Invalid email or password

[mrzbladegamer2]

I can`t login guys..., i changed my email and password for like 3 times and still doesn`t work to login, but the account works on the forum...
Can i get a hand of help?

[ThiagoBR_]

Dear @mrzbladegamer2,

 

If your login information works for TruckersMP.com but you can't log in in-game, you should try one of these fixes:

 

First of all, make sure you're logged in with the same Steam account which you were on when you registered at TruckersMP.

 

Open notepad or a text editor.
You need to write 2 rows, on 1st your email, on the 2nd your password.
Now, copy the email from notepad and paste it in the in-game login screen using keyboard shortcut keys (CTRL+C for copy, CTRL+V for paste - ~ Please notice that these shortcuts may be different in your country. If they don't work, please inform yourself how you can do it on google ~).
Do the same for the password.
Login.

 

If the solution didn't work, you must have a strange character in the password that can't be recognized by the login system in-game.
To bypass this problem, you should change your account password to only latin letters (a to z) and digits (0-9). Please notice that by doing this your password might lack in strength.
In order to change your password, you must log in at TruckersMP.com, press Edit Account, insert the new password twice, confirm the old password twice and then press save data.

 

I hope that one of these fixes worked and you're now able to login in-game.
If they didn't, please let us know, together with a brief description of what you did.

Looking forward to hearing from you,

[Beenz.]

Hello there!

Has your problem been solved with the above solution suggestions?

Your confirmation of the status of your issue helps us keep the forum always organized!

I await your return!

Sincerely,
Beenz.
TruckersMP - Support

[MHT_]

Hey there,

 

As you've already tried to reset your email address and password for multiple times, I wouldn't try to do that again anymore. As mentioned above, ensuring the you're using the right Steam account - the one that has been linked to your TruckersMP profile - is something that you should give a try.

 

If the problem still occurs after ensuring that you're using the correct Steam account, you should try to delete the Steam_api.dll file as it might be corrupted for a reason or another. To do so, please follow these instructions carefully:

1. First of all, head over to the installation folder of Euro Truck Simulator 2 (or American Truck Simulator).

If you don't know how to get to there, please read the instructions below:

Spoiler

 

1. First, go to your Steam library and right-click on "Euro Truck Simulator 2" (or American Truck Simulator).

2. Then, select “Properties”.

3. After that, choose the third tab “Local Files”.

4. Finally, click on “Browse the local files”.

Now, you should be able to see and copy the game path (e.g. “C:\Program Files (x86)\Steam\steamapps\common\Euro Truck Simulator 2”). 

 

2. Once you’re in the folder where your game files are located in, please delete the folder called "bin". 

3. After that, verify the game files.

If you’re not fully aware of how to do so, again, please read the instructions below:

Spoiler

 

1. First, go to your Steam library and right-click on “Euro Truck Simulator 2” (or American Truck Simulator).

2. Then, select on “Properties”.

3. After that, select the third tab called “Local Files”.

4. Finally, choose “Verify integrity of game files” and wait until the progression is done.

 

Once you’ve done all these steps, open up TruckersMP launcher and try if you're finally able to log in.

 

I hope that your problem gets solved as soon as possible. Have a great day!

[Jamie R]

Hello there,

As this topic has not received a reply in over three days, we will have to move it to Inactive Topics.

If you wish to enquire further, feel free to send a private message to myself or any other Support Team member who will be able to open your Topic for further replies.

Kind Regards,
Jamie R
TruckersMP Support Team.

//Locked and moved to Inactive Topics.

[Sabbi.]

Hello there,

 

Due to this topic being inactive for further 7 days, I will have to move it to "Unsolved" Topics. 

If you need any further help,create a new topic or contact us directly by submitting a support ticket here:https://truckersmp.com/support/ticket/create

Thank you for your understanding.

Kind Regards,

Sabbi [GER]

TruckersMP Support 

 

//moved to Unsolved.