Jump to content

New Launcher - Solutions For Common Issues


Joschi.
 Share

Recommended Posts

New Launcher - Solutions For Common Issues

 

This guide will go through some solutions for common issues that players could encounter while installing the new launcher.

 

Incorrect Path To The Game Directory

 

Error:

 

Either

 

OfO5pVq.png

 

or

 

BH21CcD.png

 

Solution:

 

  1. Press "Settings".
  2. Press "Browse" (for either ETS 2, ATS or both).
  3. Locate the game files (in this example ETS 2).
  4. Click the game folder once to select it.
  5. Press "Select Folder".
  6. Press "Save".

 

YFBDDCH.png

 

7dRtk56.png

 

Failed To Download Updates

 

Error:

 

K2dNNvA.png

 

Solution:

 

  1. Go to "Settings".
  2. Press "Browse".
  3. Navigate to a directory of your choice (not were TruckersMP is currently installed)[in this case D:\]
  4. Right click > Select "New" > Click on "Folder" > Create a folder named "TruckersMP".
  5. Click the new folder once to select it.
  6. Press "Select Folder".
  7. Press "Save".

 

TaCRnoR.png

 

muUhMcw.png

 

ZFCvEi0.png

 

In case the above mentioned solution did not work, try the following:

 

  1. Navigate to the new TruckersMP installation directory (in this case D:\TruckersMP)
  2. Right click on the file called "filecache.dat".
  3. Delete the file.
  4. Restart the launcher.

 

6ZadjHr.png

 

This method can also be used in case the download is stuck at x/x (i.e. 47/49).

 

Failed To Verify Files

 

Error:

 

vpQ0mER.png

 

Solution:

 

  1. Go to "Settings".
  2. Press "Browse".
  3. Navigate to TruckersMP installation directory (default is C:\ProgramData\TruckersMP)
  4. Click the directory folder once to select it.
  5. Press "Select Folder".
  6. Press "Save".

nVQvvTU.png

 

jUN84bo.png

 

If this does not solve the issue, follow the steps mentioned under "Failed To Download Updates".

 

Note:

 

It is possible that you will not be able to see the "ProgramData" folder. In order to see it you must:

 

  1. Press "View".
  2. Tick the box "Hidden items".

 

5WOBYn5.png

 

Download Update

 

It might happen that the "Download Update" button appears every time you open the new TruckersMP launcher.

 

Error:

 

w2NzlxK.png

 

Solution:

 

  1. Press "Download Update"
  2. Wait until the download is complete.
  3. Press "Installation up-to-date" to verify the downloaded files.
  4. Restart the launcher.

 

FTdF54L.png

 

JavaScript Error

 

Error:

 

N44VpVo.png

 

Solution:

 

  1. Right click on TruckersMP-Launcher.exe
  2. Select "Run as administrator".
  3. Confirm the pop-up with "Yes".
  4. Press "Play".

 

Rb2LdR2.png

 

This concludes this guide. If you encounter any issues during the installation of the new launcher, feel free to ask here in the forum or in #support on the TruckersMP Discord server!

 

If all of the aforementioned solutions did not help, consider creating a Support Ticket here.

 

Kind regards,
Joschi.
TruckersMP Game Moderator

  • Like 3
  • Thanks 3
  • Upvote 2
  • True Story 1
  • Awesome! 4
Link to comment
Share on other sites

  • James locked and featured this topic
Guest
This topic is now closed to further replies.
 Share

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.