NeonLeon Posted July 21, 2018 Report Posted July 21, 2018 This guide might be OUTDATED Please refer to this Knowledge Base article instead: https://truckersmp.com/kb/16 Dear players Privacy and safety of our team's and players accounts and information within all of TruckersMP is a very important thing to us. We want to make things as safe as possible. That's why we decided to implement a Two Factor Authentication a few weeks ago. How to enable 2fa at truckersmp.com Firstly, you need to open truckersmp.com and log in with your truckersmp account. Hover with your cursor over „Account“ at the top right corner and click on „Settings“. After that, click on „Account Settings“ at the right side of the window. Thirdly, you will be redirected to the account settings where you can edit your account, delete it or enable/ manage the Two Factor Authentication In the Two Factor Authentication menu, you will be able to see the button „Enable Two Factor Authentication“ as you can see in the following picture: Click on it. You now have to open an authentication app, such as Authy or Google Authenticator to get started. You can then scan the QR code to add TruckersMP to your app. Once you've done that, some backup codes will appear. Copyy or screenshot them! This is a very important step for future reference (in case you switch the phone, are not able to login, etc.). Now you will see your code in the authentication app. Every time you want to log in on truckersmp.com, you just have to enter it there. How to enable 2fa on the forum Go to settings, account security Click "Enable" in the Google Authenticator section Open any 2fa app (Authy, Google Authenticator,...) and scan the QR Code Enter the scanned verification code from your app in the provided field Once you've entered the correct authorisation code your 2fa is set up and your security settings will look like this: Once you have applied the settings as shown above, the authentication should work without any issue. Please always remember your backup codes! You've lost your codes and now don't have access anymore? As already explained above, it's very important to remember the backup codes in case you don't have access to your phone, for example. We get many support tickets because of the same problem - users lost their backup codes and can't sign in anymore. Nevertheless, you will be able to login to your account again by creating a support ticket at truckersmp.com/support. Describe your problem and once a manager's there, your 2fa will get deactivated and you can set it up again. After you've done this step, you should definitely save the codes! Now you should be able to login as usual again. If you have any further questions, feel free to ask Best regards, NeonLeon TruckersMP Team 3 4 4
AloneWolf. Posted July 31, 2018 Report Posted July 31, 2018 Thanks for the information really this will come in handy
AshlynsGaming Posted July 31, 2018 Report Posted July 31, 2018 What does this actually do? Im very confused. Stay happy and safe
Computerpro Posted August 2, 2018 Report Posted August 2, 2018 On 8/1/2018 at 12:32 AM, [VIVA] Arctic Wolf said: What does this actually do? Im very confused. Makes your account more secure, so instead of just entering a password, you've got to enter a code as well, which means in the rare occasion someone has gained access to your password, they won't actually be able to get on your account because they'd also need the code. 1 1 Gaming Community: https://plasmagc.com/ Discord: https://discordapp.com/invite/YrFBAxU
[NL] CooleChriz Posted August 14, 2018 Report Posted August 14, 2018 A nice Feature, Only sad that it don't work on the TMP client itself. Because if your password will leaked for some reason they can abuse your account on the client with all the consequences for me as account owner.
mortezahashemi800 Posted August 14, 2018 Report Posted August 14, 2018 On 8/1/2018 at 04:02, [VIVA] Arctic Wolf said: این واقعا چه کار می کند؟ خیلی گیج شدم. For your account security
Topouzakis Posted August 25, 2018 Report Posted August 25, 2018 Hello guys! What can I do if I lose my backup code and can't get back in my account to turn 2FA off? I contacted TruckersMP support and I wait for response! Is there anything else I can do in order to unblock it except waiting for a reply? Thanks anyway!
TheTrooperIM Posted August 25, 2018 Report Posted August 25, 2018 I also have the same problem and i cant log in and download the truckersmp mod any help would be appreciated Also it says that i need a token or in case i dont have the token iam going to need a backup code instead pls i need help cause i have searched everywhere to find a solution 39 minutes ago, Topouzakis said: Hello guys! What can I do if I lose my backup code and can't get back in my account to turn 2FA off? I contacted TruckersMP support and I wait for response! Is there anything else I can do in order to unblock it except waiting for a reply? Thanks anyway!
NeonLeon Posted August 26, 2018 Author Report Posted August 26, 2018 @Alex_GR_, you have to contact us via support.truckersmp.com and our Manager will help you as soon as possible
Silent Death_53 Posted August 26, 2018 Report Posted August 26, 2018 Thanks for the guide. Don't try to be different. just be good. To be good is different enough. Saygılarımla - Best regards -Silent Death_53 - Silent Death_53 TruckersMP
Sabbi. Posted August 27, 2018 Report Posted August 27, 2018 nice guide, especially suitable for beginners to set it up
Pozew Posted August 27, 2018 Report Posted August 27, 2018 This guide is very helpful for people who have problems with it. Thanks. I think that this better secure our accounts.
pete_agreatguy Posted September 25, 2018 Report Posted September 25, 2018 Think it is excellent that this has been implemented. I have a query though; I cannot find the backup codes for the forum account? Are the backup codes on the web site account also to used with the forum? Just I have learnt to back these codes up in a secure place. Thanks in advance Report a player | Appeal a ban | Forum Rules | In-game Rules | Supported MODs | MP Launcher Error Solutions Search TruckersMP Support for help or submit your own support ticket if forum members cannot successfully resolve your issue(s). "Tea, coffee, pictures are all optional but not forgetting the trailer is mandatory " My World of Trucks account - visit to learn about my multi and single player profiles.
NeonLeon Posted September 25, 2018 Author Report Posted September 25, 2018 The backup codes just appear at the beginning, so just after you finished the authentication. So, if you didn't write it down, you won't be able to get them in the future. But if you would have problems with the authentification, you could still contact us via truckersmp.com/support and we could solve the problem in another way @pete_agreatguy 1
pete_agreatguy Posted September 25, 2018 Report Posted September 25, 2018 I'll turn it off on the forum and re-set it up Certainly setting up the 2fa on the forum account doesn't provide backup codes :/ If I have issues with the forum account I'll just have to contact via support ticket. Report a player | Appeal a ban | Forum Rules | In-game Rules | Supported MODs | MP Launcher Error Solutions Search TruckersMP Support for help or submit your own support ticket if forum members cannot successfully resolve your issue(s). "Tea, coffee, pictures are all optional but not forgetting the trailer is mandatory " My World of Trucks account - visit to learn about my multi and single player profiles.
Kwibus Posted February 28, 2019 Report Posted February 28, 2019 When I go to support I am going back into to the verification tab https://truckersmp.com/2fa/validate but when I tried to put in the code from the app it said wrong code. So pls admin turn off my 2fa my ingame name is SimonV8.
NeonLeon Posted February 28, 2019 Author Report Posted February 28, 2019 @_Aapjuh_ contact support truckersmp.com/support 1
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