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Ali.

Senior Support Manager
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    НЕ МОГУ ЗАЙТИ В МР

    in Нерешенные вопросы

    Posted

    Привет

     

     

    Поскольку в течение 3 дней больше не было ответа, я собираюсь переместить эту тему в Неактивную.
    Если вы хотите снова открыть эту тему, сообщите нам, сторонникам, в течение недели, чтобы мы могли вернуть ее.

     

    //Тема закрыта и перенесена в Нерешенные вопросы

    Remove moderator approval requirement from Help section

    in Rejected

    Posted

    Hi,

     

    Sorry for the delay in this reply.

     

    After discussion with Support Management we feel like this will not have any benefit at all. To be fully honest, the reason that we have the moderation in place is because we would like all of our users to have quality replies. Not saying that they don't already however, if this was added then there could be duplicated answers as well which would just be repetitive. 

     

    The current system allows our team to be able to monitor what is said and I would say we do get to accepting replies to various help topics in a rather quick timeframe. However, I would like to thank you for you suggestion!

     

    For the reasons above, I will reject this suggestion.

    Behind the Scenes: Game Moderation Team in 2021

    in News Archive

    Posted

    2 hours ago, DJ Jefferz said:

    Its sad to see that TMP doesn't think making an appeal to apologise is an acceptable reason to appeal. Just being banned is not always the best way of making people learn their lesson. If I was able to apologise and show TMP I learnt my mistake on a minor incident, I would somewhat expect to have the appeal accepted.


    Then with thi

    So the problem here is if you get reported by web for a small offence and get banned your appeal will be declined if you write and apologise and recognise the mistake you made for getting banned but if you break the rules in game and apologise to the player and they decide not to report you for it, then it's fine. A little bit contridicting in my view.

    However, I do realise the GM team do put a huge amount of work into their duties, remembering my time from when I was a GM myself. It is interesting to see the figures and it gives a much clearer perspective. I wonder how accepted it would be to see the GM or even the whole teams figures every month? EG support tickets dealt with etc

     


    I don’t speak on behalf of other teams but more so the Support Team however, I don’t think sharing monthly stats for us would be beneficial. However, with that being said, if the interest was there, I wouldn’t mind doing something similar for our previous year etc; it sounds like a decent idea, I’ll see what I can figure out for the future.

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