sozixl Posted February 9, 2020 Share Posted February 9, 2020 I just wanted to ask real quick, how long does it take to get a report claimed by somebody? Link to comment Share on other sites More sharing options...
FernandoCR [ESP] Posted February 9, 2020 Share Posted February 9, 2020 My latest ones have been dealt with in 2-3 days, but this should get shorter, I guess, when the Christmas' accumulated backlog is fully cleaned up. Link to comment Share on other sites More sharing options...
James Posted February 9, 2020 Share Posted February 9, 2020 2-3days, but can be up to over 1 week. Quickest mine was claimed was 20 seconds. Link to comment Share on other sites More sharing options...
sozixl Posted February 9, 2020 Author Share Posted February 9, 2020 ok because i got so many reports to put online and i really want those players to get their punishment Link to comment Share on other sites More sharing options...
MarkON Posted February 9, 2020 Share Posted February 9, 2020 Hello @loouwww 1 hour ago, loouwww said: I just wanted to ask real quick, how long does it take to get a report claimed by somebody? Unfortunately, TruckersMP does not publish statistics: how many reports are in the queue and what is the average waiting time. However, I agree with the above answers other players. Recently, I haven't waited more than a few days. 44 minutes ago, loouwww said: ok because i got so many reports to put online and i really want those players to get their punishment If you submitted a report on the website - it will definitely be checked. Read this article from TruckersMP Knowledge Base: Report System FAQ https://truckersmp.com/knowledge-base/article/9 "Q: I made a report, why hasn't it been dealt with yet? A: At times, our queue can get pretty big which will delay response time. But do not worry because every report will get dealt with eventually, no report goes unchecked." ... Have a nice day & Happy Trucking MarkON (player-Veteran Driver) Link to comment Share on other sites More sharing options...
Interstate Nomad Posted February 9, 2020 Share Posted February 9, 2020 1 hour ago, loouwww said: ok because i got so many reports to put online and i really want those players to get their punishment Be assured that the perpetrators will be punished eventually, given that you have provided legal evidence. Regarding the response time of reports, I second what others already said: 2-3 days, sometimes a week. Link to comment Share on other sites More sharing options...
Lukassrs Posted February 9, 2020 Share Posted February 9, 2020 1 hour ago, loouwww said: ok because i got so many reports to put online and i really want those players to get their punishment This is not a problem, you have one month time until the evidence loses its validation. Quote The evidence you provide cannot be older than 1 month. Source: https://truckersmp.com/rules#1-service-wide-rules (§1.4 - Reporting users) Link to comment Share on other sites More sharing options...
Cyberskilzz Posted February 9, 2020 Share Posted February 9, 2020 it usually takes 2-3 days, however this can be longer or it can be shorter, but dont worry they will get dealt with. Link to comment Share on other sites More sharing options...
[MCG] Kien Giang Posted February 9, 2020 Share Posted February 9, 2020 GMs will usually claim the report from 2-3 days, and there are reports just a few seconds later GMs has processed them, but sometimes will take about 1 week or more. The reason is that the number of reports is so many and they have to claim them one by one and the Staff also have their lives. But you don't need to worry because all the reports will be processed Link to comment Share on other sites More sharing options...
Reaper9518 Posted February 9, 2020 Share Posted February 9, 2020 Reports can take a long time to be claimed, so please be patient. Currently mine is taking between 2 and 5 days. Link to comment Share on other sites More sharing options...
Bastet. Posted February 10, 2020 Share Posted February 10, 2020 Hey there Reports can take upto even a week. It really comes down to how many Game Moderators are available, how many reports are already pending and what type of the report that is. Some reports can take a few minutes to deal with, but some can take days after being claimed. However, after you send a report, nothing bad will happen to you (as long as you respect our report rules [1.4]). Report will be reviewed and dealt with. I hope this explains everything Link to comment Share on other sites More sharing options...
Xiolin Posted February 10, 2020 Share Posted February 10, 2020 As said above, it depends on GM availability mainly. We are, after all volunteers. Additionally, it depends on the time of year. Holidays and seasonal breaks are going to be busy on the servers, and will increase the number of reports we receive and ultimately handle. Mainly, winter/christmas break can be a real killer on us. Prior to winter break, we were able to respond to reports within the same day (less then 24 hours after the report was sent). Christmas hit, and due to the number of reports received, and GM availability (as we like to take vacations/holidays as well), this got us pushed into having reports answers 4-5 days after they were sent. Over time, this has been gradually decreasing as we work to clear the back log and get ourselves back into more reasonable numbers. We are back down to within 48 hours, and working hard to get back down within 24 hours. Also note, report types and languages can also affect how long a report can take. Depending on the investigation/translation needed, this can also increase the response times a bit to ensure that everything is checked, understood, and we are ensuring that we take correct and effective action for the issue at hand. We've been there in the past, having reports submitted and wondering how long it will take before it gets reviewed. It's not great to have to wait, and we understand that. While it may seem to sit there for a while at times, please be assured we are doing everything we can to get it done as quickly as possible, as correctly as possible, and as effectively as possible. TruckersMP Retired Game Moderator Link to comment Share on other sites More sharing options...
Caramba2412 Posted February 10, 2020 Share Posted February 10, 2020 Hello. It should take 2-3 days or faster, but it can also take up to a week. Regards Greetings, Caramba2412 TruckersMP Support Team Leader Link to comment Share on other sites More sharing options...
Janisane Posted February 11, 2020 Share Posted February 11, 2020 It depends on the density, if it is dense, it can take 4-5 days. But generally it is looked at between 2 or 3 days. Link to comment Share on other sites More sharing options...
[MCG] K Posted February 15, 2020 Share Posted February 15, 2020 Two days ago, My two report had been accepted after 7 hours, so fast! Link to comment Share on other sites More sharing options...
Gutzy Posted February 20, 2020 Share Posted February 20, 2020 Sometimes within 24 hours, most of the time 2-3 days, rarely a week or longer. “???????? ??? ??? ???? ?????, ???? ??? ??????????” || TruckersMP || Steam || Twitch || YouTube || Link to comment Share on other sites More sharing options...
Chinese good drivers Posted February 22, 2020 Share Posted February 22, 2020 Sometimes they deal with a lot of reports, so you need to wait a little longer Link to comment Share on other sites More sharing options...
Chev Posted February 22, 2020 Share Posted February 22, 2020 Hello, Firstly, thank you for creating a thread on our forum. Sadly, there is nothing more to discuss as your question has been answered numerous times. For the reason stated above and to prevent post farming, I must lock and archive this thread to keep our forums organized. Kind Regards, Chev Community Moderator //Locked and Archived. Have a question? Feel free to message me. Feedback | Rules | Support | News | Meet the Team Link to comment Share on other sites More sharing options...
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