiple answers have been given, we would now like to know whether the problem has been solved or you need any further help Best regards and happy trucking, NeonLeon TruckersMP Support
  12. Ban History Clearence

    Heya! You cannot "clear" your ban history. If they are older then one year, the green symbol at the left side of the ban description will turn yellow, but still remain in your history. Bans will only disappear from your account if they were a mistake - they would turn red and would be called "@banbymistake" In this case you won't be able to remove your bans. Best regards, NeonLeon Support I just saw your ban from October 2017 - it will turn yellow at 5th october 2018 then, but will still remain
  13. Problema de registro

    //cerré y pospuesto a Resuelto
  14. invalid name or password

    Heya! Then I would recommend you to create a support ticket via support.truckersmp.com, so our support team can lookup your account and change the email address and password to get your issue solved. Good luck and best regards, NeonLeon Support
  15. Help truckersmp dont open

    Hello Could you give us more info? Error name,ScreenShot,Video etc. Please run truckersmp as administrator, and try out the solutions of the following topic: Best regards, NeonLeon