Guest Posted September 25, 2018 Share Posted September 25, 2018 Hello, I can not log in despite the correct e-mail address and correct password in the launcher, why is that? Link to comment Share on other sites More sharing options...
0 NickThe0ne Posted September 25, 2018 Share Posted September 25, 2018 Hello, If you have multiple steam accounts you need to be on the steam account that owns the game for it to work Hope this helps Kind Regards, NickThe0ne Discord: discord.io/BringVTC | Bring Website: BringVTC.com Link to comment Share on other sites More sharing options...
0 Soul Knight Posted September 25, 2018 Share Posted September 25, 2018 Hi mate, can you please try the following: - Enter to the site with E-Mail, which you register on the site, not your game nickname, or Steam nickname; - Write your E-Mail and password in Notepad, and then copy them one by one paste in the login window, if you not sure that your login and password is correct writing by yourself; - If none of the above advice does not help the situation, try to reset your password and log in again; - Do not use a password or E-Mail any symbols, password must being only characters and numbers; - Do not use Steam-account, if the game is not bought on it, and on the other account. With the «Steam Family Sharing»to play in multiplayer you can't to connect also; - Your e-mail address from a Steam account must match the email address used when you registered on ETS2MP site. This is a very important point! - Run Steam, then press Profile> Edit Profile> My private setting and set a to all point is "Public"; If none of the above works, then try these: 1) Go on Documents-ETS2MP and delete client.edc 2) Write your password and mail into a text file 3) Open ETS2MP and copy the mail and the password from the text file created before on the ETS2MP login page with CTRL+V If none of the above works, then please send us a ticket over Support system. https://www.truckersmp.com/support Thank you 寻求帮助 I 规则 I 中文板块 I 封禁申诉 I 反馈 I 招聘 Link to comment Share on other sites More sharing options...
0 Guest Posted September 25, 2018 Share Posted September 25, 2018 @NickThe0ne I have only one steam account. Do I have to log in with the steam password or the TruckersMP Password? Link to comment Share on other sites More sharing options...
0 Gainer Posted September 25, 2018 Share Posted September 25, 2018 (edited) Hello, Try this solutions: Change your e-mail address. There is a known issue that some of the e-mail addresses do not work when logging into the MP client. Change your e-mail address of the account to one that will work with the MP client. An example would be Yahoo!, Gmail, Hotmail account. In order to change your e-mail address, you need to contact Support team and have them change your e-mail address. Simply create a new ticket and ask them to change your e-mail address for your account. Make sure that @ symbol is working when you're logging into MP. Sometimes it's easy to miss that you have not entered the @ symbol for your e-mail address when logging in. If that's the case, you need to either hold down ALT and type 64 (using numpad) to create the @ symbol, or copy and paste one into the login screen. Make sure you're logging in with the correct Steam account (the one that is linked with your ETS2MP profile). You need at least 2 hours of single player play. (I suggest 4 hours of single player) With all respect, Gainer Edited September 25, 2018 by [VIVA] TimeTimes Removed video (wrong lanuage) and removed support link (wrong link) Link to comment Share on other sites More sharing options...
0 NickThe0ne Posted September 25, 2018 Share Posted September 25, 2018 1 hour ago, henne1508 said: @NickThe0ne I have only one steam account. Do I have to log in with the steam password or the TruckersMP Password? Hello @henne1508, You need to login using you TruckersMP Password. Hope this helps Kind Regards, NickThe0ne Discord: discord.io/BringVTC | Bring Website: BringVTC.com Link to comment Share on other sites More sharing options...
0 NickThe0ne Posted September 25, 2018 Share Posted September 25, 2018 Hello again @henne1508 , If you login in with you TMP password doesn't work here are some topics that might be helpful: Hope this helps Kind regards, NickThe0ne Discord: discord.io/BringVTC | Bring Website: BringVTC.com Link to comment Share on other sites More sharing options...
0 User_9806 Posted September 27, 2018 Share Posted September 27, 2018 Hello there buddy, Please let us know your question is answered now Link to comment Share on other sites More sharing options...
0 El_Bras!leño Posted September 28, 2018 Share Posted September 28, 2018 Dear @henne1508 Now, this topic has been inactive for 2 more days and because of that, the topic will be moved to the Unsolved topics section. Have a great day! //locked and moved to unsolved topics Sincerely, El_Bras!leño TruckersMP Portuguese - English - German Link to comment Share on other sites More sharing options...
0 EPS!LON Posted September 30, 2018 Share Posted September 30, 2018 Dear @henne1508, Now, this topic has been inactive for 2 more days and because of that, the topic will be moved to the Unsolved topics section. Have a great day! Sincerely, Epsilon//Moved to Unsolved due to inactivity. Link to comment Share on other sites More sharing options...
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Hello, I can not log in despite the correct e-mail address and correct password in the launcher, why is that?
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