I can't log in, the launcher freezes

[jduruena6212803]

Good afternoon
Lately I have had the problem that I cannot play online because at the moment of running the initiator it freezes everything and does not let me move the mouse or write anything ... what can I do? because when I press the alt + tab key, it stays on the black screen when I return to the game

[MarkON]

Hi @jduruena6212803

This bug occurs since upgrading TMP to version 1.36.

Try pressing F1 before go the desktop(alt+tab) - this solution has helped some players.

 

MarkON

[jduruena6212803]

it has not worked, when it starts it freezes everything and I can't write anything

[alexlewis2]

Hello @jduruena6212803,

 

Does the game freeze in single player? Please let me know so I can understand your issue better.

Nevertheless, please try the following 3 solutions:

 

1. Open Steam

2. Go to Library and click Home

3. Click Euro Truck Simulator 2

4. Click Play

5. Select the option Launch with OpenGL (64-bit) and click Play

6. If the game doesn’t freeze/crash, drive a short distance in single-player and then exit the game

7. Restart your PC

8. Open and launch the TruckersMP launcher

 

If that doesn’t work try this a full reinstallation:

 

1. Press the Windows Key + R (Win+R) on your keyboard
2.  Enter %programdata% and press Enter
3. Find the folder TruckersMP and delete that folder
4. Navigate to C:\Program Files\ and delete the folder named TruckersMP Launcher
5. Re-install Launcher with admin privileges: https://truckersmp.com/download/ .

Finally if that also doesn’t work try verifying your game files:

 

1. Open Steam

2. Go to Library and click Home

3. Right click Euro Truck Simulator 2

4. Go to Properties

5. Go to Local files

6. Click ‘Verify Integrity of Game Files’ and wait for the process to finish.

7. Make sure you also have the latest version of .NET Framework, DirectX and Microsoft Visual C++.

 

Please also try running the TruckersMP launcher as administrator.

 

I hope one of these solutions will work if you. Please let me know if they do.

 

Kind regards,

 

[Plasma] Sergey.

[Savage.]

Hello there,

 

Did you get the answer to your question with the above answer?

Let us know, this way we can move the topic to the correct place!

 

Kind Regards,

Savage

TruckersMP Support

[jduruena6212803]

good day, unfortunately none of the 3 options worked for me 

 

Here I leave a link of the video, in which I show my problem

 

 

[Guest]

Hello,

 

did you try reinstall TruckersMP client as well? If yes, is this problem happening in singleplayer too?

[jduruena6212803]

I have installed the launcher several times, and it does not work ... still with the same problem, but in a single player the game does not freeze, everything goes perfectly

[Guest]

Well, did you tried this? I think yes, but only for sure.

1. Open Steam
2. Go to Library
3. Click Euro Truck Simulator 2
4. Click Play
5. Select the option Launch with OpenGL (64-bit) and click Play (Singleplayer)
6. If the game doesn’t freeze/crash, drive a short distance in singleplayer and then exit the game
7. Restart your PC
8. Launch TruckersMP

Second, do you run TruckersMP as admin?

 

Next thing I would try to find / download newest Windows updates, check all drivers and stuff like this.

 

If it will not help, try reinstall Windows, but don´t forget to do backups first.

[jduruena6212803]

I've done everything I've been told and nothing that solves my problem ... I have the updated drivers, everything updated, I always run the launcher as administrator and Nothing. I only have to reinstall Windows as a last option

[Guest]

In the past i had same problem with my old computer. I've solved it with a old GPU driver. I think, you can try to install a old GPU driver.  

[jduruena6212803]

unfortunately nothing has worked, I will wait for some update of the launcher or the game that allows me to play online again

[DeyDoNN]

Hello @jduruena6212803,  try to change the refresh rate of your screen. For example if you have 120Hz or 75Hz change it to 60Hz. ( Do not change it in game, change it in the system, if you have NVIDIA go in NVIDIA Control Panel --> Change resolution )
I also had a problem like that and i fixed it by changing the refresh rate. 

[jduruena6212803]

hi @DeyDoNN the configuration of the screen only allows me to have 60hz I can't change it

[Beenz.]

Hello there,

 

Your topic has been inactive for 3 days since the last reply.

 

Because of inactivity, I will have to move this topic to Inactive Topics.
If you have any further queries, feel free to DM me or another Support Team member and we will open this topic as per your request.

 

Thanks to all participation.

 

Sincerely,
Beenz.
TruckersMP - Trial Support  

//Locked and Moved to Inactive
 

[Rico]

Hello there,
 
I am going to move this topic to the Unsolved Section because it has been inactive again for a week.
Do not hesitate to contact us again by creating another topic or a support ticket!

 

Kind Regards,

Rico

TruckersMP Support

 

//Moved to Unsolved