ffmpeg.dll file missing

[AlexBug102]

  So Im asking for a second time, I tried reinstalling, opening with admin, and stopping my real-time virus detection. And again nothing. I haven't played tmp for 6 weeks. So please help me.

[quln]

Hello @AlexBug102,

 

You mentioned that you had a problem I'm really sorry about that. You can be sure that I will do my best to help you.

1. Run the TruckersMP Launcher as administrator. ( TruckersMP Launcher -> Right Click -> Run As Administrator)

2. Try to disable your antivirus program.

3. Add TruckersMP Laucher as trusted applications in your antivirus program.

4. Verify your ETS2/ATS2 files in steam. (Steam -> Right Click ETS2/ATS2 -> Properties -> Installed Files -> Verify integrity of game files)

If it doesn't work despite these steps please delete the launcher and all its files and install it again.

1. Win+R -> %programdata% -> Delete TruckersMP folder.
2. Win+R -> %appdata% -> Delete TruckersMP folder.
3. C:\Program Files\ -> Delete the folder named TruckersMP Launcher.
4. Documents -> Delete ETS2MP and ATS2MP folders.
5. Win+R -> regedit -> expand HKEY_LOCAL_MACHINE -> expand SOFTWARE -> delete TruckersMP file.

After doing these click HERE to download the Launcher again.

 

I hope I was able to solve your problem clearly. If you have any questions, don't hesitate to ask me. I wish you a good day.

[Almeida.]

Hello @AlexBug102,

 

In view, did you find your best answer?
Your confirmation helps us to keep the Forum organized.

 

Kind regards,

øAlmeida

TruckersMP Trial Support

[DieseL.]

Hello there!

 

Your topic has been inactive for 3 days since the last reply.
Because of inactivity, I will have to move this topic to Inactive Topics.

If you have any further queries, feel free to DM me or another Support Team member and we will open this topic as per your request.

Thanks for all your participation.

 

Kind regards,

DieseL.

TruckersMP Support

 

//Locked and moved to Inactive.

[DieseL.]

Hello there,

 

Due to this topic not wanting to be opened after 1 week of being Inactive, I will have to move it to Unsolved Topics.

If you are still having issues, feel free to contact us here: https://truckersmp.com/support

 

Kind regards,

DieseL.

TruckersMP Support

 

//Moved to Unsolved