An error occured while contacting our update servers

[[ E.A.Ex ] éO que Liga!]

https://m.imgur.com/FcWFDMy

 

I can not get into multiplayer because of the link error above.

This error appears when I open the truckersmp

 

ERROR IMAGE https://m.imgur.com/FcWFDMy

[B&Č Transport ASIR [CZE]]

Hello,

restart your router and open launcher as administrator, it should work.

 

Best Regards

//ASIR

[dragonslayingmaster1000]

Typically it means the truckersmp servers are down but it could also be a problem with your connection. 

[SkortiL [TR]]

Hello @Joao Vittor,

 

Please read and try this solution:

 

1-)Press the Windows Key + R (Win+R) on your keyboard

2-)Enter "%programdata%" and press Enter (without the quotes)

3-)Find the folder "TruckersMP" and delete that folder.

4-)Navigate to C:\Program Files\ and delete the folder named "TruckersMP Launcher"

5-)Go to our website and re-download and install the Launcher with admin privileges 

6-)Open the Launcher with admin privileges and click "Install Available Updates" 

Also read this topic:

Sincerely,

[TR] SkortiL

[[ E.A.Ex ] éO que Liga!]

4 hours ago, [TR] SkortiL said:

Hello @Joao Vittor,

 

Please read and try this solution:

 

1-)Press the Windows Key + R (Win+R) on your keyboard

2-)Enter "%programdata%" and press Enter (without the quotes)

3-)Find the folder "TruckersMP" and delete that folder.

4-)Navigate to C:\Program Files\ and delete the folder named "TruckersMP Launcher"

5-)Go to our website and re-download and install the Launcher with admin privileges 

6-)Open the Launcher with admin privileges and click "Install Available Updates" 

Also read this topic:

Sincerely,

[TR] SkortiL

 

4 hours ago, [TR] SkortiL said:

Hello @Joao Vittor,

 

Please read and try this solution:

 

1-)Press the Windows Key + R (Win+R) on your keyboard

2-)Enter "%programdata%" and press Enter (without the quotes)

3-)Find the folder "TruckersMP" and delete that folder.

4-)Navigate to C:\Program Files\ and delete the folder named "TruckersMP Launcher"

5-)Go to our website and re-download and install the Launcher with admin privileges 

6-)Open the Launcher with admin privileges and click "Install Available Updates" 

Also read this topic:

Sincerely,

[TR] SkortiL

I did everything you said and the error continues, what should I do now? Do you think it could be some mistake with my internet provider? because I can not get into websites like netflix using my internet, when I use mobile data my cellphone normally enters netflix

[SkortiL [TR]]

5 hours ago, Joao Vittor said:

 

I did everything you said and the error continues, what should I do now? Do you think it could be some mistake with my internet provider? because I can not get into websites like netflix using my internet, when I use mobile data my cellphone normally enters netflix

Hello again @Joao Vittor,

 

Have you tried restart your internet then try to open it again ?

 

Sincerely,

[TR] SkortiL

[Guest]

Right click TruckersMP, press properties, then go to compatibility and set it to Windows Server 2008 or Windows 7, try both. 

[mexiumut]

Hi, I think you having a problem with your Router. 

 

I have a suggestion for you, please follow these step:

• Press the Windows Key + R (Win+R) on your keyboard.
• Enter "cmd" (without the quotes) and press Enter.
• Type “netsh winsock reset”(without the quotes) and then hit the Enter key on your keyboard.
• Once it’s complete, you'll see the message “Winsock reset completed successfully”.
• Restart the computer and run the TruckersMP Launcher as administrator.

Kind Regards,

mexiumut

[[ E.A.Ex ] éO que Liga!]

15 hours ago, mexiumut said:

Oi, acho que você está tendo um problema com o seu roteador. 

 

Eu tenho uma sugestão para você, por favor siga estes passos:

• Pressione a tecla Windows + R  (Win + R)  no seu teclado.
• Digite " cmd " (sem as aspas) e pressione Enter.
• Digite “ netsh winsock reset ” (sem as aspas) e, em seguida, pressione a tecla Enter no teclado.
• Quando estiver concluído, você verá a mensagem " Winsock reset completed successfully ".
• Reinicie o computador e execute o TruckersMP Launcher como administrador.

Atenciosamente,

mexiumut

I did everything you said it did not work, do you think it could be a problem with my internet?

[Leon Baker]

Hello There!

 

Your topic has been inactive for 3 days since the last reply.
Because of inactivity, I will have to move this topic to Inactive Topics.
If you still have any questions about this, feel free to DM me or our support team members, we will open this again.
Thanks to all for participation!

 

//Locked and Moved to Inactive

[Dancool000]

Hello there,
 
I am going to move this topic to the Unsolved Section because it has been inactive again for another 2 days.
Do not hesitate to contact us again by creating another topic or a support ticket!

Have a wonderful day!

 

//Moved to Unsolved