Jump to content
  • 0

Sudden "connection broken"


matematysek
 Share

Question

Hi all,

this has been happening to me and according to chat also to other players: https://www.youtube.com/watch?v=cPpIPZ4J7Jg

Video is from last December, when I have contacted support via a ticket, but we did not get that solved, however support staff also got it back then. Today game did that again multiple times, when approaching a medium or big jams, or heading to Calais. Multiple people have also complained about it in chat, and somebody thought, that it is a server problem, since it is happening to more than a few people. Once, I was in logging queue of 70 players, while server was at cca. 3000 people. Before a few days, it was not happening, even in big jams it was OK. Do I have to do something to fix that? Or is it a server-side problem?

I did of course record it now, but it is now behaving exactly same as in December, so I do not need to cut and upload another video, however I can, if needed.

My internet is 100 Mbit/s for download and 10 Mbit/s for upload, and line was not busy, just my game and two people surfing at websites. I also have a decent processor and 24 GB of RAM, so I also think, that problem is not on my side.

I did not check all recent threads here, so sorry, if that is somewhere here being solved.

 

Thanks for all solutions!

Link to comment
Share on other sites

6 answers to this question

Recommended Posts

  • 0

Hello,

 

Your internet may have a period of "blackout" while on the servers, and to prevent other users issues, you get kicked off soon as that connection drops.

 

My advice is make sure you don't have any Network Heavy programs running in the background, and if all is well, Your ISP may be the problem.

 

Simulation 1 server, Simulation 2 server have you tried ?


Kind Regards, 
Mehmet [24]

Link to comment
Share on other sites

  • 0

Hello There @matematysek

 

 

First of all, welcome to TruckersMP Forum.

 

Possible solutions:

 

1-) Don't use Wi-Fi;

2-) Don't do download, many browser tabs open, stream, Spotify while playing;

3-) Make sure your internet is not being shared at the same time that you are playing;
4-) When disconnected from a server, try to connect to another server with few users;
5-) Prefer to start your trips and places with less traffic before reaching areas with more traffic;
6-) Using programs like NOPING helps to change your internet route with game servers, this avoiding sending packet data losses before you solve your route problem with your operator.

7-) Use VPN this Improve latency and reduce ping using a faster server connection.

 

Good luck! 

 

 

                                                                                                                                                     Be positive that everything will be fine, even in the worst moments!

 

                                                                                                                       mud.png   1791576545_role_VeteranI1.png 1531540532_role_5Patron(4).png.063edcf85

 

 

 

Link to comment
Share on other sites

  • 0
9 hours ago, AzBrazilSP said:

Hello There @matematysek

 

 

First of all, welcome to TruckersMP Forum.

 

Possible solutions:

 

1-) Don't use Wi-Fi;

2-) Don't do download, many browser tabs open, stream, Spotify while playing;

3-) Make sure your internet is not being shared at the same time that you are playing;
4-) When disconnected from a server, try to connect to another server with few users;
5-) Prefer to start your trips and places with less traffic before reaching areas with more traffic;
6-) Using programs like NOPING helps to change your internet route with game servers, this avoiding sending packet data losses before you solve your route problem with your operator.

7-) Use VPN this Improve latency and reduce ping using a faster server connection.

 

Good luck! 

1) My PC is connected to internet via a cable.

2) Nothing else than Steam is open. Steam does not download, I have it open, since game would otherwise not open in MP, what is to my knowledge a known problem.

3) I don´t think, that one or two people browsing websites (no videos nor downloading files) would make it that bad.

4) I was at EU Sim1 with less than 3000 people. I had no problem like this earlier with full EU Sim1 server.

5) I started in Prague, headed tovards Linz for a job, and then went straight to Calais. That video is with same problem, but older.

6) This does not seem like a ISP problem, since others in the same area and time have also complained about disconnecting. Ping shouldn´t be high, since when I talked about this last year with support in a ticket, we concluded, that from my city to server it is quite close, and I even tried to ping there, no problems.

7) I can´t use VPN.

1 hour ago, Winter~ said:

Hello there @matematysek,


Did you get the answer you were looking for with the answer given above?
Your confirmation of the status of your issue/question helps us keep the forum always organized!
I look forward to your response 🙂 

 


Kind Regards,
Winter~ | Support
TruckersMP Team

I don´t think so. First reply talks about kicks from server, but that would give me a "you got kicked" message, but this message is "connection broken", "in queue",... I once tried to accidentaly join in full Calais, and i did not manage to do it in time, so it kicked me and I had to restart the game. If this was kick, then I would have to restart game too. I did not have to do so now, the game eventually logged me back in a few minutes. Also it does not seem like a short internet outage, I had that once, and message was "connection lost" and I was offline until  I restarted game, when internet went back on. And this is sometime accompanied by froze of all players.

I think, that something is broken elsewhere, probably at TMP side, since I am not the only one, who was being disconnected. As I mentioned before, after those disconnections, people have talked in chat like: "finally"; "what is with servers?"; " I think, that it is broken"; "why it keeps disconnecting me?"

Are all EU servers in one physical location? If so, then I think, that it would not solve problem with connectivity, if the core of it is on TMP side. I think, that TMP line to Internet does not manage to handle a lot of data to be transferred multiple times. If thare is a lot of players on load range of each other, then TMP have to send data about every player to everyone of them, probably causing disconnection of somebody to handle it.

Link to comment
Share on other sites

  • 0

Hello there, 

We are thrilled to hear that your query has been answered!

 

Should any further questions arise, please do not hesitate to create another topic, visit our Knowledge Base, or contact us through a Support Ticket!

 

-> Create a Support Ticket: https://truckersmp.com/support/ticket/create 
-> Knowledge Base: https://truckersmp.com/knowledge-base
 

 

Kind Regards,

 

Jamie R
Support Team
TruckersMP.

 

//Locked and moved to Solved.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.