Jump to content

Question

Hello, I have a problem. I can't go into multiplayer. Because he writes "invalid email or password". Although I enter everything correctly.

20180724025928_1.jpg

Share this post


Link to post
Share on other sites

11 answers to this question

Recommended Posts

  • 1

Hello,

 

You are not logged into the correct steam account that was made for the TruckersMP account you are trying to login.

 

Kind regards,

-Arctic Wolf l Viva Trucking 

Share this post


Link to post
Share on other sites
  • 0
Guest ^^Mr.Wolf^^ ~[CZ/ENG]

Hello dear @alex2008514

Problem with Invalid email password : 
Please follow my steps : 

- Enter to the site with E-Mail, which you register on the site, not your game nickname, or Steam nickname;
- Write your E-Mail and password in Notepad, and then copy them one by one paste in the login window, if you  not sure that your login and password is correct writing by yourself;
- If none of the above advice does not help the situation, try to reset your password and log in again;  ------- TruckersMP - Account - Settings - Account Settings //  https://truckersmp.com/profile/settings#account

 

- Do not use a password or E-Mail any symbols, password must being only characters and numbers;
- Do not use Steam-account, if the game is not bought on it, and on the other account. With the «Steam Family Sharing»to play in multiplayer you can't to connect also;
- Your e-mail address from a Steam account must match the email address used when you registered on  ETS2MP site. This is a very important point!
- Run Steam, then press Profile> Edit Profile> My private setting and set a to all point is "Public --- https://prnt.sc/j4gkew

 

If none of the above works, then try these: 
 
1) Go on Documents-ETS2MP and delete client.edc
2) Write your password and mail into a text file
3) Open ETS2MP and copy the mail and the password from the text file created before on the ETS2MP login page with CTRL+V

 

 

If  none of the above works, then please send a ticket over Support system : 

https://support.truckersmp.com

 

 

Good luck! 

And enjoy your Trucking  :wub:

Best Regards 

Mr.Wolf_**CZ** =) 

TruckersMP Members :tmp:

Edited by ^^Mr.Wolf^^ ~[CZ/ENG]
I changed the "Send us a ticket" to "Send a ticket" due to you not being support.

Share this post


Link to post
Share on other sites
  • 0
Guest BombZ

@alex2008514 Hello!

 

1-) Your e-mail address from a Steam account must match the email address used when you registered on TruckersMP site.
2-) Try to reset your password and log in again.
3-) You should not use Family-Sharing.
4-) there are known issues if you use special characters such as ä,ö,ü or what ever whcih is not English default alphabet.
Please try typing your password into notepad and copy it and then paste it into the password field using ctrl + v.
(This may also apply for your email if it contains special characters)
5-) Please write a support ticket here http://truckersmp.com/support/

 

You can browse by this topic.
 

Regards B)

BombZ

Share this post


Link to post
Share on other sites
  • 0
Guest Forz0214

Hello there,

 

Your e-mail address from a Steam account must match the email address used when you registered on TruckersMP site. Try to reset your password and log in again. You should not use Family-Sharing. There are known issues if you use special characters such as ä,ö,ü or what ever whcih is not English default alphabet. Please try typing your password into notepad and copy it and then paste it into the password field using ctrl + v. (This may also apply for your email if it contains special characters)

 

*if your problem is not solved, please write a support ticket here: https://support.truckersmp.com/ 

 

Regards 

Forz0214

Share this post


Link to post
Share on other sites
  • 0
Guest Ganymede

Try to login website. If you cannot login website, try to reset your password.

Share this post


Link to post
Share on other sites
  • 0
Guest died

Hi Forum Member:

 

Make sure that you are logging in with the Steam account that was originally attached to that TruckersMP account. 

 

Change the e-mail address that is attached to your TruckersMP account .An example would be Yahoo!, Gmail or Hotmail.
 

Make sure that the @ symbol is being entered correctly. You can copy the symbol in Notepad and then paste it when you are typing your e-mail address. You can also hold ALT and type 6, 4 using numpad to create the symbol.

Share this post


Link to post
Share on other sites
  • 0

Hello There! 

 

I Have That Same Problem Before But I Realısed I am At Wrong Steam Account. Change It To Your TruckersMP Account And It Wıll Be Fixed.If Its Fixed Please Notify Us.

Share this post


Link to post
Share on other sites
  • 0

Hello, follow the steps:

  • Change your e-mail address. There is a known issue that some of the e-mail addresses do not work when logging into the MP client. Change your e-mail address of the account to one that will work with the MP client. An example would be Yahoo!, Gmail, Hotmail account.
  • In order to change your e-mail address, you need to contact Support team and have them change your e-mail address. Simply create a new ticket and ask them to change your e-mail address for your account.
  • Make sure that @ symbol is working when you're logging into MP. Sometimes it's easy to miss that you have not entered the @ symbol for your e-mail address when logging in. If that's the case, you need to either hold down ALT and type 64 (using numpad) to create the @ symbol, or copy and paste one into the login screen.
  • Make sure you're logging in with the correct Steam account (the one that is linked with your ETS2MP profile).
  • You need at least 2 hours of single player play. (I suggest 4 hours of single player)
  • In addition this video will be useful
  • Also you can get support here by creating a ticket

 

Good luck with! Hope it works. 

Best regards.

Share this post


Link to post
Share on other sites
  • 0
Guest CrackPrewier

Problem Solved ! Thank you for participating.

 

//Locked and moved to solved

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

×
×
  • Create New...