Sorry not sorry, but you are not knowing what you are currently talking about, which is fine, as you haven't experienced what some staff members experienced. There been some good reasons why this change has been made.
I would simply suggest to be a bit more open minded, not directly looking at the negatives and changes which, possibly, impact your own experience, which I do, regardless, fully understand. It might be unfair for you as you haven't treated any staff members (hopefully) "badly", whilst it's equally unfair for the moderator which simply wanted to be here to help, if not help you.
"When you become a game moderator, you should be able to handle serious as well as heavy insults and drama". Do we? I mean, yes, correct, we shall, but not with anything further than that.