slowlori Posted September 13, 2017 Report Posted September 13, 2017 Description: Simply add an FAQ button to the help section on a prominent position right next to the "Ask a question" button. Optional: Overhhaul the FAQ section by adding or linking some guides. E. g. use search function & read the FAQ before posting. Answers will be closed after a certain period of inactivity by the OP author. Common solutions to common problems. Reason: Short version: It would take off some load from the moderation team and provide quicker answers to some of the questions. Long version: I am still new and exploring the different areas of the forums. What I noticed is, that if you enter the help section you have the possibility to directly ask a question without seeing the solutions. I also skimmed through the open questions and through the solutions section and noticed, that some of the open questions are already answered by some of the solution posts or on other posts in the forums. Example/Screenshot: A great starting thread for the FAQ would be this one: 3
KhaosHammer Posted September 13, 2017 Report Posted September 13, 2017 /Moved to Open for discussion > TruckersMP Services I support that idea. This could help avoid many topics to being created if users see a similar FAQ red button next to the "Ask a question" one. Languages spoken : & ✉How to report ✘Appeal your ban ✔TMP Rules @Twitter
sko0923 Posted September 13, 2017 Report Posted September 13, 2017 +1 I find a lot of people ask the same questions on the forums, and the search function can be a bit tricky to use.
ItzNari Posted September 13, 2017 Report Posted September 13, 2017 +1 It'll make it easier for new users to know what questions to ask on the forum, it can be pretty advancing for the search feature.
Leon Baker Posted October 10, 2017 Report Posted October 10, 2017 +1 because there're lots of people who need help but they dont know how to properly search and etc.
FirestarteR93 Posted October 14, 2017 Report Posted October 14, 2017 I am not sure if it can be added as such button ( I doubt if IPB has ability to add custom buttons). I can add redirection link to Guides/FAQ as subforum, however I'll need @LIGHTOFGOD to approve this, because this is related to the Help section and he has the final word for it 1 1
TrademarkGamer Posted October 14, 2017 Report Posted October 14, 2017 This would be amazing, however, if people actually use it is a different story
TruckersNEW-Hao Nan Posted January 7, 2018 Report Posted January 7, 2018 Amazing things. To do a sacred thing, one must work hard, and I know some rules.
David E. Posted January 18, 2018 Report Posted January 18, 2018 I support the idea, which can also be done in others languages.
RequieB Posted March 18, 2018 Report Posted March 18, 2018 +1 the members who need help should always be able to get answers faster. RequieB Game Moderator of the Year 2018
Guest Posted March 18, 2018 Report Posted March 18, 2018 +1 I like the idea, it needs to be added for members who want to get a quick answer.
Rootyyy Posted March 18, 2018 Report Posted March 18, 2018 This would keep down forum / support work, +1
Project Manager Aek177 Posted March 18, 2018 Project Manager Report Posted March 18, 2018 This will really help new users if they can see a section with the most frequently asked questions rather than people always asking the same question. +1 Aek177 | Report a user | Feedback about staff | Staff Recruitment | Rules | Staff List
Nataliia Posted January 23, 2021 Report Posted January 23, 2021 Hello, Thank you for your suggestion! We will not bring forward this idea. Reasons for it are that on Support there is already an announcement fixed that sends you to a quick remember for Tickets. The texts can be edited to bring people to more frequently asked questions before anything. The button can be enabled on our Forum, but since we already work with different tools, we will stick to it since it's more profitable.
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