Unable load ETS2 or TruckersMP at all!

[Squeakers96]

My first time on forum, I'm sorry if this is in the incorrect section.  Well basically my game is refusing to lad past the "Euro Truck Simulator logo" part of the page. I have read all other forums about similar issues and they say about reinstalling the game, steam, graphics drivers and truckersMP. I have done all of those multiple times taking over 4hrs of my time and NO DIFFERENCE AT ALL and that was really pissed me off. I've tried changing the game version's to beta and 1.35.x and the up to date game. Someone please help and WTF is going on here. Also tried compatibity mode which worked laast time but no luck this time. Can show video later if interested.

[Ady Man]

hey you would try to open the game as administrator or clear the cache

[Shadii.]

// Moved to Help section

[Squeakers96]

I will try have tried admininstor no luck but thanks for suggestion of cache clear  ,

ADY Man

[Cl3mex]

Hello,

 

You can always make a ticket on the website and a support member will do his best to solve you issue.

https://truckersmp.com/support

[Squeakers96]

Thanks for suggestion. Also clearing the cache didn't work. also just fyi it isn't a problem with TruckersMP as same problems happens in normal ETS2

[JJay]

Dear @Squeakers96

 

Best answer has been marked.

Does your problem has been solved?

 

Waiting for your reply.

 

Kind Regards,

JJay

TruckersMP Support

[Squeakers96]

Sorry no, I misclicked as my first time not sure what i did sorry 

[Ady Man]

try to clear cache with ccleaner but with the steam stopped after you have done this enter here: 

you can send me game log?

[Squeakers96]

Here's a link to the video of the issue. https://drive.google.com/drive/folders/1vGgy4i4ICYIKIS_tmLqRNkL62jdhzUfc

[Squeakers96]

Will try @Ady Man thanks for tip, here is the game log. love all the help guys. 

Spoiler

************ : log created on : Thursday September 12 2019 @ 21:06:48
00:00:00.000 : [sys] running on x86_64 / Windows 10 x64 (version 10.0)
00:00:00.000 : [sys] DirectX version : 4.09.00.0904
00:00:00.000 : [sys] Command line:  C:\Program Files\TruckersMP Launcher\Launcher.exe
00:00:00.000 : [cpu] CPU0: AuthenticAMD [AMD FX(tm)-8350 Eight-Core Processor           ] with 4 cores (8 threads) at ~4500MHz.
00:00:00.000 : [sys] using 3 worker thread(s)
00:00:00.000 : [sys] and 3 worker threads for IO.
00:00:00.000 : [sys] plus 3 real-time worker threads.
00:00:00.000 : [sys] using QPC / HPET timer, frequency 10000000Hz
00:00:00.001 : [mem] physical total: 12286M
00:00:00.001 : [mem] physical avail: 7992M
00:00:00.001 : [mem] virtual total: 134217727M
00:00:00.001 : [mem] virtual avail: 134212965M
00:00:00.001 : [mem] Trying to allocate memory pool (819200K)
00:00:00.001 : [mem] Allocated 5 temporary loading buffer(s)
00:00:00.127 : [xinput] Using XInput version 1.4.0
00:00:00.161 : [hashfs] effect.scs: Mounted, 12888 entries
00:00:00.258 : [hashfs] base.scs: Mounted and validated, 85435 entries (B12BE4B4734D0E4C629960AFED7C04FFD8FCB2F23119A430B8A9D159EB9D99D8)
00:00:00.260 : [hashfs] core.scs: Mounted and validated, 9 entries (54DD0F645ABFB2BC2AC94F54007A9A0916B728E6A449662DBE12BFC8624C31AD)
00:00:00.604 : [hashfs] def.scs: Mounted and validated, 15320 entries (BA167DC179DC6B536AB90F6BB626F6BA0DB31A93299C31C15144A68F21C2257D)
00:00:00.731 : [hashfs] locale.scs: Mounted and validated, 172 entries (3836A249DA4167C0702EABD22D4F177FF28F721795407E95596A9984939808EE)
00:00:00.732 : [hashfs] base_cfg.scs: Mounted and validated, 1 entries (786DB0DAF1D259F73669021284143FE0976E0258327A8BB9151685F23720A2E4)
00:00:00.732 : [ufs] Home directory: 'C:/Users/chris/Documents/Euro Truck Simulator 2'.
00:00:00.738 : [zipfs] data1.mp: Mounted, 28 entries [0xc301076e]
00:00:00.751 : [zipfs] data2.mp: Mounted, 225 entries [0xfa946203]
00:00:00.801 : [zipfs] sh_skoda_car.mp: Mounted, 876 entries [0x765921c4]
00:00:00.809 : [zipfs] skoda_car.mp: Mounted, 605 entries [0x56a85958]
00:00:00.821 : [zipfs] schwarzmuller_dlc.mp: Mounted, 237 entries [0xd442f6ea]
00:00:00.823 : [zipfs] heavy_cargo_dlc.mp: Mounted, 44 entries [0x80f3efc0]
00:00:00.867 : [zipfs] krone_dlc.mp: Mounted, 1698 entries [0x8ea904dc]
00:00:01.068 : [hashfs] dlc_east.scs: Mounted and validated, 927 entries (DBF3E1691B254B4093118CCD80BDB5302553A88CB07EAB0692BD70B37CEC859C)
00:00:01.069 : [hashfs] dlc_east.scs: Unmounted.
00:00:01.073 : [hashfs] dlc_rocket_league.scs: Mounted and validated, 138 entries (C1E3DF479FA5C17ABFB6FC8AD32E470680DBA03B2447A9C01A156AC045C2C661)
00:00:01.073 : [hashfs] dlc_rocket_league.scs: Unmounted.
00:00:01.074 : exec /home/config.cfg
00:00:01.074 : [sys] Executing /home/config.cfg ...
00:00:01.074 : uset r_hide_helpers "0"
00:00:01.074 : uset r_full_resolution_corrections "0"
00:00:01.075 : uset g_mm_help_shown "1"
00:00:01.075 : uset g_save_indicator "1"
00:00:01.075 : uset g_game_version "1.35.1.150"
00:00:01.075 : uset g_force_online_lscrs "0"
00:00:01.075 : uset g_frame_image_fmt "jpg"
00:00:01.075 : uset g_frames_path ""
00:00:01.075 : uset g_hw_info "1"
00:00:01.075 : uset g_glass_debugging_level "0"
00:00:01.075 : uset g_line_sort "0"
00:00:01.075 : uset g_cargo_sort "2"
00:00:01.075 : uset g_bloom_standard_deviation "0.5"
00:00:01.075 : uset g_bloom_filter_radius "6"
00:00:01.075 : uset g_bloom_resizing_steps "3"
00:00:01.075 : uset g_bloom_override "0"
00:00:01.075 : uset g_bloom "1.0"
00:00:01.075 : uset g_global_force_load_selector "0"
00:00:01.075 : uset g_desktop_fadeout "60"
00:00:01.075 : uset inst_flags "0"
00:00:01.075 : uset g_color_feedback "1"
00:00:01.077 : uset g_disable_hud_activation "0"
00:00:01.077 : uset r_wireframe "0"
00:00:01.077 : uset g_interior_camera_zero_pitch "0"
00:00:01.077 : uset r_multimon_exterior_in_aux "0"
00:00:01.078 : uset r_multimon_interior_in_main "1"
00:00:01.078 : uset r_multimon_rotation_aux "0"
00:00:01.078 : uset r_multimon_rotation_right "0"
00:00:01.078 : uset r_multimon_rotation_left "0"
00:00:01.078 : uset r_multimon_rotation_center "0"
00:00:01.078 : uset r_multimon_vert_offset_right "0"
00:00:01.078 : uset r_multimon_vert_offset_left "0"
00:00:01.078 : uset r_multimon_border_fov_right "0"
00:00:01.078 : uset r_multimon_border_fov_left "0"
00:00:01.078 : uset r_multimon_fov_vertical "0"
00:00:01.078 : uset r_multimon_fov_horizontal "50"
00:00:01.078 : uset r_multimon_mode "0"
00:00:01.078 : uset r_use_depth_bounds "1"
00:00:01.078 : uset r_show_light_pixel_coverage "0"
00:00:01.078 : uset r_buffer_page_size "10"
00:00:01.078 : uset r_deferred_debug "0"
00:00:01.078 : uset r_mirror_scale_y "1"
00:00:01.078 : uset r_mirror_scale_x "1"
00:00:01.078 : uset r_scale_y "0.75"
00:00:01.078 : uset r_scale_x "0.75"
00:00:01.078 : uset r_normal_maps "0"
00:00:01.078 : uset r_sunshafts "0"
00:00:01.078 : uset r_color_saturation "1.0"
00:00:01.078 : uset r_color_yellow_blue "0.0"
00:00:01.078 : uset r_color_magenta_green "0.0"
00:00:01.078 : uset r_color_cyan_red "0.0"
00:00:01.078 : uset r_color_correction "0"
00:00:01.079 : uset r_cloud_shadows "1"
00:00:01.079 : uset r_dof_filter_size "0.5"
00:00:01.079 : uset r_dof_transition "400.0"
00:00:01.079 : uset r_dof_start "200.0"
00:00:01.079 : uset r_dof "0"
00:00:01.079 : uset r_mlaa_threshold "1.0"
00:00:01.079 : uset r_mlaa "0"
00:00:01.079 : uset r_hdr "0"
00:00:01.079 : uset r_fake_shadows "1"
00:00:01.079 : uset r_sun_shadow_texture_size "2048"
00:00:01.079 : uset r_sun_shadow_quality "0"
00:00:01.079 : uset r_mirror_group "3"
00:00:01.079 : uset r_mirror_view_distance "80"
00:00:01.079 : uset r_deferred_mirrors "0"
00:00:01.079 : uset r_deferred "1"
00:00:01.079 : uset r_nowmi "1"
00:00:01.079 : uset r_startup_progress "0"
00:00:01.079 : uset r_setup_done "1"
00:00:01.079 : uset r_gamma "1.0"
00:00:01.079 : uset r_manual_stereo_buffer_scale "1.0"
00:00:01.079 : uset r_manual_stereo_ui_fov_game "100"
00:00:01.079 : uset r_manual_stereo_ui_fov "80"
00:00:01.079 : uset r_manual_stereo_ui_dist_game "0.5"
00:00:01.079 : uset r_manual_stereo_ui_dist "0.8"
00:00:01.079 : uset r_manual_stereo_in_menu "1"
00:00:01.079 : uset r_nv_stereo_mode "2"
00:00:01.079 : uset r_minimal_unfinished_frames "0"
00:00:01.079 : uset r_no_frame_tracking "0"
00:00:01.080 : uset r_msaa "0"
00:00:01.080 : uset r_fullscreen "1"
00:00:01.080 : uset r_mode_refresh "0"
00:00:01.080 : uset r_mode_height "1036"
00:00:01.080 : uset r_mode_width "1842"
00:00:01.080 : uset r_path ""
00:00:01.080 : uset r_device "dx9"
00:00:01.080 : uset i_virtual_cursor_speed "500.0"
00:00:01.080 : uset g_tobii "1"
00:00:01.080 : uset g_trackir "1"
00:00:01.080 : uset g_lod_factor_pedestrian "1"
00:00:01.080 : uset g_pedestrian "0"
00:00:01.080 : uset g_light_span_factor "0"
00:00:01.080 : uset g_light_distance_factor "0"
00:00:01.080 : uset g_vehicle_flare_lights "0"
00:00:01.080 : uset g_auto_traffic_headlights "0"
00:00:01.080 : uset g_lod_factor_parked "1"
00:00:01.080 : uset g_lod_factor_traffic "1"
00:00:01.080 : uset g_traffic "1.0"
00:00:01.080 : uset g_kdop_preview "0"
00:00:01.080 : uset g_screenshot_on_bug_quality "100"
00:00:01.080 : uset g_screenshot_on_bug "0"
00:00:01.080 : uset g_shoulder_block_coloring "0"
00:00:01.080 : uset g_debug_map_limits "0"
00:00:01.080 : uset g_city_name_move "0"
00:00:01.080 : uset g_developer "0"
00:00:01.080 : uset g_semantical_pause_inactivity "120"
00:00:01.080 : uset g_pause_on_disconnect "1"
00:00:01.081 : uset g_semantical_ff_inactivity "300"
00:00:01.081 : uset g_steam_rich_presence "1"
00:00:01.081 : uset g_steam_browser "1"
00:00:01.081 : uset g_steam_screenshots "2"
00:00:01.081 : uset g_artist_id "0"
00:00:01.081 : uset g_save_format "0"
00:00:01.081 : uset g_trailer_cables_mode "0"
00:00:01.081 : uset g_spec_trans_refill_tank "1"
00:00:01.081 : uset g_flyspeed "100.0"
00:00:01.081 : uset g_online_loading_screens "1"
00:00:01.081 : uset g_news "1"
00:00:01.081 : uset g_colbox "0"
00:00:01.081 : uset g_radio_mode "2"
00:00:01.081 : uset g_ignore_low_fps "0"
00:00:01.081 : uset g_truck_light_quality "1"
00:00:01.081 : uset g_truck_light_specular "1"
00:00:01.081 : uset g_gfx_all_scales "0"
00:00:01.081 : uset g_gfx_advanced "1"
00:00:01.081 : uset g_gfx_quality "-1"
00:00:01.081 : uset g_hq_3d_scale "0.0"
00:00:01.081 : uset g_hq_3d_screenshot "0"
00:00:01.081 : uset g_menu_aa_limit "8"
00:00:01.081 : uset g_additional_water_fov "20.0f"
00:00:01.081 : uset g_rain_reflect_hookups "0"
00:00:01.081 : uset g_rain_reflect_actor "0"
00:00:01.081 : uset g_rain_reflect_traffic "0"
00:00:01.081 : uset g_rain_reflect_cache "0"
00:00:01.082 : uset g_rain_reflection "0"
00:00:01.082 : uset g_reflection "0"
00:00:01.082 : uset g_grass_density "0"
00:00:01.082 : uset g_veg_detail "0"
00:00:01.082 : uset g_minicon "0"
00:00:01.082 : uset g_console "0"
00:00:01.082 : uset g_texture_usage_stats "0"
00:00:01.082 : uset g_fps "0"
00:00:01.082 : uset ui_tooltip_delay "0.4"
00:00:01.082 : uset g_stream_exts ".ogg;.mp3"
00:00:01.082 : uset r_vsync "0"
00:00:01.082 : uset r_color_mode "0"
00:00:01.082 : uset r_anisotropy_factor "0"
00:00:01.082 : uset r_texture_detail "2"
00:00:01.082 : uset t_locked_fps "0"
00:00:01.082 : uset t_averaging_window_length "20"
00:00:01.097 : [lang] Language autodetection: 409
00:00:01.111 : Selected language: en_us
00:00:01.111 : Euro Truck Simulator 2 init ver.1.35.1.150s (rev. 6e2ce7e36c8f)
00:00:01.143 : [net]  LOG INFO: Started
00:00:01.150 : Setting UI reference mode to: 1440x900...
00:00:01.150 : [gfx] Selected rendering device: dx9
00:00:01.163 : [gfx] NVAPI initialized
00:00:01.166 : [gfx] AGS not detected. (4)
00:00:01.214 : [dx9] Direct3D9Ex detected.
00:00:01.214 : [dx9] Number of adapters found: 1
00:00:01.226 : [dx9] Adapter #0: NVIDIA GeForce GTX 970 / 2048 (0) MB (nvldumdx.dll, 26.21.14.3630, )
00:00:01.226 : [dx9] Using adapter #0.
00:00:01.233 : [dx9] Using SM3X rendering path
00:00:01.241 : [gfx] Trying to set 1600x1024 60Hz (fullscreen)
00:00:01.367 : [dx9] SLI not found.
00:00:01.367 : [dx9] Stereo fully allowed.
00:00:01.367 : [dx9] Unable to initialize stereo (-140), the stereo driver might be not installed
00:00:01.367 : [dx9] D3D9 device sucessfully created.
00:00:02.141 : [al] device: OpenAL Soft
00:00:02.141 : [al] context extensions: ALC_ENUMERATE_ALL_EXT ALC_ENUMERATION_EXT ALC_EXT_CAPTURE ALC_EXT_DEDICATED ALC_EXT_disconnect ALC_EXT_EFX ALC_EXT_thread_local_context ALC_SOFT_loopback
00:00:02.165 : [al] vendor: OpenAL Community
00:00:02.166 : [al] version: 1.1 ALSOFT 1.14
00:00:02.166 : [al] renderer: OpenAL Soft
00:00:02.166 : [al] extensions: AL_EXT_ALAW AL_EXT_DOUBLE AL_EXT_EXPONENT_DISTANCE AL_EXT_FLOAT32 AL_EXT_IMA4 AL_EXT_LINEAR_DISTANCE AL_EXT_MCFORMATS AL_EXT_MULAW AL_EXT_MULAW_MCFORMATS AL_EXT_OFFSET AL_EXT_source_distance_model AL_LOKI_quadriphonic AL_SOFT_buffer_samples AL_SOFT_buffer_sub_data AL_SOFTX_deferred_updates AL_SOFT_direct_channels AL_SOFT_loop_points
00:00:02.166 : [snd] Started sound update thread
00:00:02.235 : [di8] Initializing device '@@keyboard@@' as 'keyboard'
00:00:02.237 : [di8] Initializing device '@@i_mouse@@' as 'mouse'
00:00:02.275 : [di8] Initializing device 'Logitech G29 Driving Force Racing Wheel USB' as '{60850FF0-8F8B-11E9-8003-444553540000}|{C24F046D-0000-0000-0000-504944564944}'
00:00:02.278 : [di8] FF Constant force supported
00:00:02.278 : [di8] FF Ramp force supported
00:00:02.278 : [di8] FF Square force supported
00:00:02.278 : [di8] FF Sine force supported
00:00:02.278 : [di8] FF Triangle force supported
00:00:02.278 : [di8] FF SawtoothUp force supported
00:00:02.278 : [di8] FF SawtoothDown force supported
00:00:02.278 : [di8] FF Spring force supported
00:00:02.279 : [di8] FF Damper force supported
00:00:02.279 : [di8] FF Inertia force supported
00:00:02.279 : [di8] FF Friction force supported
00:00:02.280 : [di8] FF Axis 'x' 'Wheel axis' reports force 10N with resolution of 256
00:00:02.381 : dispatch
00:00:02.381 : exit
00:00:02.537 : [bullet] Starting physics server: Bullet
00:00:09.058 : <WARNING> [model] Model geometry '/model/et2_logo/et2_logo.pmg' has incorrect file version 506d6713 - expected version 506d6715. Converting...

 

Edited September 12, 2019 by TFM DJ ccowie
Please use spoilers for long messages or pictures!

[Squeakers96]

 

[#Creathy]

Hi, If you're using a steering wheel, try disabling force feedback. The game may crash if the force feedback effect is applied to vibration feedback steering wheel.

Also try this
My Documents > Euro Truck Simulator 2 > In this directory, "config.cfg" delete configuration.

[Ady Man]

if this does not work, try deleting the ets2 files from the document, it may have bugs the profiles and will no longer allow the game to enter.

[[MCG] Kien Giang]

Hello  

Can you try these 

Solution 1:

1. Right click ATS in steam

2. Select 'Launch with OpenGL'

3. Let the game run and try going into game.

4. Exit the game and go back to steam, right click ATS again but this time select 'Launch with DirectX (64-Bit)

5. Again go into game and then exit.

6. Start TruckersMP up and see if the game stops crashing

 

Solution 2:

Have you tried reinstall TruckersMP launcher and try again ?

> Press the Windows Key + R (Win+R) on your keyboard
> Enter "%programdata%" and press Enter (without the quotes)
> Find the folder "TruckersMP" and delete that folder.
> Navigate to C:\Program Files\ and delete the folder named "TruckersMP Launcher"
> Go to our website and re-download and install the Launcher with admin privileges https://truckersmp.com/download/

 

Solution 3:

You should start TruckersMP as admin. This is really important.
Also, try to start TruckersMP with DirectX (64)

> Go to your steam App
> Go to the library
> Go to ETS 2 / ATS
> Click "Play" 
> Choose "Launch with DirectX (64-bit). Make sure you chose 64 bit.
> Start ETS 2
> Choose your profile and press "drive"
> Close ETS 2
> Start TruckersMP as admin. TruckersMP will start with DirectX for all time. Except you change it again.

 

Solution 4:

Step 1. 
Right click your 'Euro Truck Simulator 2 Multiplayer' / 'American Truck Simulators Multiplayer' .exe file, whether it be the shortcut on the desktop or actual file and then click properties.

Step 2.
If you right clicked it's shortcut, make sure you clicked the shortcut tab.
If you clicked the .exe file, make sure you are on the general tab.
You should see a section say: (   Target: "C:\Program Files\TruckersMP\launcher_ets2mp.exe"   ) OR it's custom install path. (Minus the brackets)
What you need to do is on the end of it, add: (   -homedir C:\Users\Michael\Documents\ETS2MP   ) 
It should look something like: (   Target: "C:\Program Files\TruckersMP\launcher_ets2mp.exe" -homedir C:\Users\Michael\Documents\ETS2MP )

[Dancool000]

Hello There!

 

Your topic has been inactive for 3 days since the last reply.
Because of inactivity, I will have to move this topic to Inactive Topics.
If you still have any questions about this, feel free to DM me or our support team members, we will open this again.
Thanks to all for participation!

 

//Locked and Moved to Inactive

[Dancool000]

Hello there,
 
I am going to move this topic to the Unsolved Section because it has been inactive again for another 2 days.
Do not hesitate to contact us again by creating another topic or a support ticket!

Have a wonderful day!

 

//Moved to Unsolved