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ozgurbicer

Connection error

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Hello @ozgurbicer,

 

First of all, thank you for creating a topic in the Help section. I am sorry to hear that you are experiencing such an issue.

Could you please provide me with the link of the error screenshot? That would help me to understand what is the issue and how to fix it properly.

For example, you can upload the screenshot on imgur.com website, copy the link and paste in the answer to this question.

 

Thank you :)

Kind Regards,

BL4CK$K1LL
TruckersMP Support

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Hey there,

Firstly, if you are seeing the "Connection Error - Retry?" error, you should begin by right-clicking the TruckersMP Launcher icon and choosing "Run as administrator", after that, if you still do not have any luck, please restart your PC.

Should that still not solve your problem, please proceed with the following steps:
 

1.) Press the Windows Key + R (Win+R) on your keyboard
2.) Enter "%programdata%" and press Enter (without the quotes)
3.) Find the folder "TruckersMP" and delete that folder.
4.) Navigate to C:\Program Files\ and delete the folder named "TruckersMP Launcher"
5.) Go to our website and re-download and install the Launcher with admin privileges https://truckersmp.com/download/
6.) Open The Launcher with admin privileges and click "Install Available Updates"


I look forward to hearing from you! Please remember to let us know if your problem has been resolved!

Have a great day!

Kindest Regards,
TFM DJ ccowie
TruckersMP Support

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15 hours ago, TFM DJ ccowie said:

Hey there,

Firstly, if you are seeing the "Connection Error - Retry?" error, you should begin by right-clicking the TruckersMP Launcher icon and choosing "Run as administrator", after that, if you still do not have any luck, please restart your PC.

Should that still not solve your problem, please proceed with the following steps:
 

1.) Press the Windows Key + R (Win+R) on your keyboard
2.) Enter "%programdata%" and press Enter (without the quotes)
3.) Find the folder "TruckersMP" and delete that folder.
4.) Navigate to C:\Program Files\ and delete the folder named "TruckersMP Launcher"
5.) Go to our website and re-download and install the Launcher with admin privileges https://truckersmp.com/download/
6.) Open The Launcher with admin privileges and click "Install Available Updates"


I look forward to hearing from you! Please remember to let us know if your problem has been resolved!

Have a great day!

Kindest Regards,
TFM DJ ccowie
TruckersMP Support

 

 

it didnt work. Not fixed. Pls help me !

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Hi @ozgurbicer

 

Please try these things

 

1. Run the program as an administrator (right click the shortcut and select 'run as an administrator' and accept the UAC prompt.

2. Run TruckersMP in compatibility mode for Windows 7, please follow this guide http://pearsonsupport.helpserve.com/Knowledgebase/Article/View/210/21/how-to-install-or-run-a-program-in-compatibility-mode-in-windows-7

3. Install these two programs

 

.NET Framework 4.8

https://dotnet.microsoft.com/download/dotnet-framework/net48

 

VisualC++ 2015

https://www.microsoft.com/en-us/download/details.aspx?id=48145

 

 

 

Still not working?

 

1. Reset your network adapator

 

This page will guide you through what you need to do and explains for different Windows operating systems as you scroll down.

 

https://kb.wisc.edu/page.php?id=6653

 

 

You type 

 

·         netsh int ip reset reset.txt

·         netsh winsock reset

·         netsh advfirewall reset

In to a DOS window (Comand Prompt).

 

2. 

Clearing the ARP Cache https://techjourney.net/clear-delete-and-refresh-arp-cache-entry/

Resetting your network adapter http://www.home-network-help.com/netsh-winsock.html

Clearing your DNS Cache https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache

Changing DNS to Google's Public DNS, https://www.techworm.net/2016/08/change-default-dns-google-dns-fast-internet-speeds.html

 

You can also try resetting the Winsock Catalog

 

step 1: click on windows search program and type "cmd" enter

step 2: once you're in, type "netsh winsock reset catalog" enter

step 3: type "netsh int ip reset.log hit" enter

step 4: restart your computer

 

Additionally, 

https://kb.wisc.edu/page.php?id=6653

 

Kind Regards,

Sentinel

TruckersMP Support

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Hello there,

As it has been 3 days without hearing from you regarding this topic, we will hope that you are no longer in need of our help.

In order to keep the forums organized, we must move inactive topics to their respective section and make room for new topics being created. That being said, your topic will have the following actions taken on it:

// Locked and moved to Inactive.

Kindest Regards,
TFM DJ ccowie
TruckersMP Support

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Hello there,

As we have not heard from you for 1 week, we will now put this topic with the rest of the Unsolved topics.

I will remain at your disposition via the Forum Private Message system should you have any questions or concerns.
 

// Moved to Unsolved.

Kindest Regards,
TFM DJ ccowie
TruckersMP Support

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