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What happens if somebody else uses my account, but I still get banned?


Question

Posted

I attempted to log into my account this morning, only to find that I am banned until the 24 April 2020. I was confused because I Had not played the game for a day and I had not done anything which the ban stated I had. 
 

I spoke to my younger brother about it and he confessed that he went onto my account and tried to do some jobs. He said that he had forgotten what side of the road to drive (he is 10) and ended up in the way of many drivers. This has now made me not be able to play my favourite game because of an honest mistake a child has made.

I sent an appeal, but I know that admins sometimes take a long time to respond and I have nothing else to do in this quarantine. I take simulations very seriously and I was so sad when I found out I was banned for over 20 days!

4 answers to this question

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Posted

You agreed to the rules when you created your account as well as after any subsequent rule changes. It's right at the top and it's quite difficult to miss if you actually read through them. You are responsible for your account.

 

§1 - Service-wide rules

 

§1.1 - Account

You are responsible for your own account. When rules are being broken, we will punish the account that broke them, no matter who was playing at that time.

 

https://truckersmp.com/rules

 

~ Jeff

  • Upvote 3

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  • 0
Posted

Hello there,

Your topic has been inactive for 3 days since the last reply.
Because of inactivity, I will have to move this topic to Inactive Topics.
If you have any further queries, feel free to DM me or another Support Team member and we will open this topic as per your request.

Thanks to all participation.

Kind Regards,
Rico
TruckersMP Support  


//Locked and Moved to Inactive

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Posted

Hello there.

 

Due to this topic not wanting to be opened after 1 week of being Inactive, i will have to moved it to Unsolved Topics.

If you are still having issues, feel free to contact us here: https://truckersmp.com/support

 

Kind Regards,

Savage

TruckersMP Support

 

//Moved to Unsolved Topics

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