DJ Jefferz Posted August 11, 2017 Share Posted August 11, 2017 Suggestion Name: Feedback system Suggestion Suggestion Description: When using the new feedback system my ticket was answered and closed. at this point, I felt the answer provided was not satisfactory and went to pursue this further. As the ticket is closed I can not further comment on the feedback form. after inquiring further. I was advised to take this further, I would need to open another feedback ticket to answer the previous one. by doing this it's going to create unwanted ticket openings and also confuse the situation further. My suggestion is to have some kind of clarification before tickets are closed or maybe that when a closed ticket is replied to it re opens it. Any example images: N/A Why should it be added?: People will feel their answer is not satisfactory and will cause more conflict if they can express their view anymore. it would be wiser to keep it contained in one space to keep things simple || || Currently: || || Former: || || || Link to comment Share on other sites More sharing options...
Guest Posted August 11, 2017 Share Posted August 11, 2017 Hi there, This is my fault as I had gathered the question was answered and said sgt_tailor could close it. We will be looking further into a way of managing feedback tickets so that they won't stay open forever or that we aren't forced to close them to avoid them staying open forever. Thanks and I apologise for this. Please open a new feedback and link the old one so that we can look back at it and carry on the conversation. Thanks. Link to comment Share on other sites More sharing options...
Guest Posted May 8, 2018 Share Posted May 8, 2018 When the feedback is marked as "Finished", you can re-open it within a week. Done. Link to comment Share on other sites More sharing options...
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