Everything posted by Leon Baker
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On the 2nd day of the ban, the ban video was removed.
Leon Baker replied to Njörðr's question in Unsolved Topics
Hello there! Your topic has been inactive for 3 days since the last reply. Because of inactivity, I will have to move this topic to Inactive Topics. If you still have any questions about this, feel free to DM me or our Support Team members, we will open this again. Sincerely, Leon Baker Support Team // Locked and Moved to Inactive -
Hello there! Your topic has been inactive for 3 days since the last reply. Because of inactivity, I will have to move this topic to Inactive Topics. If you still have any questions about this, feel free to DM me or our Support Team members, we will open this again. Sincerely, Leon Baker Support Team // Locked and Moved to Inactive
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when jumping to another city, the screen is black
Leon Baker replied to Stifler74's question in Solved Topics
Hello there, @Stifler74, I am glad to hear that your problem has been solved. Do not hesitate to contact us again by creating a topic or a support ticket. Have a nice day! Sincerely, Leon Baker Support Team // Locked & Moved to Solved -
Hello there, Emral I am glad to hear that your problem has been solved. Do not hesitate to contact us again by creating a topic or a support ticket. Have a nice day! Sincerely, Leon Baker Support Team // Locked & Moved to Solved
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Hello there, @Xiao Ze [TST], I am sorry to hear that you have been waiting so long for the response on your support ticket. The load on the support system is HEAVY right now as you can see on the ticket creation page - https://prnt.sc/YoUYfpx5DgSl There is nothing to worry about, none of the tickets are being missed. Your ticket will be dealt with as soon as it is possible. Thanks for your patience! Kind regards, Leon Baker Support Team
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// Тема перенесана в русский раздел помощи
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// Moved to the French help section
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On the 2nd day of the ban, the ban video was removed.
Leon Baker replied to Njörðr's question in Unsolved Topics
Hello there, @posedion.72, Has your question been answered with the answers given above? Your confirmation of the status of your concern helps us keep the forum always organized! Looking forward to hearing from you soon! Sincerely, Leon Baker Support Team -
Hello there! Your topic has been inactive for 3 days since the last reply. Because of inactivity, I will have to move this topic to Inactive Topics. If you still have any questions about this, feel free to DM me or our Support Team members, we will open this again. Sincerely, Leon Baker Support Team // Locked and Moved to Inactive
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Hello there, @neosstuff, Has your question been answered with the reply above? Your confirmation of the status of your issue helps us keep the forum always organized! Looking forward to hearing from you soon! Sincerely, Leon Baker Support Team
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Promods EU map not updated in about 1 year
Leon Baker replied to aodhok's question in Unsolved Topics
Hello there, I am going to move this topic to the Unsolved section because it has been inactive again for 7 days. Do not hesitate to contact us again by creating another topic or a support ticket! Sincerely, Leon Baker Support Team // Moved to Unsolved -
Hello there, I am going to move this topic to the Unsolved section because it has been inactive again for 7 days. Do not hesitate to contact us again by creating another topic or a support ticket! Sincerely, Leon Baker Support Team // Moved to Unsolved
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Picture of the Month - January 2023 (Winners)
Leon Baker replied to TnT404's topic in Week/Monthly Thread Archive
Congratulations to the winners! Happy to see Pries paintjob winning in such competitions -
Dear @/CANCAN/, I am glad to hear that your problem has been solved. Do not hesitate to contact us again by creating a topic or a support ticket. Have a great rest of the weekend! Sincerely, Leon Baker Support Team // Locked & Moved to Solved
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Hello there, @/CANCAN/! In majority of the cases, the issues related to downloading the update is related to the network issues, antivirus that is blocking the download or OneDrive. Before we move into the main solutions, try to run the launcher as administrator. If that does not help, do the following: Completely uninstall any antivirus that may be installed on your PC. Keep in mind that disabling antivirus does not help because antiviruses tend to force their protection and the application is usually still running in the background, you may notice some of the processes within the task manager. After uninstalling the antivirus, uninstall the launcher, restart your PC and download a new installation file from our website. If the steps mentioned above do not help, try using a VPN to download the update. For example, you can use Windscribe VPN or search for other alternatives. Lastly, disabling OneDrive sometimes helps as well. Hope these steps help you with solving the issue you are experiencing. Looking forward to hearing from you soon! Kind regards, Leon Baker Support Team
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Hello there, @fastdrives06, Your topic has been inactive for 3 days since the last reply. Because of inactivity, I will have to move this topic to Inactive Topics. If you still have any questions about this, feel free to DM me or our Support Team members, we will open this again. Sincerely, Leon Baker Support Team // Locked and Moved to Inactive
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I can't change my setup direction
Leon Baker replied to IMPREZA 2.5 WRXSTI's question in Solved Topics
Hello there, @IMPREZA 2.5 WRXSTI, First of all, welcome to TruckersMP forum! I am glad to hear that you managed to solve the problem. Do not hesitate to contact us again by creating a topic or a support ticket. Have a nice day! Sincerely, Leon Baker Support Team // Locked & Moved to Solved -
Здравствуйте, Я рад слышать что ваша проблема решена! Если в будущем у вас возникнут другие проблемы, не стесняйтесь обращаться к нам снова. Я теперь закрою данную тему. Хорошего вам дня! С уважением, Леон Команда Поддержки // Тема закрыта и перенесена в Решенные вопросы
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Здравствуйте, @Андрюха @, Добро пожаловать на форум TruckersMP! Вам нужно обновить игру до последней версии, чтобы сделать это следуйте инструкции на скриншоте - https://i.imgur.com/KCgLHkt.png После этого дождитесь загрузки новой версии, наблюдать за процессом загрузки можно нажав сюда - https://i.imgur.com/3rJs2gh.png После того как обновление загрузится, можете заходить в мультиплеер. С уважением, Леон Команда Поддержки
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// Тема перенесана в русский раздел Помощи.
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Обновление данных при входе в MP
Leon Baker replied to Evgen "G27" [54RUS]'s topic in Нерешенные вопросы
Возможно в этот период вышло обновление TruckersMP или же обновление самой игры, обновления тоже вызывают данное сообщение. С уважением, Леон Команда Поддержки -
Обновление данных при входе в MP
Leon Baker replied to Evgen "G27" [54RUS]'s topic in Нерешенные вопросы
Здравствуйте, @Evgen "G27" [54RUS], Это сообщение появляется, когда ваша карта изменилась или в игре произошли неизвестные изменения с момента последнего сохранения. Использование TruckersMP сбивает с толку вашу одиночную игру (даже с тем же профилем без модов), поэтому, если вы загрузите профиль в одиночной игре, который вы некоторое время использовали в MP, вы получите это сообщение. В TMP есть вещи, которые игра «не понимает», поэтому она не знает, что делать, и, рискуя загрузиться в хитроумном месте, перезагружает вас. Вы можете использовать разные внутриигровые профили для MP и SP, чтобы избежать этой проблемы, но я понимаю, что многие люди просто предпочитают использовать один и тот же. С уважением, Леон Команда Поддержки -
Здравствуйте, @Stas7232__, Ваша тема не активна уже более 3 дней после последнего ответа. Из-за не активности, я переведу эту тему в нерешенные проблемы. Если у вас все ещё есть вопросы или вы хотите чтобы я вернул тему, напишите мне в ЛС. С уважением, Леон Команда Поддержки // Тема закрыта и перенесена в Нерешенные вопросы
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Hello there, @ANDRR, Has your problem been solved with the answer given above? Your confirmation of the status of your issue helps us keep the forum always organized! Looking forward to hearing from you soon! Sincerely, Leon Baker Support Team