TruckerJ Posted December 7, 2018 Share Posted December 7, 2018 Hello, I am just asking you if you can take a minute out of you day to fill out this Poll. Thanks, Josh Link to comment Share on other sites More sharing options...
Sabbi. Posted December 7, 2018 Share Posted December 7, 2018 I do not think that three days are too long, the Staffs of the tmp have a lot to do and it comes in every day few hunderd feedbacks / support requests, it may take a while to get a feedback Link to comment Share on other sites More sharing options...
TruckerJ Posted December 7, 2018 Author Share Posted December 7, 2018 1 minute ago, Sabbi [GER] said: I do not think that three days are too long, the Staffs of the tmp have a lot to do and it comes in every day few hunderd feedbacks / support requests, it may take a while to get a feedback Hmmm, I understand that there is a point to that but, I do think that they do you have enough Human resources staff. I also, think that the 1 year staff wait after a ban is too long. But, I see where that you are coming from. Link to comment Share on other sites More sharing options...
Computerpro Posted December 7, 2018 Share Posted December 7, 2018 Considering the amount of upper staff in comparison to how many feedback tickets they will receive, 3 days wait is not long at all. Gaming Community: https://plasmagc.com/ Discord: https://discordapp.com/invite/YrFBAxU Link to comment Share on other sites More sharing options...
TruckerJ Posted December 7, 2018 Author Share Posted December 7, 2018 1 minute ago, MEGA TRANS Crystal said: I don't think it's been a long time. The new reports that are going on in them are looking at them so it's an ideal time. But, the wait can long time. I had to wait from the 24th November till the 6th December. Link to comment Share on other sites More sharing options...
[ATL] VLAD (UA) Posted December 7, 2018 Share Posted December 7, 2018 Dear jsmith18762002, First of all, thank you for creating a new topic for discussion, but the discussion section of the ETS 2 game is not the right place to discuss a topic that does not belong to this game, so it would be better if your topic is in the general forum discussion section. If you have questions, I will be happy to answer, my PM is always open) Therefore, I move your topic to the general discussion section to keep the forum in order. Have a nice day //moved to General Discussion Link to comment Share on other sites More sharing options...
Amber Rose Posted December 7, 2018 Share Posted December 7, 2018 To be honest, I think the 3 day wait is very long because sometimes I want to ask another question but we have to wait 3d to make another feedback. My ideas/questions get lost in my head (lol) so it makes it hard for me to remember. Maybe 2days should do it? I understand the reason of not getting the feedback system spammed. Link to comment Share on other sites More sharing options...
Hawkmusen Posted December 7, 2018 Share Posted December 7, 2018 It takes more than 3 days but because the list is too intense, the list staff should work harder Link to comment Share on other sites More sharing options...
Reaper9518 Posted December 7, 2018 Share Posted December 7, 2018 For me 3 days is not a very long time, even more that we have a rather large Team in relation to that. This may take a while because the team also has to take care of other cases. Link to comment Share on other sites More sharing options...
CptJacker Posted December 7, 2018 Share Posted December 7, 2018 I think 3 day can be considered normal because there is a heavy load on TMP , they are dealing with so many things at the same time Link to comment Share on other sites More sharing options...
TruckerJ Posted December 7, 2018 Author Share Posted December 7, 2018 2 hours ago, Amber Rose said: To be honest, I think the 3 day wait is very long because sometimes I want to ask another question but we have to wait 3d to make another feedback. My ideas/questions get lost in my head (lol) so it makes it hard for me to remember. Maybe 2days should do it? I understand the reason of not getting the feedback system spammed. Totally agree with where that you are coming from. 1 hour ago, CptJacker said: I think 3 day can be considered normal because there is a heavy load on TMP , they are dealing with so many things at the same time But, what you you think about the amount of Human resources staff? But, I see where that you are coming from. Do you more staff should be hired in HR? 3 hours ago, [ATL] VLAD (UA) said: Dear jsmith18762002, First of all, thank you for creating a new topic for discussion, but the discussion section of the ETS 2 game is not the right place to discuss a topic that does not belong to this game, so it would be better if your topic is in the general forum discussion section. If you have questions, I will be happy to answer, my PM is always open) Therefore, I move your topic to the general discussion section to keep the forum in order. Have a nice day //moved to General Discussion Sorry about that, mate. Link to comment Share on other sites More sharing options...
Interstate Nomad Posted December 7, 2018 Share Posted December 7, 2018 Let us not forget the fact that the TruckersMP team are people that voluntary provide this service for us. That is why I think that three days waiting time is not too long. Link to comment Share on other sites More sharing options...
Janisane Posted December 7, 2018 Share Posted December 7, 2018 In my opinion, this event is unclear due to time and intensity. But 3 days may be good. Link to comment Share on other sites More sharing options...
SkortiL [TR] Posted December 7, 2018 Share Posted December 7, 2018 The answering time period isn't long. They are humans, they have a real life outside of this game. 3 day is nice for replying. Sincerely, SkortiL [TR] Create a Support Ticket / TruckersMP Rules / Feedback / Guides / Meet the Team Link to comment Share on other sites More sharing options...
Guest Posted December 7, 2018 Share Posted December 7, 2018 3 days is pretty good considering the amount of feedback and stuff the staff have to do. Anything more than 15 days would be bad, though. Link to comment Share on other sites More sharing options...
MadSmea Posted December 7, 2018 Share Posted December 7, 2018 3 days is not that long in the grand scale of things, I wouldn't want them to rush if they rush mistakes would be made. Patience is a virtue. Madsmea UTL C.E.O Link to comment Share on other sites More sharing options...
Guest Posted December 7, 2018 Share Posted December 7, 2018 Hey, They also have a personal life and it's not just you who makes feedback, there are plenty of people. Just be patient . Link to comment Share on other sites More sharing options...
Mirrland Posted December 7, 2018 Share Posted December 7, 2018 Three days is pretty good, honestly. Back in the old days with the email, it could easily take over a month. Credit where it’s due - Higher management are handling tickets excellently at the moment. TruckersMP - Staff Team Member - Twitter | Steam | Facebook | YouTube | Discord - Link to comment Share on other sites More sharing options...
TruckerJ Posted December 7, 2018 Author Share Posted December 7, 2018 2 minutes ago, Mirrland said: Three days is pretty good, honestly. Back in the old days with the email, it could easily take over a month. Credit where it’s due - Higher management are handling tickets excellently at the moment. Good point made there, mate! Have a nice day! 40 minutes ago, LE GAMER 64 said: Hey, They also have a personal life and it's not just you who makes feedback, there are plenty of people. Just be patient . I 100% agree with that! Have a nice day! 2 hours ago, Madsmea said: 3 days is not that long in the grand scale of things, I wouldn't want them to rush if they rush mistakes would be made. Patience is a virtue. True point. 2 hours ago, S p a r k i e said: 3 days is pretty good considering the amount of feedback and stuff the staff have to do. Anything more than 15 days would be bad, though. I agree! 3 hours ago, SkortiL [TR] said: The answering time period isn't long. They are humans, they have a real life outside of this game. 3 day is nice for replying. I am not on about the wait of reply, I am on about the wait to create a new feedback form. Link to comment Share on other sites More sharing options...
TruckerJ Posted December 7, 2018 Author Share Posted December 7, 2018 4 hours ago, Joao Rodrigues said: Let us not forget the fact that the TruckersMP team are people that voluntary provide this service for us. That is why I think that three days waiting time is not too long. True point, I like the way that you have used Voluntary. I agree to your statement to a certain view. Link to comment Share on other sites More sharing options...
Spig_Xiao Zhu Posted December 8, 2018 Share Posted December 8, 2018 It's neither fast nor slow for three days.Of course, can also understand the pressure of TMP team, they have a lot of reports and things to deal with! Link to comment Share on other sites More sharing options...
Silent Death_53 Posted December 8, 2018 Share Posted December 8, 2018 3 days is not a long time. TMP staff do their jobs. Every day several people throw "Feedback". You must be patient. Have a nice day! Don't try to be different. just be good. To be good is different enough. Saygılarımla - Best regards -Silent Death_53 - Silent Death_53 TruckersMP Link to comment Share on other sites More sharing options...
-Tomukas- Posted December 8, 2018 Share Posted December 8, 2018 Hello There :=) 3 days I think it's fine because now the TruckersMP family has over 2.5 million players and thousands of reports come to our side every day. Link to comment Share on other sites More sharing options...
[MCG] Kien Giang Posted December 13, 2018 Share Posted December 13, 2018 I don't think that three days are too long, the Upper Staffs of TruckerMP have a lot of works to do everyday including their work and life. And as you know, there's a lot of feedback being made every day. So you need to be patient Link to comment Share on other sites More sharing options...
-Tomukas- Posted December 26, 2018 Share Posted December 26, 2018 Dear jsmith18762002, I'm moving your topic to the Archive section because your topic inactive for 2 weeks(14 days). Because every day a lot of new topics are opening up and now the community wants to discuss a new discussion, so we archive the topic that are inactive for 2 weeks(14 days). We apply these procedures to keep the forum meticulously and actively in this way. If you have any question, don't be afraid to PM me :=) // Locked and moved to Archive. Link to comment Share on other sites More sharing options...
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