[Don't Hide Bans]

When the project started, the management at that time decided to make - for whatever reason - punishments public. Since we don't want to encourage public shaming, we decided to revert this change and to make it private as we feel punishments are between the player and the system.

 

After we've done this for our staff, a part of the community demanded this to be applied on regular players too. While we've stated at that time that it could cause discussion, people kept requesting this. We've discussed this and decided to listen to our community, but yet again people are unhappy about this change.

 

In no way are we hiding things or do we want to cover issues by our staff. It's a logical change made which just looks strange since it's been public from the start.

Today, we've released an update that allows you to see how long the user is currently banned and we give you the option to make your own bans public or not. We've been told VTC owners like to use bans as a reference for new candidates, so by giving the option to show bans this would be solved in an acceptable way.

 

We have our own managers and leaders monitoring their teams to ensure no abuse is happening. We're taking further steps to improve our services over the time to come.

So while we understand the concern of potential abuse by staff, we're not going to do any change to the current flow:

- staff punishments remain hidden during their time as staff.

- non-staff punishments are hidden by default, can be made public through the settings.

[Form Update status post]

This should be fixed now, could you test this for me?

[Animals in ATS]

Not within our scope, consider making this suggestion towards SCS.

[Add Survey Link To Launcher]

Hopefully we can show this in our launcher very soon.

[Satisfaction survey]

Already over a thousand entries, thank you so much everyone for taking your time for giving some feedback to us. Keep those entries coming in!

 

We can't wait to get started on the feedback and find out how we can improve to give you a better experience! Thank you so much guys.

[New car in ETS2]

We have no plans to add more vehicles for public use anytime soon.

[TMP Staff In-Game Tag]

Accepted, will be done in the future.

[Reg: Accidents]

This will cause to much confusion and likely lead to even more dangerous situations.

 

The best way to handle accidents would be clearing the road as quick as possible, then deciding for yourself if you are able to proceed your journey with the damage or to teleport to a nearby service station.

[PINFO command]

This suggestion has been opened for discussion

[Truck Pilot Painting]

No plans to add a pilot skin for trucks. The Scout car is a better solution.

[terms to use]

It's a bit of a strange suggestion.

 

The Scout can be driven be everyone if they wish to do so. The car has not the best physics, but we are working on that.

[Police cars giving speeding tickets]

It's a fun roleplaying concept, but not something we will do as it's not within the duties of a Game Moderator.

[EU4 Toggle Collisions Command]

EU4 is our freeroam server and will have NCZ enabled. We will not make this toggable, NCZ will be enforced on everyone.

[[Web] Remove Translator from Recruitment Page]

As of yesterday, this is done.

[[Web] Remove Translator from Recruitment Page]

When the recruitment system was built, it wasn't taken into account to delete teams afterwards. So while we don't have this team anymore, we have no ability to remove this from the system. 

It's being worked on, so I'll move it to accepted. When it will happen? Unknown at this moment.

[TruckersMP Team]

[COMMUNITY MANAGER] @Anriandor transfers to Game Manager.

[GAME MODERATOR] @Pillow_ promoted to Community Manager.

[Talking to head management]

It's been said already, but you can reach out to us through feedback. We are more than happy to have a chat with you.

[Reports. IN-Game/Report System]

It's on our todo list.

[Een bericht voor Scar.]

Feedback tickets komen net als reports in een wachtrij, afhankelijk van waarover je feedback gaat kan dit rap verwerkt worden of juist niet.

Omdat je aangegeven hebt andere feedback te willen indienen heb ik de juiste staff aangesproken om je ticket zo rap mogelijk te laten verwerken.

 

Een tijdsindicatie kan ik niet geven, dit hangt af van meerdere factoren. Hopelijk kan je snel een nieuw feedback ticket indienen.

[Public Statement Regarding Recent Events]

TruckersMP is intended to be a close online community where all people with the same passion for virtual truckers can enjoy a great time together. Rules are put in place to ensure that everyone can enjoy driving on our virtual roads.

 

With the recent events, our game management has reviewed a ban which involved a glitch and decided to remove this ban based on various facts. However, with the decision made a rule was not enforced and this should not have happened. Our management team has made a mistake here and we openly admit that this mistake has taken place. After a second review, with higher management involved, we revert the decision and the user in question is banned for violating rule 2.1 - bug abusing.

 

In no way do we encourage our community to violate rules and to look for loopholes. We care for our community and we always aim for the best experience possible. All of us at the TruckersMP management would like to apologize for any inconvenience caused. For any questions you may have, we invite you to contact us through our feedback service so we are able to give you a personalized reply on your enquiry.

 

Happy trucking.

[TruckersMP Team]

Due to a small change of direction in the upper staff, the following changes are being made.

Everyone involved has been doing a great job as a community manager, in no way should this be seen as a demotion but rather as a change to ensure the best experience can be given to all our players.

 

[COMMUNITY MANAGER] @ChrisPatrol leaves CM and remains Community Moderator Manager

[COMMUNITY MANAGER] @Nataliia leaves CM and remains Community Moderator Manager

[COMMUNITY MANAGER] @Digital leaves CM and remains Event Manager

[COMMUNITY MANAGER] @Sgt_Tailor leaves CM and remains Media Manager

[How can I join the developer team?]

Get in touch with us through feedback, include some of your work and show us your skills and experience so a developer can get back to you if deemed qualified.

 

Keep in mind that your history will affect your chances, even if your skills are outstanding.

[Traffic Police Team]

Police will remain exclusive for Game Moderators and higher ranked staff, we're not going to change that.

 

You can report rulebreakers both in-game and on our website if you encounter them to contribute to safer roads.

[Request for Reconstructing Calais - Duisburg Route on Multiplayer]

This is a tricky suggestion to handle; I'll be honest and admit that we have been looking at what we can do with this road.

 

The road between Calais and Duisburg is very popular for some reasons and we don't want to change too much of that because it will likely take away the reasons of why people love that road. We are aware that some parts of that area are poorly designed for multiplayer usage where a large part of the users do not comply with basic traffic rules such as yielding. I'm pretty sure that we are not going to remodel the city of Calais and Duisburg, although we may be looking at other things to improve.

 

For now I will reject this suggestion since remodelling Calais and Duisburg is not on our planning, but that doesn't mean nothing will ever be done. We may or may not still do things related to this at some point.

[100km/h Speed limiter on the C-D road]

We have no plans to add an additional speedlimiter on that road. We hope people will adjust their speed to the density of traffic on the moment they approach that area and that they have some patience to wait if needed. It's all about courtesy.