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Feedback issue?


DJ Jefferz

Question

So I've just used the new feedback ticketing system on the website. Not particularly pleased. I submitted my initial feedback which was then passed to the necessary person. they give it an answer but it wasn't the most satisfactory answer. They mark the ticket closed. which means I can't reply any further? Where do I go from here? as I have more to say about the issue but I've been closed down. Nothing will go anywhere if people are raising issues and their ticket is being closed prematurely. Whats the next step? do I open another ticket or am I just meant to leave it? Do I PM higher staff. To me, the ticket is unresolved and shouldn't have been closed. Just because someone answers the ticket doesn't mean they can just close the ticket. Suggestions on what I should do now.

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Currently: 169325408_role_RetiredTeamMember(1).png.3799d5821e5418f1e7f90e9025c25f07.png || 1531540532_role_5Patron(4).png.063edcf850be00b4f1801f75c0617ad2.png || 1797634707_role_VeteranIV(1).png.4b44684b362beaaf0d467874cc636b90.png
Former: 320068038_role_EventTeam.png.baf3dab994248e1702aca34608fe9fef.png || role_Support.png.ad716e35768b3c7e90fca2d1c00c4aa0.png || 1919628800_role_ForumModerator.png.731ed19b45f1a4578f523eb15a14e464.png || 39156329_role_GameModerator(1).png.437a0bdc461dcc23eb1025208aa6b8c4.png

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Hi Jefferz,

 

Normally when you contact / create a ticket via the feedback system your case is reviewed by 'upper staff', as you already know. These individuals have final say on what happens with the feedback ticket you opened. Since you stated you were given a reply and the ticket was closed, whatever subject matter you created the ticket for, was most likely declined. You have very limited options on what to do from here, because like said above, upper staff have a final decision especially within the feedback system.

Quote

 they give it an answer but it wasn't the most satisfactory answer. They mark the ticket closed. 

 

My advice to you, would be to get in contact with a project manager (via pm)  as judging by the ranks within the community (I have linked a forum information thread below for you to look at): 

Once again, I must bring to your attention - If you have received a reply from your feedback ticket you opened and it was closed with a statement saying it was rejected, this is usually a final decision taken onboard. 

 

 

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3 minutes ago, Dj Jefferz Atlas GG Owner said:



This doesn't explain the answer I'm looking for? I'm not asking how to submit feedback. I'm asking what do you do if your ticket is closed but you feel it's still not resolved? 

The link does not explain this at all.

 

In this case, re-open a new ticket and it will be answered. ^_^


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