Aestrial 5702 Posted February 24 Dear players, After an internal review of our Game Management operations, we have decided to make a few changes to the way Game Moderation feedback is being dealt with. Henceforth, our Game Moderator Leaders and Trainers will assist us with the dealing of certain feedback within the Game Moderation category. We have decided to make this change due for a few reasons. We believe that our Leaders and Trainers are more than capable of providing accurate, professional and binding judgments on questions and inquires submitted to us via feedback. By allowing these groups to assist us in the dealing of tickets, we aim to have a much quicker response time to your tickets. In addition, the Game Management can spend additional time working on improving the service our team provides, both in-game and on the website, though player suggestions and internal work. Rest assured, the Game Management will still take a leading role in dealing with the majority of feedback tickets in which complaints, suggestions and serious inquiries are made. Though, with this change, we aim to be able to pick these tickets up much quicker with the help of our Leaders and Trainers. Please note, the decisional power of our Game Moderator Leaders and Trainers is the same as us as Game Managers, and their decision in feedback tickets will be final. Should you have any questions regarding this change, please feel free to let us know below. Happy trucking. TruckersMP Game Management Team 32 4 2 2 1 Share this post Link to post Share on other sites
BL4CK$K1LL 8727 Posted February 24 That's a definitely great change! Hope feedback tickets will be reviewed faster now ^-^ 1 Share this post Link to post Share on other sites
[KızılTürk] ~ YunusD ~ 4726 Posted February 24 Thanks for Thinking About Us 1 Share this post Link to post Share on other sites
Kehox 271 Posted February 24 slowly but surely, these minor change can have good effect and helpout to get better result is alway the best.. Share this post Link to post Share on other sites
ZombieZz 152 Posted February 24 Thank you! These should realistically decrease the average response time to tickets. Share this post Link to post Share on other sites
[Интегра] ResTed 3044 Posted February 24 Remember that this change will not create an immediate effect, since it does take time to deal with already existing appeals, but this will certainly be noticeable in the future. We will try it Thanks for your interest 2 1 Share this post Link to post Share on other sites
[ETS2MCG] Kien Giang 6548 Posted February 25 Thank you for this change This is a good change. I hope the feedback tickets that players make will be received sooner Share this post Link to post Share on other sites
Adelina 271 Posted February 25 thank you for this change <3 this a good change Share this post Link to post Share on other sites
Arradin 64 Posted February 26 I dont see anything but good coming from this good job Share this post Link to post Share on other sites
~Ciprian-Ionut~ 254 Posted February 26 It's a very good idea. Congratulations on the development. Share this post Link to post Share on other sites
Azusakawa* 233 Posted February 26 Thanks you for this change,is good news Share this post Link to post Share on other sites
KaizeNG 144 Posted February 26 Good job, I hope fast feedback be. Share this post Link to post Share on other sites
[TRV] - TeR*HuoShen 1 Posted March 9 This is definitely a big change! Hope the feedback tickets will be checked more quickly now^-^ Share this post Link to post Share on other sites
[KızılTürk] " Cengizhan " 818 Posted March 9 It's a very good idea. 1 Share this post Link to post Share on other sites
legobrammetje 13 Posted March 14 Nice, but i have a problem, i filled in a feedback ticket for the ame Moderation Management at february the 27end and now after 2 weeks i haven't got a responce yet. Did you guys miss mine or was it that busy? Share this post Link to post Share on other sites
Aestrial 5702 Posted March 14 15 minutes ago, legobrammetje said: Nice, but i have a problem, i filled in a feedback ticket for the ame Moderation Management at february the 27end and now after 2 weeks i haven't got a responce yet. Did you guys miss mine or was it that busy? Sorry about the delay. It's been a busy month for us so far in regards to volume of feedback tickets. We're working through them and reducing the queue slowly; it shouldn't be too much longer until you receive a response on yours. 2 Share this post Link to post Share on other sites
legobrammetje 13 Posted March 14 2 hours ago, Aestrial said: Sorry about the delay. It's been a busy month for us so far in regards to volume of feedback tickets. We're working through them and reducing the queue slowly; it shouldn't be too much longer until you receive a response on yours. Thanks, now i know why it took so long Share this post Link to post Share on other sites
