Sorry for not getting back to you sooner, I got a little busy yesterday. So, I tried all of the steps you both listed, and I still am unable to connect. I did notice one thing however. When I checked the temp folder it is indeed at C:\Users\name\AppData\Local\Microsoft\Windows\INetCache. However there is 0 MB of space allocated to it, and when I try to change it I can only select 8 (which upon closing and reopening changes back to 0). The folder location also does not display at the bottom like it should under "current location", but once I click on "View FIles" it is indeed located in the correct place. I think the data allocation might be the issue. I tried a few steps I saw online to fix it involving Registry changes, but they had no effect.