The Next Station Posted November 8, 2023 Share Posted November 8, 2023 What has changed on web reports? There have been a few moderator recruited but the web reports are heavy. 1 Link to comment Share on other sites More sharing options...
Guest Vera. (Ryzen.R5600X) Posted November 8, 2023 Share Posted November 8, 2023 Hello, please don't worry, they need time, need to browse web data, all the time allocated, please be patient Link to comment Share on other sites More sharing options...
Nima. Posted November 8, 2023 Share Posted November 8, 2023 I believe the moderation is doing its best to deal with all the reports, your report is probably going to take some time to be dealt with, please be patient Link to comment Share on other sites More sharing options...
^Apple Greener^ Posted November 8, 2023 Share Posted November 8, 2023 Hello @Lotus Flower, First of all thank you for taking the time to write this topic with the community on the forum. Sometimes there are a lot of reports and this can lead to a bit of a delay in handling reports on the website but don't worry because if you have sent a report but it has not yet been handled by a moderator, still be patient and you will see that the time will come with the decision from a moderator on your report that you have send. Patience is needed. Have a good evening. Kind regards ROMANISTA [ITA] TruckersMP Veteran Player Link to comment Share on other sites More sharing options...
Xiao Yuan_ Posted November 9, 2023 Share Posted November 9, 2023 Hey, buddy If you have created a report but have not received a response, please be patient and wait for the report to be processed. You can see the current color and status of the report from the report webpage. Currently, the report will take 7-14 days to be properly processed. However, recently, many members have joined us and I believe they will quickly process these reports Sincerely Big Week Link to comment Share on other sites More sharing options...
C1em Posted November 14, 2023 Share Posted November 14, 2023 Please be patient, although the number of people has increased, the number of reports has also increased, and the current speed of processing reports is generally 10-14 days Polestar Logistics drivers | Safely drive over 1,000,000 km Languages: English, Chinese Link to comment Share on other sites More sharing options...
Foobrother Posted November 16, 2023 Share Posted November 16, 2023 On 11/14/2023 at 9:26 AM, Jeremy0411 said: the number of reports has also increased On paper it shouldn't since we have reduced the number of active reports per player from 20 to 10. Divided by 2! But I can see that, for some reason (maybe because of the Halloween event?!) we have an increase of 400-500 players online since the end of October (compared to the previous weeks/months). That can explain the long processing time (identical to before the new moderation strategy). More players are opening more reports because they played more hours. Still 500 extra players online is not an increase of 50%. Link to comment Share on other sites More sharing options...
Sunstrider Posted November 16, 2023 Share Posted November 16, 2023 Heavy might seem like a reduction from the VERY HIGH in the past. You also have to realize, there are about 3k players playing daily. Some using their 10 reports while others have lower numbers. Therefore, this results in a backlog where the mods try to deal with reports so that no report is outstanding. Which takes up to 2 weeks. Since reports can be submitted up to 16 days from today. Also factor in, mods have IRL things to do. Especially with the holidays coming up. 1 Link to comment Share on other sites More sharing options...
Foobrother Posted November 17, 2023 Share Posted November 17, 2023 That said, there is something fundamentally wrong/broken with the new strategy! You reduce the number of active reports from 20 to 10. Which means more chance for many players to use all their slots and have to wait several days for some reports to be processed and get a free slot. You ask reports to be submitted maximum 7 days after the event date. You have reports still being processed/reviewed more than 7 days after they were submitted. That mean you currently have players who CANNOT report some offense which will NEVER be punished because people are not within the 7 days limit. 1 1 Link to comment Share on other sites More sharing options...
[ S.PLH ] Warrior Posted November 17, 2023 Share Posted November 17, 2023 @Foobrother you missed the point here. Player create report on 10th he provide evidence of the incident that took place 5 days ago that is valid evidence still. However if player report on the 10th giving evidence that is happen 10 days ago that is not allowed anymore so it will declined. is all about the creation date of the report count 7 days all within that we still process. and that we now processing reports over much longer time doesn't impact the process at all, reports will be looked at and dealt with properly. Link to comment Share on other sites More sharing options...
Sunstrider Posted November 17, 2023 Share Posted November 17, 2023 23 minutes ago, [S.PLH]Warrior said: Player create report on 10th he provide evidence of the incident that took place 5 days ago that is valid evidence still. However if player report on the 10th giving evidence that is happen 10 days ago that is not allowed anymore so it will declined. is all about the creation date of the report count 7 days all within that we still process. and that we now processing reports over much longer time doesn't impact the process at all, reports will be looked at and dealt with properly. The system really needs to reflect that. Still has the 16 day timeframe. I have made feedback about it. 1 Link to comment Share on other sites More sharing options...
Foobrother Posted November 17, 2023 Share Posted November 17, 2023 1 hour ago, [S.PLH]Warrior said: @Foobrother you missed the point here. Player create report on 10th he provide evidence of the incident that took place 5 days ago that is valid evidence still. However if player report on the 10th giving evidence that is happen 10 days ago that is not allowed anymore so it will declined. is all about the creation date of the report count 7 days all within that we still process. and that we now processing reports over much longer time doesn't impact the process at all, reports will be looked at and dealt with properly. Lets take an example. Today I have all my 10 slots used. I cannot post any new report. I'm now playing (same day). I record a couple of offenses and want to submit reports for them. But I can't because I have no slot available. I wait several days but none of my reports get processed After 9 days I finally get 1 report processed and I can submit a new report for the offense recorded 9 days ago. Question: in that scenario is my report accepted or declined because the event happened more than 7 days ago? 1 Link to comment Share on other sites More sharing options...
[ S.PLH ] Warrior Posted November 17, 2023 Share Posted November 17, 2023 Thanks @Foobrother for the explanation i see now what you mean and i believe that is indeed a good question. myself had not experience such thing yet hence why i did not think about that scenario. Link to comment Share on other sites More sharing options...
Sunstrider Posted November 18, 2023 Share Posted November 18, 2023 10 hours ago, Foobrother said: Lets take an example. Today I have all my 10 slots used. I cannot post any new report. I'm now playing (same day). I record a couple of offenses and want to submit reports for them. But I can't because I have no slot available. I wait several days but none of my reports get processed After 9 days I finally get 1 report processed and I can submit a new report for the offense recorded 9 days ago. Question: in that scenario is my report accepted or declined because the event happened more than 7 days ago? I believe it would still be processed normally by the mod that claims it. Being outside the 7 day limit, with valid evidence, shouldn't be an immediate factor for a decline. Link to comment Share on other sites More sharing options...
If Its Itchy,Just Scratch Posted November 18, 2023 Share Posted November 18, 2023 It is really simple! All of my 10 Report Slots are used and waiting to be claimed by Moderator. The estimated waiting Time, till a Report will be claimed, is 10 - 20 Days except the Perpetrator will be banned Ingame! My last Report were made Yesterday, the oldest were made at 12th November! All Reports were made within the 7 Days Time Window, as requested by TruckersMP. This means, all 10 Reports are valid, regardless when they will be claimed. As example, i am recording a Rule Violation Today, but within the next 7 Days none of my open Reports will be accepted or denied, i can not report this Incident. So, the Perpetrator having a "Going out of Jail" Free Card! So, what can i do!? - I can stop playing TruckersMP, till i have open Report Slots, to make sure i can report any Rule Violation against me in Time! - To make sure that i am not running out of Report Slots, i can avoid Busy Areas and enjoying the Empty Map Areas! The usual TruckersMP Gameplay for Simulation Players and not TruckersMP Battle Arena Players! - I can skip the Web Reporting, strapping my Man Pants on, put the Knife between my Teeth and turn the flogging machine on to drive 24/7 along the D-C Road and taking the Risk of dying due to an epileptic shock, which is caused by constant low FPS in busy Areas! 1 Tired of being Banned and Insulted for Reckless Driving/Overtaking?! Join the "6x4-300" Horsepower Gang! Experience Real Truck Driving and Chilled Acceleration! Link to comment Share on other sites More sharing options...
Be4rdy Posted November 20, 2023 Share Posted November 20, 2023 ive got 3 slots i can use to report. I dont bother reporting any more because whats the point when i keep getting available slots taken from me. My last report was in june, just a joke now Link to comment Share on other sites More sharing options...
OmSaL Posted December 4, 2023 Share Posted December 4, 2023 Heya! Since your topic has been inactive for over fourteen (14) days, I will lock and move it to our Archive section. We apply these procedures, in order to keep the forum organized and structured. If you have any questions, feel free to DM me. //Locked & Moved to Archive Kind Regards, OmSaL TruckersMP Community Moderator Report a User | Appeal a Ban | Feedback System | Support System | Knowledge Base | Event Request | Rules | Event Rules | Meet the Team | Join the Team Link to comment Share on other sites More sharing options...
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