[Connection error retry]

Dear @SPEEDBOY [FR] YTB,

 

Please, first make sure to finish the TruckersMP/ETS2 process in your task manager.

(Right-click on the desktop bar> Task manager> processes> ETS2/TMP> Right click> End task.)

Then try running the launcher again as an administrator.

Hope this can help you!
Good luck!

Sincerely,

Lorena

TruckersMP - Support Manager

[Appeal Ban - Nobody writes back]

Dear @JxGamer,

Normally appeals can be answered in 1-3 days, but there is no deadline for permanent bans, which it can be even 1 week.

I will contact with that admin who has banned you so that they can review your appeal, but please be patient and respect the waiting list in our appeals system.

I hope that you can understand our situation, you are not the only user that is using our appeals system, and to avoid this kind of problems please read and respect our rules!
http://truckersmp.com/rules
 

I hope my comment will help you.
Greetings!

Sincerely,
Lorena*
TruckersMP-Support Manager

[HELP ME PLEASE]

Dear @Evan4eg,

 

When you have that error, first make sure you do not have the launcher process open.
•Task Manager> TruckersMP or ETS2> Right click> End tasks.

Once you have done this, do the following:
•Run the launcher/Steam as administrator.

I hope this helps you!

Thank you!

Sincerely,
Lorena*

TruckersMP - <Support Manager>

[[Forum game] Players vs staff]

 -0

[ayuda!]

Estimado @ivanovic1505,

Se ha resuelto su problema con las respuestas ofrecidas anteriormente?, por favor si su problema ha sido resuelto haganoslo saber!

De lo contrario, por favor responda este mismo tópico explicando que no ha podido solucionar su problema.
En caso contrario, este tópico puede ser cerrado por inactividad en los proximos dias.
Saludos!

Atentamente:
Lorena*

TruckersMP - Support Manager

[problemas con el truckers mp launcher]

Estimado @mathews001,

Por favor limitese a crear solamante un tópico, dado que multiples topicos con el mismo problema no esta permitido, y puede ser considerado como "Spam".
Dado que usted ha creado un topico anteriormente que ya ha obtenido alguna respuesta, se procedera a cerrar este topico y moverlo a Archivo.

Espero que pronto encuentre la solucion a su problema en el original tópico creado por usted en la comunidad.
Saludos.

Atentamente:
Lorena
TruckersMP - Support Manager

//Cerrado & Movido a Archivo.

[TruckersMP Team]

[PLAYER] @Kubuntu joined the team as a Trial Support.

[TruckersMP Team]

[PLAYER] @Faern joined the team as a Trial Support.

[COMO HAGO PARA QUE EL MP FUNCIONE MIENTRAS TANTO? TENGO QUE ACTUZALIZAR A VERSION ANTERIOR O QUE HACER?.. ME AYUDAN POR FAVOR?]

Estimado @Marcelobostero38,

Se ha solucionado su problema con las posibles soliciones dadas en este topico?

Esperamos saber de usted antes de cerrar este topico.

Saludos.

 

Atentamente,

Lorena* 
TruckersMP - Support Manager.

[The Last Post Wins!]

//Locked 

[Support Team Recruitment (21/09/2018 - 10/10/2018)]

//Moved to Past Recruitment.

[TruckersMP Team]

[TRIAL SUPPORT] @MattR_TMP promoted to Full Support.

[TRIAL SUPPORT] @Elsassisch_Trucker [FR] promoted to Full Support.

[TRIAL SUPPORT] @Gun Powder promoted to Full Support.

[[Forum game] Players vs staff]

0

[Servidores americanos en American truck]

Estimad@ @Arconte099,

El servidor de USA se encuentra actualmente activo en los servidores de American Truck nuevamente,
Dado que este problema fue temporal y ya ha sido resuelto procedere a moverlo a Resuelto.

Nos disculpamos por las molestias ocasionadas durante los dias que no estuvo el servidor activado.
Muchas gracias por su participacion en la comunidad.
Saludos.

 

//Cerrado & Movido a Resuelto.

Lorena*

TruckersMP - Support Manager

[Solucionado, podeis borrar el Topic entero.]

Estimado @Vellaco [ESP],

Dado que usted ha encontrado la solucion de borrar los "Attachments" de su perfil, y dada su solicitud..
Voy a proceder a cerrar este topico y moverlo a Archivo, si precisa de ayuda en el futuro,
No dude en volver a crear un topico o contactarnos aqui.

Muchas gracias por su participacion en nuestra comunidad.
Saludos.

//Cerrado y movido a Archivo.

Lorena*
TruckersMP - Support Manager

[Loces Blancas]

Estimado @[T.R.K.]KINDER[MEX][02],

Muchas gracias por notificarnos que ya podemos proceder a mover su topico al lugar adecuado, si tiene alguna otra duda, consulta..
No dude en volver a crear un topico de nuevo, los miembros de la comunidad y nosotros trataremos de ayudarte!
Tambien recordarte que puedes contactar con nosotros en caso de que quieras tener una asistencia mas privada/concreta desde nuestro sistema de soporte:

http://truckersmp.com/Support

Dado que ya ha confirmado que podemos proceder a mover este tópico..

 

//Cerrado & Movido a Resuelto.

[TruckersMP Team]

[TRIAL SUPPORT] @Prototype has been promoted to Full Support.

[TRIAL SUPPORT] @[VIVA] TimeTimes has been promoted to Full Support.

[Recruitment]

Dear @Palomodon,

 

I'm glad you solved your problem with the answers offered on this topic.

If you need help in the future, do not hesitate to contact us, or re-create a topic!
Regards!

//Locked & Moved to Solved.

Sincerely

Lorena *
TruckersMP - Support Manager

[TruckersMP Team]

[GAME MOD] @El1teZombiezHD transferred to Support Team.

[TruckersMP Team]

[PLAYER] @Prototype returned to the team as a Trial Support.

[Unsupported Game version Detected!]

Dear @I_Rex,

If you still have this problem please contact me, maybe I can solve your problem with Teamviewer, accessing in your gaming client remotely.
(But, please do not do this with other people, including staff members)
I hope to hear from you
Regards!

Sincerely
Lorena*
TruckersMP - Support Manager
 

[I can't make an application for support]

Dear @birol7772,

 

Unfortunately, we have made some changes to our requirements and you must wait 12 months before applying to join our team.

We have implemented this to improve our recruitments, I hope you understand our situation.

Given that you have been offered all the possible answers, can we proceed to close/move this topic to solve?

We await your confirmation!
Regards!

Sincerely,

Lorena*

TruckersMP - Support Manager

 

[Speed limiter]

Dear @maksymilian197,

We have added a speed limit that cannot exceed 150km since this is a simulator and not a racing game.

I hope you understand our situation!
Regards!

Sincerely
Lorena*
TruckersMP-Support Manager

[I need help very important!!]

Dear @Ripugnante,

I have seen the warning of your game console, and I think it is because you are using staff accessories, blue lights or police accessories is exclusive for staff.
<WARNING> [model] Model geometry '/model/flare/vehicle_blue_beacon.pmg' has incorrect file version 506d6713 - expected version 506d6714
Be sure to remove all accessories!
Thank you!

Sincerely
Lorena*

TruckersMP - Support Manager
 

[Truckersmp no identifica un juego]

Estimado @Marulo,

Por otra parte asegurate que has jugado entre 2h-3h en el single player, dado que para jugar en nuestro mod se require de ciertas horas en el single player.
Si ya ha solucionado su problema agregando su Steam publico anteriormente, por favor haganoslo saber!

De esa forma podemos proceder a cerrar & mover este topico a Resuelto o Inactivos.
Saludos.

 

Atentamente:

Lorena*

TruckersMP - Support Manager