Two Factor Authentication

[Mr_Zuhair_16]

I forgot the backup code for
Two Factor Authentication

I can't get a code, and I can't even log in to the account ... What should I do
I need help as soon as possible

 

[FORZA CEO l Liu]

Hello @loren_9ray

 

you will be able to login to your account again by creating a support ticket at truckersmp.com/support. Describe your problem and once a manager's there, your 2fa will get deactivated and you can set it up again. After you've done this step, you should definitely save the codes!  

 

Best regards,

xxTH3 B3STxx_TMP

[Nigthwish]

Hello

 

1 Logout of your аccount  and follow the link  https://truckersmp.com/support/ticket/create 

 

2 Log in to your steam account

 

3 Select an account problem categorycategory and answer the questions

 

Hope this helps you 

[Lukassrs]

Hello!

 

You have two choices:
First option, you still have your backup codes and enter them to log in. 

If you have forgotten the backup codes, there is no way around the support ticket.
Second option, you create a support ticket and the support team will ask you to log in using your Steam Account to confirm your identity.

 

With kind regards

Lukas

[NightSword^]

Dear @loren_9ray, 

 

Has it said above, you need to create a support ticket. Without this one, we cannot disable 2fa

 

Let us know if you have any further question here ! We are waiting your ticket.

 

Regards 

[SammyCat]

Hello there! 

 

We are glad to hear that you have got an answer to your question.

Thank you to @xxTH3 B3STxx_TMP for helping out here!

If you require more help in the future, please do not hesitate to create another topic or a Support Ticket.

 

Kind regards,

SarahMaddy

TruckersMP - Trial Support

 

//locked and moved to Solved Topics.