invalid email/password

[Guest]

I installed Truckers MP on my new computer and it does not work. It says that my password/email is invalid. I have checked a lot of times to make sure that they are correct, I have reinstalled Truckers MP and I did everything  the Forum told me to do and nothing worked. Can someone help me?

Edited January 31, 2018 by Mircea312
title edited - please use descriptive titles

[Syntackz]

hello @Mircea312 ,welcome to forums.try to login in browser using your details.If you get incorrect email or password then try the below solutions

Solution 1) Delete browser cookies and internet cache.
 
Solution 2) Try going directly to Steam community website (http://steamcommunity.com/), logging in and then trying to log in via TruckersMP website(https://truckersmp.com/).
 
Solution 3) Check that you have correct language selected in the language bar and are typing the characters that you intended to type.
 
Solution 4) Disable any extensions or add-ons that might interfere with Steam login or Steam guard (such as ScriptBlocker).
 
Solution 5) Try logging in with a different, unmodified browser. For example, if you are using Google Chrome, try using Internet Explorer (without add-ons), or Mozilla Firefox.
 
Solution 6) Try logging in via Incognito Mode. 
 
Solution 7) Incorrectly enter your details until captcha appears, refresh the page and try logging in.

have you typed same email and password which you have typed in browser. once check caps lock and number lock keys.

Make sure that the @ symbol is being entered correctly. You can copy(Ctrl+C) the symbol in Notepad and then paste(Ctrl+V) it when you are typing your e-mail address. 
If your are still having the same problem then create a ticket for support team at https://support.truckersmp.com/

[Guest]

Hi @Mircea312

• You shouldn't use different characters in your password.Like dotted letters,icons,emoji.Recommended that you use regular characters.
• The e-mail you signed with TruckersMP must be the same as steam email.
• Euro Truck Simulator 2 Multiplayer and American Truck Simulator Multiplayer must be installed where steam is installed.Setup directory for Ets2 "Steam/SteamApps/Commons/EuroTruckSimulator2" "/Steam/SteamApps/Commons/American Truck Simulator"
• You can try resetting to password.Write your email address related with your account. https://truckersmp.com/auth/password/reset
• You can create support ticket. https://support.truckersmp.com/

[VägAssLasse]

/// Moved to Help

[Guest]

@Mircea312

 

If you tried the above methods and still having issues I would recommend to check out this thread here.

 

Some other suggestions you could try.

• Copy and Paste your email + password into Notepad or Notepad++
• Run TruckersMP as an Administrator
• Copy and Paste your email into the email field ( from Notepad and make sure you copied the @ )
• Copy and Paste your password into the password field ( from Notepad )

 

If anything else doesn't would try changing your password as the last resort and try again.

 

Hope this has helped and best of luck.

K0rnholio

 

[Guest]

Hello!

Please make a ticket so we can you  https://support.truckersmp.com/

 

/ Dark haus 

Truckersmp Support

[GGF MD]

Hey @Mircea312,

 

has your problem been solved with these answers? Please let us know

[Akoa]

// Locked and moved to inactive topics

[Meitt]

Due to inactivity +5 days, we will move this to an unresolved issue
If you have a problem in the future, create a new topic or create a support request

 

/// Moved to unsolved topics