Aestrial

[TRIAL GAME MODERATOR] @XioPlay promoted to the role of Game Moderator.

Hi there, Firstly, thanks for your patient so far. I can tell you that we have received your application, but we're still processing it and looking into it further; as soon as we have done that, we'll let you know via your application and take it from there. We do receive a lot of applications and it takes time, of course, to review and respond to each one. I can assure you that we haven't forgotten, and we'll deal with your application very soon. Thank you for your understanding, Aestrial

[TRIAL GAME MODERATOR] @Babou71 returns to the rank of Game Moderator.

[PLAYER] @[LKW Tr.] bobi124 returns to the team as a Game Moderator. [TRIAL GAME MODERATOR OBSERVER] @Haulvoc promoted to Trial Game Moderator.

[GAME MODERATOR] @GoknOz has left the team due to lack of time. [COMMUNITY MODERATOR] @Positivetrucking168 transfers to Trial Game Moderator Observer.

[TRIAL GAME MODERATOR OBSERVER] @NeonLeon promoted to Trial Game Moderator.

[PLAYER] @Smalley returns to the team as Trial Game Moderator. [COMMUNITY MODERATOR/EVENT TEAM] @iHobbit transfers to Trial Game Moderator Observer, whilst remaining in the Event team. [COMMUNITY MODERATOR/EVENT TEAM] @Matt #CarLadMatt transfers to Trial Game Moderator Observer, whilst remaining in the Event team. [GAME MODERATOR] @Krewlex promoted to Game Moderator Team Leader. [GAME MODERATOR] @[WTLVTC-Manager] Pragaras leaves the team due to personal reasons.

[TRIAL GAME MODERATOR OBSERVER] @Virus59X promoted to Trial Game Moderator.

[TGM OBSERVER] @StickyEagle promoted to Trial Game Moderator. [PLAYER] @CreatorInDeep returns to the team as a Game Moderator.

Hi there, Please trying running as administrator (right click, run as administrator). I personally experience this issue often, and doing the following works just fine for a fix. Let us know how you get on.

Hi there, I'm really sorry that you had this experience while playing online. It's not nice when someone uses such language towards you, and I can assure you that we don't tolerate it in any way. I would appreciate it if you could make a website report about this, and one of the Game Moderation team will look into it as soon as possible. If you could include the photo evidence in the report as well, that'd be great. Make a report here. If you need any help with it, feel free to send me a message via the forums.

Hi there Robbe, Should you want to inquire about a server for your event, please get in contact with feedback and one of the Game Managers will be able to assist you: http://truckersmp.com/feedback I'd also recommend you take a read of the following topic for more information: https://forum.truckersmp.com/index.php?/topic/62672-community-events-info/ Good luck.

@LE GAMER 64, That's understandable, don't worry. If you want to send me a PM I can talk to you about some free editing software's that may work for you. Back to your question however: from your description, you won't get banned from this as it's a situation that you couldn't avoid. Don't worry about it now, just play on as normal and enjoy your game. Have a great day, Aestrial

Hi there, Please remember that only select mods work within multiplayer; the vast majority of mods do not work in multiplayer, which is most likely why your 'steam workshop mods' aren't working. Feel free to take a look at the allowed mods here: https://forum.truckersmp.com/index.php?/topic/58155-truckersmp-rules-en-29-06-18/#Editing Perhaps if you can list the mods you're attempting to use, we can tell you whether they're compatible with multiplayer or not. Hope this helped.

Hi there, It sounds like a situation that you could not avoid, and as such issuing a ban to you wouldn't be right. Despite what people think, we don't rush to the banhammer as soon as contact with another player is made; we look at the specific circumstances and make a fair and proper judgement based upon that, just like this one here. In this situation, it sounds as if you couldn't avoid it, and had no choice but to slam on your brakes as a result of the player not giving way; this is not your fault. It's unfortunate that the player from behind hit you, but it wasn't your fault that this happened. However, we always recommend that you record your game-play for these exact situations, so should you receive a ban, you can provide valid counter-evidence to show your point-of-view.

Hi there, Did you tick this box when you signed in last? http://prntscr.com/kp8cwv If so, this is why. Logout, untick this box and log back in, and it will display the real date/time. Hope this helped.

Hi there, That guide video is still quite useful as far as the installation process goes, and it's pretty much the same now as it was then. However, the website has obviously changed and updated since then as well as the actual mod itself (with the addition of the launcher and new loading/login screen), so some things won't be the same as in that video. If you wish to find some more up-to-date guides for starting out, then feel free to take a look here: https://forum.truckersmp.com/index.php?/forum/413-beginners/ Hope this helped.

Hi there, Unfortunately, no, you cannot remove reports. However, if you write a comment on your outstanding reports to let the Game Moderators know of your mistake, that would be great. If you wish, you can attach the correct video and ID to the outstanding reports as well, and we'll see what we can do as soon as they come to be reviewed. Thank you for your understanding, Aestrial

Hi there, You're not the only one that raises such questions, so I'll try and answer in as much detail as possible. We have an in-game report system, that is properly functioning and working fine. However, due to the volume of reports we receive through the system each day (thousands each day), we're simply unable to deal with a large majority of them. It's not working 100% effectively, and this is known. Most of them end up timing out as they cannot be dealt with in time. Game Moderators do work very hard to deal with in-game reports, but the volume is just too high at the moment and it's simply impossible to deal with them all. As such, we always recommend that users record their gameplay and report via the website reporting system, which guarantees your report being dealt with, regardless of how long it takes. We will hopefully see some improvements to the in-game system in the future which will enable it to work much more effectively, but we'll have to wait and see. Once again, the in-game report system works fine, it's just down to the volume of reports the system receives that is causing a lot to go undealt with. The issues with it's effectiveness are fully realized, and hopefully some improvements will be made in the near future. Thank you for your understanding, Aestrial

Hey there, Feedback can get quite busy at times, and a wait is to be expected and is totally normal. However, your ticket will get dealt with regardless of how long it takes, I can assure you of that. A little bit of patient is needed though. The upper staff team will deal with your ticket as soon as possible, don't worry about that. In the meantime, please check that you've included all the relevant information to speed up the process once a upper staff member receives your ticket. Thank you for your understanding, Aestrial

Hi there, Unfortunately not. If you're kicked from the server for being AFK, you will have to restart to connect back to the server.

Hi there, If you delete your account, and then make a new one, your punishment history will remain, yes. As stated in the following: your bans are linked to your Steam ID which is public information displayed on Steam. If you sign up again, your bans will be reactivated. More information here: https://forum.truckersmp.com/index.php?/topic/66548-truckersmp-gdpr-general-data-protection-regulation/ Hope this helped.

@okeycool, It's a common issue, so don't worry. Please take a read of the following topic, it should help you out: https://forum.truckersmp.com/index.php?/topic/41492-launcher-errors-knowledgebase/ Refer to the bottom spoiler for System.UnauthorizedAccessException errors, the solution is there. Hope you get your issue sorted.

Hi there, I can't say a specific time as to how long it'll take for your reports to be reviewed, but what I can say confidently is that however long it takes, your reports will be reviewed and dealt with accordingly. There is a small backlog at the moment, so it may take a few days, but we''ll deal with it as soon as possible. Bare in mind that all the Game Moderators are volunteers and deal with reports in their free time. Just be patient for now. Thanks for your understanding, Aestrial