Unreliable connection issue

[MSC Hun]

Hi there would be a problem that I always get kicked out of the game when I enter either right away or 5 minutes later,Many people have written that my ping is high but I only have a ping of 40.We would be happy to welcome any comments

[Strad]

Might want to try connecting your computer via LAN instead of having it wireless.

[MSC Hun]

I use ethernet

[Zysto]

Here are some possible 'solutions'.

 

Avoid spawning in a city with lots of players (Duisburg / Calais / Brussels ...), spawn in a city where

there are few players.

Avoid uploading or downloading and playing MP at the same time.

Avoid doing Windows Updates at the same time.

Avoid having too many users or devices at the same time into your network.

Avoid using streaming services at the same time.

Check your firewall settings into your router/switch.

Prefer using servers nearest to your location.

Try to talk with your ISP (Internet Service Provider) and see if you can come up with a solution. Ask your ISP if they support internet profiles such as Fast path or Interleave and ask for Interleave. Interleave will raise your ping but it will do more packet checks by your ISP.

 

Also try this:

 

Turn router off for 1 minute and restart it

If using wireless making sure that the router is not placed so that it is next to anything electrical such as a television

Purchasing a Cat6 Ethernet Cable and so connecting through cable instead of wirelessly

Clearing the ARP Cache https://techjourney.net/clear-delete-and-refresh-arp-cache-entry/

Resetting your network adapter http://www.home-network-help.com/netsh-winsock.html

Using a VPN service to allow for a possibly stabler connection to the game servers via better routing

Clearing your DNS Cache https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache

Changing DNS to Google's Public DNS, https://www.techworm.net/2016/08/change-default-dns-google-dns-fast-internet-speeds.html

 

You can also try resetting the Winsock Catalog

 

step 1: click on windows search program and type "cmd" enter

step 2: once you're in, type "netsh winsock reset catalog" enter

step 3: type "netsh int ip reset.log hit" enter

step 4: restart your computer

 

Additionally, 

https://kb.wisc.edu/page.php?id=6653

 

Last resort:

 

Reset your network adapter, firewall and DHCP.

 

This page will guide you through what you need to do and explains for different Windows operating systems as you scroll down.

https://kb.wisc.edu/page.php?id=6653

You type 

 

·         netsh int ip reset reset.txt

·         netsh winsock reset

·         netsh advfirewall reset

 

into a command prompt window

 

 

Best Regards

 

Zysto

[MSC Hun]

Thanks for help :)

[MSC Hun]

This is not working

[Zysto]

Sad to hear it still doesn't work for you.

At this point i would suggest making a support ticket here https://truckersmp.com/support

I hope they will be able to fix your problem!

 

Best Regards

 

Zysto

[ZefojGaming]

Hi @MSC Hun,

There isn't any specific fix which will fix the problem instantly, but there are couple common fixes which could help avoid getting kicked:

 

Solution 1:

Please try to start TruckersMP always as administrator. Please also try to control your internet connection (like ping) because this problem is expiring if your connection isn't reliable and your ping is maybe too high which causes into the server kick.
If this doesn't working for you, please reinstall your TruckersMP Launcher. Also delete all files in the Documents/TruckersMP folder & in %programdata% also TruckersMP-folders.

 

Solution 2:

This is a user side problem which has to do with the internet connection issues such as packet loss, packet corruption or bad network bandwidth. This is a feature that was added to avoid collision crashes due to internet connection lag and avoid people getting banned as it looked like they had NCZ hack but in fact they had bad connection with the server. One way to monitor your connection issue is by typing into console g_developer 16. In order to remove it put it back to g_developer 1.

 

The above command will bring the below panel which will show information about your internet connection. The ones which you are mostly interested is Packetloss last second and Packetloss total. The optimal is always having 0 but if you see that those values are rising then you should worry for not having a stable connection.

 

Solution 3:

• Avoid using Wi-Fi.

• Avoid uploading or downloading and playing MP at the same time.

• Avoid doing Windows Updates at the same time.

• Avoid having too many users or devices at the same time into your network.

• Avoid using streaming services at the same time.

• Check your firewall settings into your router/switch.

• Prefer using servers nearest to your location.

• Try to talk with your ISP (Internet Service Provider) and see if you can come up with a solution. Ask your ISP if they support internet profiles such as "FastPath" or "Interleave" and ask for Interleave. Interleave will raise your ping but it will do more packet checks by your ISP.

 

Solution 4:

Try to not to start the game instead, try to wait 1 minute and then click drive and it will work.

 

Solution 5:

You can avoid these kicks, you need to leave your truck in a calm place with not too much players, and your system will be able to load the game without any problem.

 

[General18]

Hello there!

Has your question been answered with the above suggestions?
Your confirmation of the status of your issue, helps us keep the forum organized!

I await your return!

Sincerely,
General18
TruckersMP - Support

[Sabbi.]

Hello there!
 

Your topic has been inactive for 3 days since the last reply.

Because of inactivity, I will have to move this topic to Inactive Topics.

If you still have any questions about this, feel free to DM our support team members, we will open this again.

Thanks to all for participation!

Kind Regards,
Sabbi [GER]
TruckersMP Support

//Locked and Moved to Inactive.

 

[Rico]

Hello there,

 

I am going to move this topic to the Unsolved Section because it has been inactive again for a week.

Do not hesitate to contact us again by creating another topic or a support ticket!

 

//Moved to Unsolved