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Connection Error



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Dear @stannemanb



You may be experiencing a problem with your internet connection. Try logging in again after resetting your modem. If the problem is not resolved, I recommend you to try the following ways.


Solution 1: 

  • Go to Steam Library 
  • Right Click on ETS2 
  • Properties 
  • Local Files
  • Click on verify of in-game files


Solution 2:

  •  Press the Windows Key + R (Win+R) on your keyboard
  •  Enter "%programdata%" and press Enter (without the quotes)
  •  Find the folder "TruckersMP", "ETS2MP" and delete that folder.
  •  Navigate to C:\Program Files\ or C:\Program Files (x86)\  and delete the folder named "TruckersMP Launcher"
  •  Go to our website and re-download and install the Launcher with admin privileges 


Solution 3:

  •  Run TruckersMP in compatibility mode for Windows 10, please follow this guide https://www.laptopmag.com/articles/set-compatibility-mode-windows-10
  •  Run the program as an administrator (right-click the shortcut and select 'run as an administrator' and accept the UAC prompt. 
  • Install the following programs:
  • .NET Framework 4.6.2: https://www.microsoft.com/en-us/download/details.aspx?id=53344
  • VisualC++ 2015,2017,2019 (64bit) : https://aka.ms/vs/16/release/vc_redist.x64.exe


If the problem is not resolved, you can contact us here.



Kind Regards,



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Hey there,


Usually, this issue is solved simply by launching your game as administrator, or by using a VPN.


Let us know if this works, and likewise if any other solutions work so we can keep the forum organised!


Kind Regards,


TruckersMP - Support

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Dear @stannemanb,


In order to fix this issue, please try the following 3 solutions:


Solution 1:


1. Go to "This PC" and copy/paste this path C:\Users\%USERNAME%\AppData\Local\Microsoft\Windows\WebCache & C:\Windows\Temp\WebCache (if available).
2. Delete all files from both folders.
3. Launch the launcher and try again.


If you're trying to follow the path (opening folders one by one) you'll have to do the following before doing so:


1. Go to "This PC"
2. Go to the top of the window, and select 'View'
3. Set a checkmark in the box saying 'Show hidden elements'
4. Now, try following the path -> C:\Users\%USERNAME%\AppData\Local\Microsoft\Windows\WebCache


Incase you're not being able to access cache folders please do the following:


1) Open CMD as Administrator
2) Enter the following command to direct cmd's focus on the folder where WebCache is stored. "cd C:\Users\%USERNAME%\AppData\Local\Microsoft\Windows"
3) Enter the following command to delete the WebCache folder. "rmdir /q /s WebCache"


Solution 2:


Try opening an elevated (Administrator) cmd and type in the command: sfc /scannow
Then it'll guide you through what to do, when it finishes, restart your pc (It might also ask you to restart before doing the scan, if it does, you'll still have to restart after the scan :-))


Solution 3:


1) Press the Windows Key + R (Win+R) on your keyboard
2) Enter "%programdata%" and press Enter (without the quotes)
3) Find the folder "TruckersMP" and delete that folder.
4) Navigate to C:\Program Files\ and delete the folder named "TruckersMP Launcher"
5) Go to our website and re-download and install the Launcher with admin privileges https://truckersmp.com/download/
6) Open The Launcher with admin privileges and click "Install Available Updates" 


I hope this works 🙂
We're looking forward to hearing from you 🙂


TruckersMP Support


TruckersMP - Support Team


My supported languages: English, Danish

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Hello there @stannemanb,


It has been 3 days since the last reply on this thread.

Because of this inactivity, this thread will be moved to Inactive Topics.


If you do have any queries, please Direct Message me or another Support Team member.

Upon request, we can reopen this topic - within a period of 7 days.


Thanks to all for your participation!




TruckersMP Trial Support


// Locked and Moved to Inactive Topics

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