[Web Reports: Show guidelines on what should and shouldn't be reported]

On 9/1/2023 at 7:08 PM, MartinV90 said:

The only thing I do question, sometimes is the inappropriate overtaking, I have seen people who have overtaken 10+ trucks get no action, but surly that is classed as inappropriate overtaking and driving the wrong way for that amount of time? I personally feel you should only be allowed to overtake two trucks.

We take into consideration if it was a heavily populated area (25+ players) and if there was any real danger caused.

 

In some situations this means it's technically fine to overtake multiple people. If there is nobody else around then you should be able to.

[Harsher bans for car users]

People are just going to stop using the car, but keep their reckless behaviour in a truck.

 

Then what?

[Give Admins Options for a "Police Truck"]

We've been wanting this for a while just because it's a fun perk.

 

Even if they intend to add it, the priority is going to be very low I assume as there are more important things to work on rather than a police truck.

 

Fingers crossed.

[Update to our Game Moderation Strategy]

12 hours ago, Foobrother said:

Yes on paper, you're right. And I can see that now the web-report system is at "Normal". But I'm still waiting to see any improvement on the road.

I've been playing regularly on CD during peak times (with 3000-3500 players connected) over the last week to see if GMs are more present and if my in-game reports are processed.

While I've seen a bit more GMs playing, I've not seen more active moderation going on and my in-game reports are still timing out.

 

Also, to continue with the logical thinking, if we have more moderation (in-game) that means we would have more people punished and banned? At the end of the day, the offenses remain the same as if they were reported on the web system?

So that should translate to:

More in-game moderation (kick & bans) + new, more performant, system preventing ban evading = less total connected players compared to before September (when the latest update was deployed)

Unfortunately when I'm looking at the public stats I'm not seeing any decline in number of connected players since the update announcement on 1st of September:

Maybe because there are more new players than in the previous months which would compensate the banned players (who, by definition, should be less connected)?

Or simply because we are still not processing more offenses than before the update

 

Or another reason I've not foreseen?! 

The amount of new players probably compensate for it.

 

TMP ID: 5200000 is from 2 September.
TMP ID: 5219635 is from a few minutes ago as of writing this.

 

19635 new players in 20 days.

[Update to our Game Moderation Strategy]

Just now, L-DragO* said:

Naa..

 

Just giving out my point of view

My thoughts

I love thinking out loud

That's fair. But I think letting the community decide on moderators is just going to become a popularity contest.

 

Btw, are you even aware that punishments are not anonymous internally? If you submit a feedback ticket they can still see who messed up.

[Update to our Game Moderation Strategy]

47 minutes ago, L-DragO* said:

@Mavi~ and @StateCA [NL]

You guys get promoted behind the system..

 

But.. your promotion should come from our ratings we the players Community...

 

That's how a good system is supposed to be .......

or at least a bit of contribution from players / community....

Nepotism.

[Update to our Game Moderation Strategy]

24 minutes ago, L-DragO* said:

I have been answering those simple questions..

 

But u've been ignorant to acknowledge them ...

 

 

 

You know what I give up.

 

You're correct. I am a cowboy and I can do whatever I want. I could ban you right now and if you submit a feedback ticket there is nothing management can do because I am anonymous! Haha!

 

Let me log in on C-D and ban everyone on sight now since I am anonymous anyway, right?

[Update to our Game Moderation Strategy]

30 minutes ago, L-DragO* said:

Please don't quote me wrong ..

I never said u should unban trolls in the game ....

Yes .. people make mistakes..

But not trolls.. they ram drivers intentionally

Stop using that as a mind game..

Doesn't work on me 

Only if I don't want to talk about it ..

 

Every moderator have their first sentence mind game....

 

Don't be sorry it's freedom of speech (democracy) 

Because you are a moderator you no it all

Me As a driver or player without any post I no nothing 

 

You Moderators always feels y'all knows all.. and your say is final...

 

And where did I spread misinformation?

 

If what am saying it's getting you angry ...

Deal with your feelings....

Fact or no fact 

Am saying my piece

I own the game and I play the game ..

 

Why is it not my right to know the moderator that got me banned...??

What is TMP up to? That as players we don't have rights ?? Only moderators.

 

Am giving an argument for sure..

And it's getting into your feelings

 

Anonymous encourages abuse...

Because...we can't talk about you 

About un-necessary ban

Getting a player ban ... by wrong id

Ban ..using the rules as an excuse..

 

Maybe you can't do whatever you want ...

But, you sure do silly mistakes with the power of a mod..

 

Yes ..Management don't find out till you get reported..

 

And not all reports get you scolded

That's why you guys brag about ..using the word....  "you can creat a ticket..but it will be waste of time.. because it won't change anything..... 

 

 

 

Internally we do know which moderator has issued the ban.

 

Why exactly do you need to know? How does it prevent abuse if you know? Why does it prevent you from contacting management to report abuse?

At what exact stage in the feedback process is it necessary for you personally to know the name of the moderator that issued a ban incorrectly?

 

Why are you unable to answer these simple questions?

[Update to our Game Moderation Strategy]

1 hour ago, L-DragO* said:

First of all am not in anyway been dramatic..

 

But if I am .. so are you ..

 

Soo u have the right to ban us anonymously but we don't have the right to no who u are ...

 

That information is very important to us..

So we no the kind of moderator you are ..

 

"If the vast majority?"

 

if you say vast majority abuse the information only to  harras moderators ... then you guys are doing everything wrong ...

Talking about abusive system..

Same as you moderators you abuse your power...

And it's a live simulation.. where you drive with different characteristic of people..

Same in the real word..

But in simulation you are untouchable just 

Exchange of bad words

 

You can't excape abuse...

That's what makes us human ...

 

 

Yeah fair, it's perhaps not the vast majority. But it's not a small minority either.

Getting harassed is not a rarity, it was almost a weekly guarantee depending on how much work you do.

To "victim blame" us for claiming we don't do our work properly and deserve the harassment is ridiculous. I should start unbanning the trolls that intentionally ram people on C-D because I got harassed? Clearly the ban must have been wrong, you are correct. Excellent logic.

 

I am sorry to be this frank and perhaps rude. But you have no idea what you're on about and it is extremely frustrating to read. You're genuinly spreading misinformation and acting as if you're spitting facts.

 

It's not your right to know who banned you. And if you think it is, then why can't you give an argument of why it should be your right?

How does making us anonymous encourage abuse in any way?

 

I seriously don't get it. Do players really think we are cowboys that can do whatever we want? That there aren't strict internal rules and procedures to prevent abuse? I honestly would not even know of a way where I could abuse my power without management finding out about it.

 

[Update to our Game Moderation Strategy]

1 hour ago, L-DragO* said:

Same here bro...

I totally was not in support of hidden a Moderators name ...

They have to take responsibility....

Good or Bad ....

 

But..TMP hard to give them more powers.

 

And drivers like u and I..

Mean nothing...

U don't have right to say anything

U don't have right to complain

 

    " Do not talk about ban here or there"

 

The time we complained about them..

To a certain extent...it made some of them rethink there harsh ban ..

When it was not really necessary..

 

Then TMP decided to hide there names..

 

We who play are also not humans ..

We don't get treathten by other players

Only moderators... 

 

U made them moderators

U gave them power

Then u hide there names..

Who does that...

 

How do you want them to take correction?

 

We should creat a report / ticket or whatever its called...

Naaaa....

 

"We make up the community"

Not just TMP dev alone

 

The real word police don't hide there face or identity...

Even with there guns ..

When they are wrong people tell them in their face ...

 

#ShowTheirNames

They should scrap out web report...

Let they be only in-game report...

 

TMP has turned from gaming to report system

 

Scrap it out ..yes I said it

And am chilling why saying it

Stop being so dramatic. I really do not get the point.

 

Why should the person who got banned have to know who issued the ban? What do they gain from that information? Why do you care to know? If the vast majority only abuse this information to harass the moderator, then why would you ever insist in good faith to keep such an abusive system in place?

 

What did you lose from this change other than the pure privilege of knowing who was the moderator?

 

Please explain, because I am lost.

[Update to our Game Moderation Strategy]

On 9/19/2023 at 11:39 PM, Be4rdy said:

and now mods can have their powertrip and not worry about being found out by the user

Define "powertrip". And why should the user have to know?

[Update to our Game Moderation Strategy]

On 9/15/2023 at 10:00 AM, CLUSTERTRUCK said:

The moderation team are to blame for this culture, they created it, not the clients...
I hope that explains my point for the dumb dumbs..
 

 

Anyways

 

You've said this already. Again, I invite you to bring something a little bit more constructive rather than just pointing fingers without reason and then exclaim you do not want to argue with idiots and get mad that we do not "fix" things.

 

Your comments/insults are not feedback. They don't help whatsoever.

 

How did we create this culture?

What needs fixing?
How do you propose we fix it?

[Update to our Game Moderation Strategy]

46 minutes ago, CLUSTERTRUCK said:

I was taught never to argue with an idiot, so i won't...

Not much of an argument anyway when you are just throwing random insults at people

[Update to our Game Moderation Strategy]

Just now, CLUSTERTRUCK said:

 

Why am i not surprised...
... If you don't understand the problem how do you expect to fix it

> Walks into forum
> This toxic behaviour is due to your own GM Team!
> Refuses to elaborate

 

"Why don't they understand the problem and fix it?"

 

10/10 my guy, keep it up!

10 hours ago, ZachSkinner02 said:

while they're at they should bring down the ban term from 3 months to at least 1, because its just way too ******* excessive within a few weeks any bad blood between players is already gone and by then the ban is just completely pointless, especially if it was for a small mistake (see my most recent ban for just how power hungry some of these mods are in-game) another suggestion: if banned you should the very least still be able to play on the arcade server (which has no rules)

Please make your ban history public and show the world how "power hungry" we have been with your bans.

I am sure people will agree when they see the videos.

[Update to our Game Moderation Strategy]

11 hours ago, Foobrother said:

He/she wrote "this toxic culture that your moderation team has let develop"

"toxic culture" = reckless driving and racing which is becoming more and more the norm in TMP. And, as a result, does generate more and more reports

 

And the 3 phases I described are showing how/why it happened. And why he/she says this blog announcement & changes are felt more like a "blame" to people reporting rather than something to really stop this "toxic culture".

I disagree that's what he is refering to with toxic culture. But no point in discussing it with you anyway because neither of us knows what he truly means.

[Update to our Game Moderation Strategy]

22 hours ago, Foobrother said:

First, I think he/she meant the moderation rules/strategy and not the team itself.

But it's fairly simple to understand:

- Phase 1: we had more new bad players during COVID for many various reasons

- Phase 2: TMP became less attractive, and it has been decided to reduce the punishments, cancel the existing permanent bans, increase the speed limits on EU SIM2 & Promods and organise more racing events

- Phase 3: this new blog message whining there are too many reports. And announcing TMP is making it harder for people to report with bigger limitations (number of reports and age of offenses) and new reporting ban rules (which are harder than bans to prevent you playing)

But none of this has anything to do with the toxic side of the web reporting system.

 

So I am not sure what he meant with it. Sounds like he just wants to trash talk the team for whatever reason and can't be bothered giving anything constructive.

 

 

[Update to our Game Moderation Strategy]

20 hours ago, CLUSTERTRUCK said:

Sounds like your trying to blame us for this toxic culture that your moderation team has let develop

How exactly? I don't understand this statement.

[New auto-kick system for Ban Evading players?]

6 hours ago, Foobrother said:

Does that mean that the system is now able to detect people using another account and will auto-kick them?

Yes.

["Is claimed?" instead of which GM took the case.]

1 hour ago, ETS2-Sponsor said:

Regarding the report, I personally said that this is hidden in the problem of not hiding:

One * This is hidden, but the player can't see the handler unilaterally, but the reality is that since they are all game staff or management department, is it necessary to hide it?

Second, the reporting system continues to be hot, whether it is understaffed or ignored by the management department. . .

Three * is an unnecessary report, and it is the beginning of the ban when it comes to the management department. . .

There are so many violations of road regulations in the game, and how many are banned in real time?

Five * If you have patrols all the time in your game, the reporting system will not be so crowded.

There is also "joining the team". There must be no ban within 12 months, and some bans are implemented by rules that you don't have. . . Anyway, you are the eldest brother, and you have the final say about the rules of the game. You will do whatever it takes to enforce the ban.

 

 

Greetings from TruckersMP sponsor "ETS2- sponsor"!

 

This change was not implemented to reduce the load on the web report system.

[TruckersMP and the team of Game Moderators (opinions, questions, etc.)]

On 8/8/2023 at 11:19 PM, Granite said:

I looked through the roster of game management and I don't recognize 3/4 of them, I have never seen them in game or the official events I attended some years ago, not even here on the forum, maybe they are only active on discord, which I ignore. People come and go, that's how it is, some have left for personal reason, some may disagreed with leader dicisions or got tired (they don't get paid afterall), then TMP needs to fill up the ranks however they see fit.

Not every experienced long time member is interested in becoming a moderator, I know I've never been and I'm definitely not now. 

Funnily, I have spotted one name, which belongs to one the few users I have blocked on the forums, because they really annoyed me (this individual is avid supporter of recent changes and type of person that twist your every argument and reacts only with whatabuotism), and this person is now on game moderation team. I guess this reflects that you are much more likely to be accepted if you show support of the leadership and their decisions, if you criticize them and show you have opinions that are incompatible with their efforts, well, they will not like to have you.

If you don't play on the servers anymore and left the community, it is not surprising that you wont recognize many people in management positions.

 

Also, what do you mean with "recent changes"? If you are refering to the server configurations, then I fail to understand how that has anything to do with that individual's ability to join the moderation team. Project Management and Game Moderation Management are two seperate departments. Liking or disliking what Project Management does will not affect your chances of joining a different department, at all. If you are refering to something else, please clarify. It is unfair and pointless to throw out accusations against the team that the team has no way of defending itself against.

 

The notion that everybody within the team is always 100% supportive of what management does is simply incorrect. You are allowed, even encouraged, to provide useful feedback as a team member. You are also allowed to criticize decisions that are being made by management, because having an opinion is not seen as illegal. Many team members openly expressed their dislike about certain features/changes on the forum in the past years.

[Rename server names from "Simulation" to "Arcade"]

What specifically has changed about Simulation 1 that requires it to be renamed to arcade after all these years?

[Project Update: Back to Basics]

9 hours ago, Foobrother said:

You didn't understand what I said. I said the opposite: more racing profiles now than to 2 years ago (kept on growing over time)

Yeah. I assumed when you were talking about more simulation oriented people playing that you meant TruckersMP, not singleplayer.

 

If you believe people on TruckersMP are more casual and not that interested in simulation, then why are you against these changes?

[Project Update: Back to Basics]

19 hours ago, Foobrother said:

I would say that it actually goes in my favour! If there are more and more videos like that and they are more and more popular (more than the pure simulation ones), it means that players in majority are interested/attracted by the chaos/offenses of C-D and find them fun (as I explained earlier).

How exactly is it in your favour when your entire argument has been that changing to 150 is stupid as it attracts more reports, and is not in line with the community because there are more simulation profiles now than 2 years ago?

 

 

[Project Update: Back to Basics]

12 minutes ago, Foobrother said:

I explained it several times in my previous post and shared some article where they also explain this change of profiles. Basically in the past before 2019-2020 people playing simulation game like ETS2 were more simulation oriented mature players (they even mention that some of the first adopters of ETS2 were groups of real-life truckers who wanted to continue their trucking experience during their free time ). But then because of the popularity of Youtube videos and other influencers content, it attracted more fun oriented people who are also interested in seeing unexpected/original things happen.

 

This "anomaly" is indeed for 3-4 months, but we don't really see what happens later (just 2 months which look ok). And you don't see another 3 months anomaly the previous year. I personally know that the number of players remained low for the next 6 months and when I did submit reports at this period it was always saying "Very Busy" on the report system. But I don't have much more info true.

 

I think I explained several times in my previous messages why I don't agree with his general affirmation that changing a policy doesn't increase reports. And what was true several years ago in a specific scenario with a specific population might not be true today with a different population and context.

There have always been articles and YouTube videos about ETS2. Why would there be a radical change in playerbase since 2021 just because there are still articles and videos? That doesn't make sense.

 

If anything the videos about C-D chaos are way more popular than simulation videos. Wouldn't this proof the opposite of what you're saying?

[Project Update: Back to Basics]

1 hour ago, Foobrother said:

You're right, we started by saying that the 150km/h rule would increase problems/reports. You said you didn't see that in the past when there were rules changes and gave very partial explanation/data about it and you shared the blog post about the reports from Jan 2022 (because I requested info about reports over time). I replied we can't really compare what happened 2+ years ago with now because profiles have changed. And I used the reports graph to show some evolution in people's behaviour over time. I've explained my view on how it evolved and why. You replied these were pure assumptions and I needed to prove it.

But what exactly is your reason to believe that there is a "change in profiles"? The anomaly in the graph is just 3 months, and doesn't continue through the last month of the graph.

 

Of all the data Jeronimo has, he concluded that a change in policy does not increase reports. Only an increase in average playtime increases reports, except for those 3 months you pointed out.