Hi, I understand I'll try to help. The other person's bad words to you It is forbidden according to the rules of the game.
Rules §1.5:
Light insults in chat such as "idiot" and "noob" are normally not punished, however, if abused they will be.
Profanity without any insult is punishable. Bans or kicks are issued at our staff's discretion.
Behaviour that is considered to be threatening or discriminating towards any user of our service is not allowed.