cant connect to server

[scotthopson529]

Everytime i try to connect to the american server (i live in canada) i cant connect i get the message "cannot connect to server , maybe caused by your internet connection issues" , i dont have any internet issues my brother is also using the same internet and it works fine for him ,i still cant connect even if he is compltely offline ive tried a few thing's and ive waited for like up to an hour it still doesnt connect ,, any help would be awesome thanks

[White Wolf.]

Hi scotthopson529,

 

do you already tried to join some another Server or do you have this issue on 

all Servers?

Do you already tried to reconnect your modem?

You was already driving before into the MP and if yes when this problem

shows up the first time?

 

~Harley~

[Syntackz]

hello @scotthopson529, Welcome to forums.please follow below steps which might solve your issue

Start by restarting your router. If this doesn't help make sure you have all other connected devices to your network disconnected and try to play with cable if you are over Wi-Fi. If you keep having connection problems try to open the specific ports: 42860, 49200, 42890. Also set Google DNS, 8.8.8.8 and 8.8.4.4 

 

Make sure Windows Firewall is not blocking the connection. Start by opening Windows Firewall and Restore defaults.

 

or Optimize your Wi-Fi if cable is not an option.
 

Phones are known to cause ping problems really ofter when it tries to sync or backup photos or settings, e-mails etc to the cloud, because it maxes your upload speed in conclusion to get high ping.

You said that you play over Wi-Fi. Playing games over Wi-Fi is not recommended at all, there are many factors that could cause you ping problems.

 

1.Distance, obstacles

2.Adapter and router protocol(B, G, N, AC)

3.Neighbourhood Wi-Fi activity.

 

The simplest test that you can do to achieve a better result is to download a Wi-Fi Analyzer to your phone and try to choose a channel that is not used at all or a channel that doesn't confict your peak signal with

a random one.


If your are still having the same problem then create a ticket for support team at https://support.truckersmp.com/

[scotthopson529]

it happens on all servers and ive never been able to connect before ever, and yes i have reset my modem

[White Wolf.]

Should the answer from @Ajith18592 not working please create a 

support ticket over here ->  https://support.truckersmp.com/

 

~Harley~

[scotthopson529]

Thanks alot people i got it !!! downloaded that program and it fixed the problem

[derpatrick9]

Problem has been fixed.

 

/Locked and moved to solved.