[ANSWERED][GMM] Are there any changes we might see in the future regarding the game moderation team?

[Professor Slopsink]

I saw that the web report system was very low from time to time and this did not last very long, I think new staff members were recruited to solve this issue. But this does not seem to be a sufficient reason to solve the issue because the web reporting system has reached a normal load again. Are there any changes we might see in the future regarding the game moderation team? 

[JustBrankoGaming]

We constantly try to adjust our team towards the load on the website reports. Sometimes we have to organise a recruitment session, as we did at the start of this year but it takes some time between opening applications and when everything is finished. We need to check the applications first, then have to interview certain players and decide whether we want to offer them a spot in the team or not. After that we have to onboard them and they first need to receive a training by our Game Moderator Trainers. After they have received that training they are ready to work on the website report system, under the supervision of a Game Moderator Leader. However, there's quite some weeks between opening applications and having people ready to work on the website reports. We try to act quickly to have the amount of website reports low, but we can not act on it in a few days. At this point in time we are quite happy with the load on the website report system, as it is remaining quite steady.

 

In September we have also made some changes to our moderation strategy (more information in this blog). We shifted our focus towards live in-game moderation, so we can handle quicker on rule violators. This means that the load on the website report system might sometimes be a bit higher, as we want to make sure that players in-game can enjoy their game experience. We have more moderators actively moderating areas in-game, and more reports are being dealt with in-game. 

 

In the near future we won't make any changes to our moderation strategy as currently we are quite happy with the way we deal with reports. However, I won't be able to tell you that we won't explore different methods and strategies in the future to further enhance our moderation strategy.