Search the Community
Showing results for tags 'feedback system'.
Found 3 results
How long do Feedback Tickets response take?
Mikeey! posted a question in Solved TopicsHello, 11 days ago I created a feedback ticket to get VTC VALIDATION. I was asking some owners of other VTC's after what time they got their validation. Answers was about 4-7 days. Is there a problems or a big traffic right now with VTC's? Or a response deadzone? Or maybe my ticket is hidden? I'm waiting, but I just want to make sure someone will answer it. Also, is there any ETA about responses? Best Regards. Mikeey.
Hello, Suggestion Name: Disabling the possibility to edit the first feedback comment after the feedback has been claimed by upper staff. Suggestion Description: Such a feature has been enabled in the report system, so I think it should be enabled in the feedback system, as the user can edit all previous comments even after receiving and answer by an upper staff. Any example images: Why should it be added?: Already explained above. Kind regards, Fezz [AE]
How long should a feedback ticket usually take?
CabOverGuy posted a question in Solved TopicsI recently submitted a feedback ticket to the Game Moderation Management section as I have been perm banned, I submitted a ban appeal prior to the ticket, however the admin responding said that it was up to the game management to unban anybody for "ban evading" from my understanding. As my brothers and I share a computer, but all have three of us have different TruckersMP accounts, one of my brothers was banned but none of us went onto a server during that ban period, however we all got banned anyway. I submitted the feedback ticket almost three full days ago as of now, I know these tickets can sometimes get backed up, but is there any normal time period for these tickets to be responded to/estimate on when I could see a response/is the system currently backed up with an overflow of tickets? In my past of dealing with TruckersMP, ban appeals and regular support tickets have taken only around 24 hours or less for each one to be responded to.