Why can't connet to promod1 sever

[yisonchan]

After my account being punished about 4 days, i can't connect to promod 1 sever, but my account had been unlocked then and simulater 1 is ok to connect. Hope to solve my problem, or give me a explain at least, thanks.

[Bastet.]

//Moved to Help section 

[Chemistry_TMP]

Do you have all your ProMods mod files? If so, was the ban surely released?

[MarkON]

Hello @yisonchan

1. Have you played Promods server before?

If not:

You need to own all (map)DLCs in order to play ProMods.

Do you have these DLC?

1. Going East
2. Scandinavia
3. Vive la France
4. Italia
5. Beyond the Baltic Sea

MarkON (player-Veteran Driver)

[yisonchan]

2 hours ago, TeamAudi l Chemistry l M said:

Do you have all your ProMods mod files? If so, was the ban surely released?

yes and yes

[Chemistry_TMP]

I think that contacting the Support Team.

 

http://truckersmp.com/support

 

[Callum.]

Have you definitely got every single file that ProMods needs to run, I believe there is 7 of them including the def file.
Check that you still have them all.
Also go onto Steam, open your library, click on Euro Truck Simulator 2 and go to the DLC section... I know you said you have all the DLCs, but make sure you have them all enabled/installed.

[yisonchan]

47 minutes ago, Callum Johnson said:

Have you definitely got every single file that ProMods needs to run, I believe there is 7 of them including the def file.
Check that you still have them all.
Also go onto Steam, open your library, click on Euro Truck Simulator 2 and go to the DLC section... I know you said you have all the DLCs, but make sure you have them all enabled/installed.

Checked. And I can still play it offline. It just told me this:

Connection refused. You are banned from the TruckersMP network.

I have already ask for support. Thanks anyway.

[Sabbi.]

Hello there!
 

Has your problem been solved with the above solution suggestions?

Your confirmation of the status of your issue helps us keep the forum always organized!

I await your return!

Kind Regrads
Sabbi [GER]
TruckersMP Support

 

[yisonchan]

14 minutes ago, Sabbi [GER] said:

Hello there!
 

Has your problem been solved with the above solution suggestions?

Your confirmation of the status of your issue helps us keep the forum always organized!

I await your return!

Kind Regrads
Sabbi [GER]
TruckersMP Support

 

Not yet. It still shows this when I connect to promod 1 sever:

 

Connection refused. You are banned from the TruckersMP network.

 

I can only use promod offline or connect to simulator 1 sever now.

[[MCG] Kien Giang]

Hello

20 hours ago, yisonchan said:

Connection refused. You are banned from the TruckersMP network.

This appears to be a server cache issue that other players sometimes have after being unbanned, sometimes you’ll have to wait until the server is restarted at some point to be able to join that server again.

You can still play on other servers (ProMods 2), but generally it isn’t often that the servers are restarted so it may be a while. Or you could try making a support ticket about it for further information, they may have another solution for you: https://truckersmp.com/support/ticket/create

 

Or make a feedback ticket here: https://truckersmp.com/feedback

 

[Sabbi.]

Hello there!

 

Your topic has been inactive for 3 days since the last reply.

Because of inactivity, I will have to move this topic to Inactive Topics.

If you still have any questions about this, feel free to DM our support team members, we will open this again.

Thanks to all for participation!

Kind Regrads,
Sabbi [GER]
TruckersMP Support

//Locked and Moved to Inactive.

 

[Sabbi.]

Hello there,

 

Due to this topic being inactive for further 7 days, I will have to move it to "Unsolved" Topics. 

If you need any further help,create a new topic or contact us directly by submitting a support ticket here:https://truckersmp.com/support/ticket/create

Thank you for your understanding.

Kind Regards,

Sabbi [GER]

TruckersMP Support 

 

//moved to Unsolved.