Error when logging in

[EkremK]

when I came on the main screen multiplayer password in the password section gives an error found such an e-mail password, but the system can not log in to the right you help me

Edited September 21, 2017 by Aestrial
Changed the topic title to include more infomation. Making topics with titles such as 'help me' or similar is not allowed.

[Istanbullue]

can you share a screenshot with the problem ?

[Baldemar TR]

Hi Dear @EkremK

 

Family sharing isn't supported and access gained via family sharing is revoked when the login checks for ownership.
 
Buy the game and rack up 2 hours then you can get access to the mod again.
 
 
Please try typing your email@ and your password into notepad and copy it and then paste it into the Email/Password field using Ctrl+c,Ctrl+v.---
 
1-) Your e-mail address from a Steam account must match the email address used when you registered on TruckersMP site.
2-) Try to reset your password and log in again. 
  Hide contents
https://truckersmp.com/auth/password/reset

3-) You should not use Family-Sharing.
4-) there are known issues if you use special characters such as ä,ö,ü or what ever whcih is not English default alphabet.
(This may also apply for your email if it contains special characters)
5-) Please write a support ticket here 
  Hide contents
https://support.truckersmp.com/
Hope this helps! 

 

Regards

BaldemarDeutsch..

 

[EkremK]

it still says the same
 

[Mirrland]

Please ensure that you're signed into the correct steam account (the steam account that was used to create your TruckersMP account).

[Istanbullue]

Please write a support ticket here 

 

https://support.truckersmp.com/

[[T.G.E][01] Lorena*]

Dear @EkremK,

As this is a problem with your login and for your security we can not treat your data publicly, you must create a ticket as the participants have commented previously.

We can not solve your problem through the forum.

We apologize for the inconvenience.

A greeting.

//Locked & Moved to Solved.