I need help

[Meraklije Nis]

Can you help me? I can't login onto my account in game it says that e-mail or password is invalid.. When i come on website here the same e-mail and password works. Can you tell me what to do? I validated my game cache on steam ... And still nothing. 

[Cooper's Freightmaster]

If your ticket is still open let the supporter know the information they have told you has not worked.

 

Moved to Support Help

[Gun Powder]

 

Do it again and if you get the same thing you would have to change the password TruckersMP

[Meraklije Nis]

I changed password like 10 times and still nothing i don't know whats happening these guys from "Help Desk" are pretty much helpless..

[Gun Powder]

 

And your mail if it's okay , if I reach you can write an email to TrcukersMp so that they can help you.

 

Mail: [Removed, you do not email here!]

 

They will sort this problem

Edited August 5, 2016 by Cooper's Freightmaster
Email removed

[Meraklije Nis]

Alright thank you.

[Gun Powder]

No problem  

 

[Meraklije Nis]

I think that i will solve my problem cuz im new here

[Mudkip_]

Uhh don't email feedback for support..

 

Create a support ticket. we have a department for that

[Meraklije Nis]

I did that and they are telling me to do something what i've done allready

[Guest]

Hello Dear, @Meraklije Nis

1-) Your e-mail address from a Steam account must match the email address used when you registered on TruckersMP site.
2-) Try to reset your password and log in again.
3-) You should not use Family-Sharing.
4-) there are known issues if you use special characters such as ä,ö,ü or what ever whcih is not English default alphabet.
Please try typing your password into notepad and copy it and then paste it into the password field using ctrl + v.
(This may also apply for your email if it contains special characters)
5-) Please write a support ticket here http://truckersmp.com/support/

----------------------------------------

Regards,
TSRVTC | ismail [TR] [EN]

[MReaker]

1 hour ago, ismail said:

Hello Dear, @Meraklije Nis

1-) Your e-mail address from a Steam account must match the email address used when you registered on TruckersMP site.
2-) Try to reset your password and log in again.
3-) You should not use Family-Sharing.
4-) there are known issues if you use special characters such as ä,ö,ü or what ever whcih is not English default alphabet.
Please try typing your password into notepad and copy it and then paste it into the password field using ctrl + v.
(This may also apply for your email if it contains special characters)
5-) Please write a support ticket here http://truckersmp.com/support/

 

----------------------------------------

Regards,
TSRVTC | ismail [TR] [EN]

 

So does it works 

[Meraklije Nis]

@ismail i've done all that and stl same...i wrote a ticket and they are pretty mch helpless

[Meraklije Nis]

I let them know but noone isnt responding ... My supporter was @Julien78 and she is online and she don't help me.. I don't know why is support unorganised.

[Kibatsume]

^

 

First of all I sent you the only solution I know for this, you said me you don't understand english that well and for me english is not my main language. I wanted to let it to someone who can help you speaking you're language or a better english than me because if i'm having problems explaining you how to do plus you don't understand, it will bring us nowhere. 

It happens on support that tickets in other languages can wait until 3d to get a supporter able to help, we are sorry for that, it's like for reports it can take time but don't forget here all are volounteers. 

 

You posted here to get help that can be a good idea you can also precise in you're post something in serbian so maby a member speaking serbian will help you since there is not serbian subforum but again please be patient and it will not help to complain about us because we are suposed to be here to help and not to get complains because we can't. 

 

Thanks you

[Meraklije Nis]

Well solution that you sent didnt worked. @Julien78. I think that is in your interest to get more players.. How can you get players since you can't help them solving a problem which is yours ? 

[Bi11fx]

Have you ckecked that your e-mail adresss is typed in right with an @ because the @ symbol, your not able to type with the keyboard in the login-screen. You must copy and paste it !

[Ashley]

Best answers provided. Locked and Moved to Solved.