mouse not moving

[Hosam_ch]

when i open TruckersMP in the Login Screen I can't Control My Mouse . I deleted The App then Re-downloaded it But it Also Didn't Work. It works fine In The Normal Game . Any Help Please

[Guest]

Hello @Hosam_ch,

Try logging in to TruckersMP as an Administrator if this doesn't help.
Then try directly in the authorization menu to disable your mouse and reconnect. I think this should help.

Best regards,
Helion Prime.

[alexlewis2]

Hello @Hosam_ch,

Please try the following:

> Go to: /Documents/Euro Truck Simulator 2.

> Delete the "config.cfg" file.

> Now go to: /Documents/Euro Truck Simulator 2/profiles/{Your profile iD}.

> In this folder, delete the "config" and "controls.sii" files.

 ---------------------------------------------------------------------------------------------------------------------------

> Then try and load up ETS 2 in singleplayer.

> Once you load into the main menu, Save and Quit.

> Now load up TruckersMP.

 

Hopefully this should resolve your issue. 

If not, try using another mouse (if you have one) to see whether the issue is with the mouse rather than the game.

 

Please let me know if this helps.

 

Kind regards,

 

[Plasma] Sergey.

[Next7]

Dear @Hosam_ch,

 

It looks like a driver issue.

 

Method 1:

Please follow the steps to run hardware troubleshooter on the computer and check if that helps you:

 

1.  Press Windows and X key together and select Control Panel.

2.  Click on Troubleshooting.

3.  Click on View all option on the left side of the Windows.

4.  Click on Hardware and Devicesoption.

5.  Click on Next and follow the onscreen instructions to troubleshoot the issue.

 

Method 2:

Uninstall the mouse drivers from device manager:

 

1. Press “Windows + R” keys to open Run window.

2. Type devmgmt.msc in the run option and click Ok.

3. Search for the mouse or touchpad drivers and right click the mouse driver listed and click Uninstall.

4. Click Uninstall, restart the computer and check if that helps you.

 

 

I hope these methods will solve your issue.

 

Have a nice day.

 

Best Regards,

Next7

Edited January 17, 2020 by next7

[Tuna]

Hello @Hosam_ch

 

Did you find the answer to the question you were looking for?

Let us know, this way we can move the topic to the correct place!

 

Kind Regards,

Tuna_

TruckersMP - Support 

[Sabbi.]

Hello there!

 

Your topic has been inactive for 3 days since the last reply.

Because of inactivity, I will have to move this topic to Inactive Topics.

If you still have any questions about this, feel free to DM our support team members, we will open this again.

Thanks to all for participation!

Kind Regards,
Sabbi [GER]
TruckersMP Support

//Locked and Moved to Inactive.

[Sabbi.]

 

Hello there,

 

Due to this topic being inactive for further 7 days, I will have to move it to "Unsolved" Topics. 

If you need any further help,create a new topic or contact us directly by submitting a support ticket here:https://truckersmp.com/support/ticket/create

Thank you for your understanding.

Kind Regards,

Sabbi [GER]

TruckersMP Support 

 

//moved to Unsolved.