The B3AST Posted September 12, 2019 Share Posted September 12, 2019 Hey there everyone! My name is B3AST(Beast) and I'm one of the TruckersMP Game Moderators. I wanted to start this topic to give you guys somewhat of idea as to what actually take place when we review your in-game reports. This topic is not being made to talk about bans or to start any arguments about why your report is being declined, but to inform you of possible actions that may or may not have been taken. Don't you just love seeing this after you report someone in-game???? I know this gives you some type of satisfaction knowing that there is a Game Moderator in-game working on reports. But what has happened when this comes across your screen a few seconds later???!?!? [System] Your report against player x (71) has been reviewed. No punishment was applied. Here are a few reasons as to why this message was displayed No action was taken because the player you've reported has not broken any rules No action was taken because whatever the reported player did is only kickable No action was taken because you were at fault just as much as the player reported Here are a few other reasons as to why this message was displayed No action was taken because another player was deemed to be at fault in the report and they were banned No action was taken because we needed to get a translation of what was said in the report before making a decision(In this case, if what was said violates our rules, the player would be banned via website) No action was taken because the reported player was found to be in-game and was asked to remove items that violates our rules such as inappropriate tags or save edits Feel free to share your thoughts or let me know if this post has helped you understand. As always, follow the rules and have fun! Link to comment Share on other sites More sharing options...
Granite [SVK] Posted September 13, 2019 Share Posted September 13, 2019 Thanks for the insights, it always helps to have more information. Personally, I can´t say I have ever seen this message, out of all my in-game reports, maybe 3 were ever reviewed and the reported user received a ban, and all the rest simply timed out or the user was already reported by someone else. Link to comment Share on other sites More sharing options...
Phon Posted September 13, 2019 Share Posted September 13, 2019 I have only seen it once; got the person done for 2 weeks . I understand though that the amount of in-game reports the GMs get on Sim 1 is madness and it's impossible to read each one. Link to comment Share on other sites More sharing options...
General18 Posted September 14, 2019 Share Posted September 14, 2019 I'm not wasting my time with in-game reports anymore, I just go straight to the Website and files a report 9/10 accepted so far. 2 from Friday 13th, are waiting for review EDIT: 19/21 accepted so far Web works so much better, since, they don't have to deal with the reports, within 20 or so minutes General18 TruckersMP My supported languages: English, Danish Support | TruckersMP Rules | Feedback | How To Downgrade Link to comment Share on other sites More sharing options...
Callum. Posted September 14, 2019 Share Posted September 14, 2019 Thanks for the information. I tend to use just web reports now, TMP staff are busy IRL as well so the in game reports system gets clogged enough then moaned about on the forums. A word of advice for everyone, if you submit a game report and it times out, respect that GMs have their own lives just like you do. Web reports are always claimed as they never time out, so if you can, submit a web report instead of game report. Link to comment Share on other sites More sharing options...
The B3AST Posted September 14, 2019 Author Share Posted September 14, 2019 13 hours ago, General18 said: I'm not wasting my time with in-game reports anymore, I just go straight to the Website and files a report 9/10 accepted so far. 2 from Friday 13th, are waiting for review We actually encourage that! That ensures that your report will be looked at. It may take some time but it will be dealt with. 7 hours ago, Callum Johnson said: Thanks for the information. I tend to use just web reports now, TMP staff are busy IRL as well so the in game reports system gets clogged enough then moaned about on the forums. A word of advice for everyone, if you submit a game report and it times out, respect that GMs have their own lives just like you do. Web reports are always claimed as they never time out, so if you can, submit a web report instead of game report. Exactly! Well said lad Link to comment Share on other sites More sharing options...
General18 Posted September 16, 2019 Share Posted September 16, 2019 On 9/14/2019 at 4:48 PM, XxB3AsTxX_TMP said: We actually encourage that! That ensures that your report will be looked at. It may take some time but it will be dealt with. Exactly! Well said lad Just wanna be sure: You/tmp encourage going straight to the website? or you want in-game reports, and then if those gets timed out, then report on website? Best Regards General18 General18 TruckersMP My supported languages: English, Danish Support | TruckersMP Rules | Feedback | How To Downgrade Link to comment Share on other sites More sharing options...
The B3AST Posted September 16, 2019 Author Share Posted September 16, 2019 It does not hurt to do both. Just saying that if you record and report via website, it will 100% get reviewed and dealt with as to where in-game as there is a high number of reports that come in, the system can only hold so much before it time out reports. Link to comment Share on other sites More sharing options...
Space Night Posted September 16, 2019 Share Posted September 16, 2019 On 9/14/2019 at 8:46 AM, Callum Johnson said: Thanks for the information. I tend to use just web reports now, TMP staff are busy IRL as well so the in game reports system gets clogged enough then moaned about on the forums. A word of advice for everyone, if you submit a game report and it times out, respect that GMs have their own lives just like you do. Web reports are always claimed as they never time out, so if you can, submit a web report instead of game report. One problem is people reporting people sat at Red lights for blocking when an unrelated convoy comes up behind them, or a player doesnt want to be sat behind someone obeying a red light, or sat cruising at the speed limit. As a result the system gets clogged with false reports. Link to comment Share on other sites More sharing options...
Fr0zR.- Posted September 24, 2019 Share Posted September 24, 2019 At my day (time zone -3) this system works really great, good job by the game moderators. But at night is almost impossible get some response from an admin Link to comment Share on other sites More sharing options...
BunniGal Posted September 30, 2019 Share Posted September 30, 2019 I never do ingame reports, I gather evidence and recordings and proceed to file reports via the website, makes it much more easier for the moderation team to handle it. Steam: http://steamcommunity.com/id/Bun_E Link to comment Share on other sites More sharing options...
Space Night Posted October 1, 2019 Share Posted October 1, 2019 21 hours ago, BunniGal said: I never do ingame reports, I gather evidence and recordings and proceed to file reports via the website, makes it much more easier for the moderation team to handle it. Sometimes it takes 7 to 10 days, my last one took 12 hours. If you are using the ingame cb and someone does something on the player behind you then tries it on you, that could also add evidence. Link to comment Share on other sites More sharing options...
Nigthwish Posted October 7, 2019 Share Posted October 7, 2019 on this topic if i see an intruder in an area with many people i create a report in the game but then thanks to my record i create a yeb report and up to a week the offender is punished but have patience really game moderators have privacy problems they are not machines that stand 24/7 to watch reports but they are still extremely fast considering how many people are reporting Поздрави Нощно желание Link to comment Share on other sites More sharing options...
szykaro23 Posted October 11, 2019 Share Posted October 11, 2019 Thanks B3AST. Well done szykaro23 | TruckersMP How to appeal your ban | Complaining about a report | Complaining about a ban How to apply and become a Game Moderator Link to comment Share on other sites More sharing options...
Reaper9518 Posted October 16, 2019 Share Posted October 16, 2019 Thanks for this information, I am also used to using the Web Report ... I use the Game Report infrequently. Link to comment Share on other sites More sharing options...
enex SLOVENIA Posted October 18, 2019 Share Posted October 18, 2019 The sheer amount of in game reports can't be all viewed are the reason why we all should focus on website based reports. Link to comment Share on other sites More sharing options...
antoca Posted October 21, 2019 Share Posted October 21, 2019 Hundreds reports sent, and only one was reviewed (without any resolution, just "reviewed" and nothing). 1-2pm is a good time for trolls. Link to comment Share on other sites More sharing options...
General18 Posted October 21, 2019 Share Posted October 21, 2019 55 minutes ago, antoca said: Hundreds reports sent, and only one was reviewed (without any resolution, just "reviewed" and nothing). 1-2pm is a good time for trolls. Are you talking about here https://truckersmp.com/reports or in-game reports? I currently have 24 submitted, 22 Accepted so only 2 have been Declined If you provide them with great evidence (like a video/clip), and not just a picture of a player, followed by the text: This player rammed me. Then, you should see the reports being taken care of Oh and, if only 1 has been reviewed, your only able to have like 10 or 11 reports submitted for review (In the beginning, you can only have 10 reports waiting. You gain more by having reports accepted) So, I think your talking about in-game reports, not here: https://truckersmp.com/reports Best Regards General18 General18 TruckersMP My supported languages: English, Danish Support | TruckersMP Rules | Feedback | How To Downgrade Link to comment Share on other sites More sharing options...
Folatti Posted October 22, 2019 Share Posted October 22, 2019 I had several questions about the reports in the game and to clarify all of them thanks for the post Kind Regards, Folatti Languages: English | Portuguese Report System | Ban Appeal | Feedback System | Rules | Knowledge Base | Server Status Need help with something, or can't find a solution to your issue? Submit a ticket with the support team here! Link to comment Share on other sites More sharing options...
enex SLOVENIA Posted October 26, 2019 Share Posted October 26, 2019 I think big challenge of in game reports is that majority of truckers don't understand that per Game moderator he is looking at 90 reports (or is is 80) at any given time. Knowing that information as new player and as I send report in game text would come back to me like "thank you for sending game report - GMs are working hard but at times they may handle 80 reports at once so your report my not be selected". Would clarify situation a lot more and make me understand why "no action was performed" when time runs out. Link to comment Share on other sites More sharing options...
General18 Posted October 26, 2019 Share Posted October 26, 2019 2 hours ago, enex SLOVENIA said: I think big challenge of in game reports is that majority of truckers don't understand that per Game moderator he is looking at 90 reports (or is is 80) at any given time. Knowing that information as new player and as I send report in game text would come back to me like "thank you for sending game report - GMs are working hard but at times they may handle 80 reports at once so your report my not be selected". Would clarify situation a lot more and make me understand why "no action was performed" when time runs out. You kinda make it sound like, óne GM is looking at 80 or 90 reports, at once, but each GM is looking at 1 at a time. But the pile of reports, might be upwards of 50-90 reports (Maybe more or less, depending on the server, and the amount of players) I agree on a text letting the player know about that (That there might be ALOT of reports in queue) Best Regards General18 General18 TruckersMP My supported languages: English, Danish Support | TruckersMP Rules | Feedback | How To Downgrade Link to comment Share on other sites More sharing options...
enex SLOVENIA Posted October 26, 2019 Share Posted October 26, 2019 6 minutes ago, General18 said: You kinda make it sound like, óne GM is looking at 80 or 90 reports, at once, but each GM is looking at 1 at a time. But the pile of reports, might be upwards of 50-90 reports (Maybe more or less, depending on the server, and the amount of players) I agree on a text letting the player know about that (That there might be ALOT of reports in queue) Best Regards General18 That's true and in reality GM don't go over just reports, he is handling the flow of the busy roads and kicking and sending people back to service station when they are blocking traffic or standing still at the bends causing useless traffic. So its not just reports duty for in game gm. Link to comment Share on other sites More sharing options...
General18 Posted October 26, 2019 Share Posted October 26, 2019 3 hours ago, enex SLOVENIA said: That's true and in reality GM don't go over just reports, he is handling the flow of the busy roads and kicking and sending people back to service station when they are blocking traffic or standing still at the bends causing useless traffic. So its not just reports duty for in game gm. Exactly Not only reports, but as you say, also traffic/kicks etc. Best Regards General18 General18 TruckersMP My supported languages: English, Danish Support | TruckersMP Rules | Feedback | How To Downgrade Link to comment Share on other sites More sharing options...
Zinx001 Posted October 26, 2019 Share Posted October 26, 2019 Great insight, this will probably not be taken into consideration though for a lot of people, myself, an intellect already knows the reasoning, in all seriousness though this does help for a lot of people, something that will help even more would be to instead of just saying there was no action taken, say the opposite since technically there had been. Link to comment Share on other sites More sharing options...
[ATL] VLAD (UA) Posted November 9, 2019 Share Posted November 9, 2019 Hi everyone, This topic is not active then more 14 days and for organization of forum topic should be locked and moved to archive. But if you want to continue discussion in here please let’s me know. Have a nice day) //locked and moved to archive. Link to comment Share on other sites More sharing options...
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