Feedback Changes: Game Moderation Management

[Aestrial]

 

Dear players,

 

After an internal review of our Game Management operations, we have decided to make a few changes to the way Game Moderation feedback is being dealt with. Henceforth, our Game Moderator Leaders and Trainers will assist us with the dealing of certain feedback within the Game Moderation category. 

We have decided to make this change due for a few reasons. We believe that our Leaders and Trainers are more than capable of providing accurate, professional and binding judgments on questions and inquires submitted to us via feedback. By allowing these groups to assist us in the dealing of tickets, we aim to have a much quicker response time to your tickets. In addition, the Game Management can spend additional time working on improving the service our team provides, both in-game and on the website, though player suggestions and internal work. Rest assured, the Game Management will still take a leading role in dealing with the majority of feedback tickets in which complaints, suggestions and serious inquiries are made. Though, with this change, we aim to be able to pick these tickets up much quicker with the help of our Leaders and Trainers. Please note, the decisional power of our Game Moderator Leaders and Trainers is the same as us as Game Managers, and their decision in feedback tickets will be final.

 

Should you have any questions regarding this change, please feel free to let us know below.

 

Happy trucking.

TruckersMP Game Management Team

[Leon Baker]

That's a definitely great change! Hope feedback tickets will be reviewed faster now ^-^

[[KızılTürk] YunusD]

Thanks for Thinking About Us

[Kehox]

slowly but surely, these minor change can have good effect and helpout to get better result is alway the best.. 

[ZombieZz]

Thank you! These should realistically decrease the average response time to tickets. 

[[Интегра] ResTed]

Remember that this change will not create an immediate effect, since it does take time to deal with already existing appeals, but this will certainly be noticeable in the future.

We will try it  Thanks for your interest

[[MCG] Kien Giang]

Thank you for this change This is a good change. I hope the feedback tickets that players make will be received sooner 

[Guest]

thank you for this change <3 this a good change

[Arradin]

I dont see anything but good coming from this  good job

[~Ciprian-Ionut~]

It's a very good idea. Congratulations on the development. 

[Azusakawa*]

Thanks you for this change,is good news

[Hawkmusen]

Good job, I hope fast feedback be. 

[FL总部指挥中心]

This is definitely a big change! Hope the feedback tickets will be checked more quickly now^-^

[[KızılTürk] C.Yüksel]

It's a very good idea.

[legobrammetje]

Nice, but i have a problem, i filled in a feedback ticket for the ame Moderation Management at february the 27end and now after 2 weeks i haven't got a responce yet. Did you guys miss mine or was it that busy?

 

[Aestrial]

15 minutes ago, legobrammetje said:

Nice, but i have a problem, i filled in a feedback ticket for the ame Moderation Management at february the 27end and now after 2 weeks i haven't got a responce yet. Did you guys miss mine or was it that busy?

 

 

Sorry about the delay. It's been a busy month for us so far in regards to volume of feedback tickets. We're working through them and reducing the queue slowly; it shouldn't be too much longer until you receive a response on yours.

[Guest]

Very great idea

[legobrammetje]

2 hours ago, Aestrial said:

 

Sorry about the delay. It's been a busy month for us so far in regards to volume of feedback tickets. We're working through them and reducing the queue slowly; it shouldn't be too much longer until you receive a response on yours.

Thanks, now i know why it took so long

[Prime]

Archived.