My 2FA codes aren't working, and I can't submit a support ticket because of it

[lonestranger]

I would like to have my two-factor authentication (2FA) removed.

 

I had activated 2FA and it had been working well for a time, but recently whenever I attempt to log in to https://truckersmp.com I receive the error "Invalid token" at https://truckersmp.com/2fa/validate and I cannot access any other parts of the site even though the top right of the page does show my username as being logged in.

 

 

I have no Backup Codes available to use. I presume the Invalid token errors could be due to me having originally set up 2FA on a different device that I no longer have access to, though I do have TruckersMP in my Google Authenticator app on my current device.

 

Twice today, I attempted to submit support tickets at https://truckersmp.com/support/ticket/create I can only get to that page after I log out by clicking the "logout" button on the top right. I was able to fill out all the fields, but after clicking "Create the ticket" I am once again presented with the 2fa/validate page that I cannot get past. I apologize if the tickets have indeed gone through and I'm making duplicates, but I have no way of knowing if they did or not. Viewing https://truckersmp.com/support/tickets when logged out doesn't show any open or closed tickets.

 

I am able to log in to the forum (obviously) and to the game client itself.

 

Thank you for your time.

[Soul Knight]

Dear @lonestranger

 

Although you have log out your account before you submit a support ticket, i would like to suggest to you  try again.

 

Submit a support ticket after you log out your account cause  i have test it that i can submit a support ticket successfully without need to login  to my account

 

I await your return!

[lonestranger]

Thanks for the reply @Soul Knight

 

It did work this time. I did get a "Ticket created" message with all the relevant details. I'm not sure why it didn't work earlier, but I guess it pays to be persistent. Thanks!

[Soul Knight]

Dear @lonestranger

 

I am so happy to hear that your problem has been solved.

 

By confirmation,do you have any other problems?

[lonestranger]

@Soul Knight The secondary issue of not being able to submit a ticket has been solved, thank you. That was the reason I made this thread.

 

The issue I created the ticket for has not yet been resolved, however it appears that @MHT_ is working on it.

Edited December 3, 2018 by lonestranger
added reason for thread

[Guest]

Dear @lonestranger,

 

As your 2FA support ticket has been dealt with now, we'd still like to know if you still have got something you'd like to ask in here. If not, we'd be more than just happy to hear that your 2FA related problem has been solved.

[lonestranger]

@MHT_ Thank you. Both problems have now been resolved, and this thread can now be closed. Thank you all again for the help.

[NightSword^]

3 minutes ago, lonestranger said:

Both problems have now been resolved, and this thread can now be closed.

Hello there,

 

Thanks everyone for your participation and Lonestranger for your answer

 

Regards,

 

//Locked & moved to solved