Popular Post tfmpillow Posted September 23, 2018 Popular Post Share Posted September 23, 2018 Hi all, As of today we will be using our brand new Support System! Below are simple steps on how to use our new support system and any FAQ's that may be asked. OPENING A NEW TICKET To open a new support ticket, head to https://truckersmp.com/support or click on "Support" on the home page: Click on "Create a ticket" Next is to enter in all relevant information. Below is a brief explanation of what each category is requesting. Please ensure you insert the correct information and fill out all fields as they are required: Category: What is your issue regarding? Account issues: Any issue regarding your TruckersMP account. This could include passwords, emails, 2-factor authentication or similar issues. Technical issues: Any issues regarding your TruckersMP game. This could include TruckersMP Launcher issues, in-game issues (text/voice chat, server issues, etc.) Questions: Any questions you may have regarding TruckersMP. This could be regarding our website, launcher, in-game related questions or similar. Language: What language is the support ticket in? The language section is to allow the ticket to be responded in the language you are most comfortable speaking. If your language is not listed, select English and we will attempt to find an appropriate response to your issue. Windows: What Windows version is your PC running? Please note that we only support 64-bit systems. If you run 32-bit system, please upgrade or you will not be able to play TruckersMP. The Windows section is to let our Support team know what your PC specifications are, to perhaps narrow down what the issue could be. If you're unsure of what your Windows version is, find your Control Panel, then head to "System and Security" and then "System" where it will list your Windows Edition, as shown below. Game: What game is the issue regarding? The game section is asking if it is an issue regarding American Truck Simulator, Euro Truck Simulator, or both. If you are unsure what to select, select Euro Truck Simulator 2. Priority: How urgent is your problem? Low: I'm facing a problem/I've got a question, but it's not needed to answer my ticket in the first place. Medium: I'd like to get help soon, but everyone who needs fast help can be dealt with before me. High: I need help as soon as possible Subject: A summary of your issue. Under the subject section, you can type out a few word summary about what your issue is regarding. This could be simple as "login issue" or "game crash" Description: A detailed version of your issue. This is where you will let our Support staff know what your issue is, including any relevant information and/or screenshots that could assist with identifying and resolving the issue. It is important to be as detailed as possible to ensure a quick resolution by our staff. Once you have filled out all this relevant information, ensure you read the blue box, as this includes vital information in regards to your privacy information and compliance information with the GDPR. Once you have read the box and understand its contents, tick the box below and you are ready to submit your ticket! VIEWING/EDITING AN EXISTING TICKET To review any ticket you have made or change some information, head to https://truckersmp.com/support and click on "View your existing tickets" Here it will list any open and closed tickets your account has created. You are able to view any of these tickets at any time and reply to any support members comments for active tickets, similar to our feedback and report system. Frequently Asked Questions Below are some questions that you may be asking yourself regarding our support system: Q: How long will it take for my ticket to be claimed? A: It depends on how busy our Support team are whilst your ticket is been processed, but we attempt to deal with your ticket as fast as we can. Q: Why did you create a new Support system? What was wrong with the old one? A: We are always looking for ways to improve our service for our players, and with the new system integrated into our website, it allows for critical information readily available for our Support staff to assist with any issue you may have. Q: Why is my ticket deleted 14 days after it is completed? A: To keep everyone's information safe, all personal information is deleted from support tickets after 14 days from the date of completion. The ticket is still visible by staff, but no user information can be seen once the data is deleted. If you have any further questions regarding our support system, please feel free to contact a support member or post in our help section. Regards, TruckersMP Team 24 1 3 5 1 1 2 tfmpillow | Retired Team Member Rules | Recruitment | Support | Feedback | Meet the Team | Guides | Suggestions Link to comment Share on other sites More sharing options...
Leon Baker Posted September 23, 2018 Share Posted September 23, 2018 Great Changes 1 Link to comment Share on other sites More sharing options...
KGT l xTH3xMoDsZx l UK Posted September 23, 2018 Share Posted September 23, 2018 If it makes it more efficient for you guys, the better! In Game Administrator - 2014 - 2019 Link to comment Share on other sites More sharing options...
JxGamer Posted September 23, 2018 Share Posted September 23, 2018 Looks great. Very understandable Link to comment Share on other sites More sharing options...
Gamer_67 Posted September 23, 2018 Share Posted September 23, 2018 Looks beautiful, thanks! Link to comment Share on other sites More sharing options...
ImOllie Posted September 23, 2018 Share Posted September 23, 2018 Love the new system, thanks to JM and Shawn for Developing it! Kind Regards, Ollie Link to comment Share on other sites More sharing options...
LUIG Posted September 23, 2018 Share Posted September 23, 2018 It was very good. Link to comment Share on other sites More sharing options...
Guest Posted September 23, 2018 Share Posted September 23, 2018 Thanks. Link to comment Share on other sites More sharing options...
mexiumut Posted September 23, 2018 Share Posted September 23, 2018 There are good changes in the new support system. Thanks for the Topic Steam Profile | ETS2 and ATS Mods blog for TruckersMP Languages: Turkish and English Veteran Driver VI ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Volvo 750HP | Scania 750HP Link to comment Share on other sites More sharing options...
Soul Knight Posted September 23, 2018 Share Posted September 23, 2018 Great work, Thank you 寻求帮助 I 规则 I 中文板块 I 封禁申诉 I 反馈 I 招聘 Link to comment Share on other sites More sharing options...
DJ Jefferz Posted September 23, 2018 Share Posted September 23, 2018 TMP going all fancy with the support system! GG, Looks better than the Hesk platform || Currently: || || Former: || || || Link to comment Share on other sites More sharing options...
AloneWolf. Posted September 23, 2018 Share Posted September 23, 2018 the new support system looks good thanks Link to comment Share on other sites More sharing options...
China-leitinG Posted September 23, 2018 Share Posted September 23, 2018 The new support system looks very good. Link to comment Share on other sites More sharing options...
Grundii Posted September 23, 2018 Share Posted September 23, 2018 Great changes to the support process! Kind regards, ɢʀᴜɴᴅɪɪ Retired Manager Link to comment Share on other sites More sharing options...
IpilkAlaus Posted September 23, 2018 Share Posted September 23, 2018 Timing is everything, and in this case you have failed. GG 4 Link to comment Share on other sites More sharing options...
NeonLeon Posted September 23, 2018 Share Posted September 23, 2018 Looking forward to work with the new system! Respect to all developers who were able to create this system although they are working like maniacs on the new update 1 Link to comment Share on other sites More sharing options...
Grundii Posted September 23, 2018 Share Posted September 23, 2018 My suggestion for this: Could the new "support system" implemented in the "Feedback system" (or the other way around)? Kind regards, ɢʀᴜɴᴅɪɪ Retired Manager Link to comment Share on other sites More sharing options...
[VIVΛ HH] KЯΛVΛTIΞ Posted September 23, 2018 Share Posted September 23, 2018 why is that a thing No electrons were harmed during the creation, transmission or reading of this posting. However, many were excited and some may have enjoyed the experience Best vtc ever (the rest suck) Link to comment Share on other sites More sharing options...
Web Developer _J-M Posted September 23, 2018 Web Developer Share Posted September 23, 2018 2 minutes ago, [VIVA] Kravatie [S64] said: why is that a thing Because of this https://en.wikipedia.org/wiki/Windows_XP_Professional_x64_Edition If we don't add the choice people will be confused Link to comment Share on other sites More sharing options...
[VIVΛ HH] KЯΛVΛTIΞ Posted September 23, 2018 Share Posted September 23, 2018 ye but no one uses XP smh No electrons were harmed during the creation, transmission or reading of this posting. However, many were excited and some may have enjoyed the experience Best vtc ever (the rest suck) Link to comment Share on other sites More sharing options...
Heemse Posted September 23, 2018 Share Posted September 23, 2018 GG. Windows XP is op! 1 Link to comment Share on other sites More sharing options...
BubbleMuscles Posted September 23, 2018 Share Posted September 23, 2018 Thanks for the update Link to comment Share on other sites More sharing options...
tfmpillow Posted September 23, 2018 Author Share Posted September 23, 2018 40 minutes ago, Neighbor Jones said: Timing is everything, and in this case you have failed We look forward to your feedback at https://truckersmp.com/feedback - There you can explain what exactly you think is wrong about the system. 1 tfmpillow | Retired Team Member Rules | Recruitment | Support | Feedback | Meet the Team | Guides | Suggestions Link to comment Share on other sites More sharing options...
[MCG] Kien Giang Posted September 23, 2018 Share Posted September 23, 2018 Looks great. Thank you for the update Link to comment Share on other sites More sharing options...
MrRedFog12 Posted September 23, 2018 Share Posted September 23, 2018 Thanks for update this topic Link to comment Share on other sites More sharing options...
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