pete_agreatguy Posted May 29, 2020 Report Posted May 29, 2020 Suggestion Name: ADD / Update Support Ticket Submission Confirmation Page Instructions (currently missing) Suggestion Description: Please update the support ticket system submission confirmation page to include communication to the original support ticket creator which provides instructions to visit back to their support ticket page. Any example images: N/A. Why should it be added?: There are currently no given instructions provided to visit back to the original ticket page (or any reply comment emails being sent out) and therefore a large amount of support tickets currently may not be getting resolved due to this missing information. Therefore more tickets may actually be getting created and again unsolved. How I experienced this (example): I was helping friend out who could not login to TruckersMP. He was unsure if he had an account. Therefore he created a support ticket but heard nothing through his linked steam email address. After two weeks we decided to create a new ticket and discovered this missing information which is quite vital to solving issues. Please do fix this. 1 Report a player | Appeal a ban | Forum Rules | In-game Rules | Supported MODs | MP Launcher Error Solutions Search TruckersMP Support for help or submit your own support ticket if forum members cannot successfully resolve your issue(s). "Tea, coffee, pictures are all optional but not forgetting the trailer is mandatory " My World of Trucks account - visit to learn about my multi and single player profiles.
tfmpillow Posted June 6, 2020 Report Posted June 6, 2020 /Moved to Website Suggestions tfmpillow | Retired Team Member Rules | Recruitment | Support | Feedback | Meet the Team | Guides | Suggestions
Ali. Posted August 24, 2024 Report Posted August 24, 2024 Hello, Thank you so much for your suggestion! When a reply comes onto a Support ticket from a Support team member, the player will get a notification of this by both email and also via the notification system on the website. However, we are going to speak to developers to see if we can amend the email that a player will receive when they submit a ticket. We are going to look to make it more explicit that they should view the two above forms of communication regularly for replies. As well as this, if they receive any replies on their ticket, they will then receive a hyperlink which will take them to their ticket, as long as this is possible. Once again, thanks for your suggestion! Kind regards, Ali Moving this suggestion to accepted 4 Kind regards, Ali. TruckersMP Support System | Knowledge Base | TruckersMP Rules | Feedback System remember we were staring up to those peaks on the horizon +x
Ali. Posted August 24, 2024 Report Posted August 24, 2024 // Accepted 1 Kind regards, Ali. TruckersMP Support System | Knowledge Base | TruckersMP Rules | Feedback System remember we were staring up to those peaks on the horizon +x
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