slowlori Posted September 13, 2017 Share Posted September 13, 2017 Description: Simply add an FAQ button to the help section on a prominent position right next to the "Ask a question" button. Optional: Overhhaul the FAQ section by adding or linking some guides. E. g. use search function & read the FAQ before posting. Answers will be closed after a certain period of inactivity by the OP author. Common solutions to common problems. Reason: Short version: It would take off some load from the moderation team and provide quicker answers to some of the questions. Long version: I am still new and exploring the different areas of the forums. What I noticed is, that if you enter the help section you have the possibility to directly ask a question without seeing the solutions. I also skimmed through the open questions and through the solutions section and noticed, that some of the open questions are already answered by some of the solution posts or on other posts in the forums. Example/Screenshot: A great starting thread for the FAQ would be this one: 3 Link to comment Share on other sites More sharing options...
KhaosHammer Posted September 13, 2017 Share Posted September 13, 2017 /Moved to Open for discussion > TruckersMP Services I support that idea. This could help avoid many topics to being created if users see a similar FAQ red button next to the "Ask a question" one. Languages spoken : & ✉How to report ✘Appeal your ban ✔TMP Rules @Twitter Link to comment Share on other sites More sharing options...
sko0923 Posted September 13, 2017 Share Posted September 13, 2017 +1 I find a lot of people ask the same questions on the forums, and the search function can be a bit tricky to use. Link to comment Share on other sites More sharing options...
NariNW Posted September 13, 2017 Share Posted September 13, 2017 +1 It'll make it easier for new users to know what questions to ask on the forum, it can be pretty advancing for the search feature. Link to comment Share on other sites More sharing options...
Leon Baker Posted October 10, 2017 Share Posted October 10, 2017 +1 because there're lots of people who need help but they dont know how to properly search and etc. Link to comment Share on other sites More sharing options...
FirestarteR93 Posted October 14, 2017 Share Posted October 14, 2017 I am not sure if it can be added as such button ( I doubt if IPB has ability to add custom buttons). I can add redirection link to Guides/FAQ as subforum, however I'll need @LIGHTOFGOD to approve this, because this is related to the Help section and he has the final word for it 1 1 Link to comment Share on other sites More sharing options...
TrademarkGamer Posted October 14, 2017 Share Posted October 14, 2017 This would be amazing, however, if people actually use it is a different story Link to comment Share on other sites More sharing options...
TruckersNEW-Hao Nan Posted January 7, 2018 Share Posted January 7, 2018 Amazing things. To do a sacred thing, one must work hard, and I know some rules. Link to comment Share on other sites More sharing options...
David E. Posted January 18, 2018 Share Posted January 18, 2018 I support the idea, which can also be done in others languages. Link to comment Share on other sites More sharing options...
RequieB Posted March 18, 2018 Share Posted March 18, 2018 +1 the members who need help should always be able to get answers faster. RequieB Game Moderator of the Year 2018 Link to comment Share on other sites More sharing options...
BubbleMuscles Posted March 18, 2018 Share Posted March 18, 2018 +1 Good Idea Link to comment Share on other sites More sharing options...
Guest Posted March 18, 2018 Share Posted March 18, 2018 +1 I like the idea, it needs to be added for members who want to get a quick answer. Link to comment Share on other sites More sharing options...
Rootyyy Posted March 18, 2018 Share Posted March 18, 2018 This would keep down forum / support work, +1 Link to comment Share on other sites More sharing options...
Aek177 Posted March 18, 2018 Share Posted March 18, 2018 This will really help new users if they can see a section with the most frequently asked questions rather than people always asking the same question. +1 Aek177 | Report a user | Feedback about staff | Staff Recruitment | Rules | Staff List Link to comment Share on other sites More sharing options...
Mr. Calvin Posted August 7, 2020 Share Posted August 7, 2020 /Moved to Forum Suggestions Link to comment Share on other sites More sharing options...
Nataliia Posted January 23, 2021 Share Posted January 23, 2021 Hello, Thank you for your suggestion! We will not bring forward this idea. Reasons for it are that on Support there is already an announcement fixed that sends you to a quick remember for Tickets. The texts can be edited to bring people to more frequently asked questions before anything. The button can be enabled on our Forum, but since we already work with different tools, we will stick to it since it's more profitable. Link to comment Share on other sites More sharing options...
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