My friend can't log-in in his account

[xXBloodSwordXx]

Good morning, my friend have a TruckersMP account, but he can't access it anymore because the email and password are probably incorrect. Is possible to remove his previous account and create a new one? He can log-in in his steam account.

 

Thanks for support

[Guest Cowie]

Hello, Bonjour,

If your friend has forgotten his log-in details, we can change them for him. However, this can only be done through support tickets.

Please ask your friend to create one: https://truckersmp.com/support

We can't wait to help you!

~ccowie
TruckersMP French/English support,

[Silent Death_53]

Hello there!

-You will first login to your site with your email address. Nickname, Steam Nickname or Game Nickname should not be.
-When you write your e-mail address and password in a text document, log in to the game screen with the copy and paste method.
-If you can not log in, reset your password.
-You should not have a symbol in your language. It should consist of letters and numbers.
-The family sharing should be closed.
Your Steam membership must be on the same email as your TruckersMP subscription.
-Your profile must be open for everyone.
If you have done so and still can not get in, we can create a ticket at http://truckersmp.com/support.

[Guest]

For Login Gmail And Paswoord Is necessary İf If you don't know your password Password Reset Create Request And Check Your Gmail And Click Link If you do not know your Gmail Open Support Ticket.

[Soul Knight]

3 hours ago, xXBloodSwordXx said:

because the email and password are probably incorrect.

please try the following: 

- Enter to the site with E-Mail, which you register on the site, not your game nickname, or Steam nickname;
- Write your E-Mail and password in Notepad, and then copy them one by one paste in the login window, if you  not sure that your login and password is correct writing by yourself;
- If none of the above advice does not help the situation, try to reset your password and log in again;
- Do not use a password or E-Mail any symbols, password must being only characters and numbers;
- Do not use Steam-account, if the game is not bought on it, and on the other account. With the «Steam Family Sharing»to play in multiplayer you can't to connect also;
- Your e-mail address from a Steam account must match the email address used when you registered on  ETS2MP site. This is a very important point!
- Run Steam, then press Profile> Edit Profile> My private setting and set a to all point is "Public";
 
If none of the above works, then try these:
 
1) Go on Documents-ETS2MP and delete client.edc
2) Write your password and mail into a text file
3) Open ETS2MP and copy the mail and the password from the text file created before on the ETS2MP login page with CTRL+V

 

If none of the above works, then please send us a ticket over Support system (support.truckersmp.com)

 

this topic may help you a little

 

 

3 hours ago, xXBloodSwordXx said:

Is possible to remove his previous account and create a new one?

for this question,the answer is no.one e mailbox can only be tied to an account.

if you remove your peivious account,this will permanently delete your account and this is is a permanent action and can not be reverted.

you can read it here

 

 

Best Regards

Soul Knight

[[T.G.E][01] Lorena*]

Dear @xXBloodSwordXx,

Has your problem been solved with the answers given in this topic?
Please let us know!
Thank you!

-Lorena*

<Support Manager>

[MrCipr]

Dear @xXBloodSwordXx,

 

this topic has been inactive for over 3 days and because of that, the topic will be moved to Inactive topics.

If you still need help, you should create a support ticket: https://support.truckersmp.com.

 

Best regards.

 

MrCipr

TruckersMP Support

 

//Locked & moved to Inactive due to inactivity

[Guest]

Dear @xXBloodSwordXx,

 

This topic has been inactive for 2 more days and because of that, the topic will be moved to the Unsolved topics section.

Thank you very much for your help and participation. Have a great day! 

 

Best regards,

MHT
Support Manager

 

/Moved to Unsolved due to inactivity.