Unable to connect

[JeRushEnDacia]

When I launch Truckersmp and enter the correct email address and the correct password I have an error message telling me that the email or the password is false and when not, then I uninstall and reinstall the laucher but nothing please help me i can't play

[Next7]

Dear @JeRushEnDacia,

 

1- Open Notepad,

2- Write your e-mail address and your password,

3- Open Truckersmp launcher and start the game,

4- Copy-Paste (ctrl-c and ctrl-v) your e-mail address and your password from the notepad,

5- Then login the game.

 

If it's not work, please change your password. Then try again.

[[MCG] Kien Giang]

Hello  

If your login information work for TruckersMP.com but you can`t login ingame you should try one of these fixes:

First of all make sure you`re logged in with the same Steam account which you were on when you registered at TruckersMP.

Open notepad or a text editor.
You need to write 2 rows, on 1st your email, on the 2nd your password.
Now, copy the email from notepad and paste it in the ingame login screen using keyboard shortcut keys (CTRL+C for copy, CTRL+V for paste - ~ Please notice that these shortcuts may be different in your country. If they don`t work, please inform yourself how you can do it on google ~).
Do the same for the password.
Login.

If the solution didn`t work, you must have a strange character in the password that can`t be recognized by the login system ingame.
To bypass this problem, you should change your account password to only latin letters (a to z) and digits (0-9). Please notice that by doing this your password might lack in strength.
In order to change your password, you must login at TruckersMP.com, press Edit Account, insert the new password twice, confirm the old password twice and then press save data.

I hope that one of these fixes worked and you`re now able to login ingame.
If they didn`t, please let us know, together with a brief description of what you did.

Looking forward to hearing from you

 

 

[Gainer]

 

Hello, 
 

You can please try the following: 

• Enter to the site with E-Mail, which you register on the site, not your game nickname, or Steam nickname;
• Write your E-Mail and password in Notepad, and then copy them one by one paste in the login window, if you  not sure that your login and password is correct writing by yourself;
• If none of the above advice does not help the situation, try to reset your password and log in again;
• Do not use a password or E-Mail any symbols, password must being only characters and numbers;
• Do not use Steam-account, if the game is not bought on it, and on the other account. With the «Steam Family Sharing»to play in multiplayer you can't to connect also;
• Your e-mail address from a Steam account must match the email address used when you registered on  ETS2MP site. This is a very important point!
• Run Steam, then press Profile> Edit Profile> My private setting and set a to all point is "Public";

 
If none of the above works, then try these:
 

• Go on Documents-ETS2MP and delete client.edc
• Write your password and mail into a text file
• Open ETS2MP and copy the mail and the password from the text file created before on the ETS2MP login page with CTRL+V

 

In addition:

 

With all respect,

Gainer

[Tuna]

Hello @JeRushEnDacia

 

Did you find the answer to the question you were looking for?

Let us know, this way we can move the topic to the correct place!

 

Kind Regards,

Tuna_

TruckersMP - Support 

[JeRushEnDacia]

Hello @Tuna_ 

 

No, I still have the problem while I have tried all of your methods. I do not know what to do.

[Next7]

4 hours ago, JeRushEnDacia said:

Hello @Tuna_ 

 

No, I still have the problem while I have tried all of your methods. I do not know what to do.

 

Dear @JeRushEnDacia,

 

Seems you tried every possible solution.

You can create a support ticket from the website.

Please click here in order to create a ticket.

 

Best Regards,

Next7

 

[Linciano]

Hello there!

 

Your topic has been inactive for 3 days since the last reply.
Because of Inactivity, I will have to move this topic to Inactive Topics.
If you still have any questions about this, feel free to DM me or our Support Team members and we will open this Topic again.
Thanks to all for participation!

 

Kind regards

Linciano

TruckersMP Support

 

//Locked and Moved to Inactive

[Savage.]

Hello there.

 

Due to this topic not wanting to be opened after 1 week of being Inactive, i will have to moved it to Unsolved Topics.

If you are still having issues, feel free to contact us here: https://truckersmp.com/support

Kind Regards,

Savage

TruckersMP Support

 

//Moved to Unsolved Topics